DFH Financial Solutions  Reviews 272

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The team have made me feel so well looked after in the year I have been with them. Special shout out to Sharelle, she made me feel super at ease during my annual review. Not only did she give me the r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Spoke with Jakob Lauritzen, absolutely amazing service from start to finish. Explained everything thoroughly, was honest with advice and I really appreciated his human approach. This man deser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Sharelle was such a lovely and calm person to talk to. Explaining in detail going through my annual review. Really made me feel comfortable.. Coming to DFH with my situation was definitely the right... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wow these people are awesome I talked to a top guy called Ryan Stanley and he led me through all the pros and cons of my debt management plan.This guy is a marvel he managed to get my debts sorted to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schuldbemiddelaar
  2. Financieel adviseur
  3. Niet-bancaire financiële diensten

Geschreven door het bedrijf

DFH Financial Solutions is a financial services firm based in Manchester, UK.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

272 reviews

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Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

Made the phone call after being…

Made the phone call after being crippled by debt due a custodial battle got the result I wanted but was left with having to live on credit cards we all know how that ends up massive thanks too Dominic and Emilie explained all options clearly understood my issues

18 maart 2024
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Antwoord van DFH Financial Solutions

We're truly glad to have been able to assist you during such a challenging time. It's heartening to hear that Dominic and Emilie provided clear guidance and support, helping you navigate through difficult decisions. Your positive feedback is greatly appreciated, and we remain committed to providing the best possible service to all our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service! A load off my mind. Brilliant.

14 maart 2024
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Antwoord van DFH Financial Solutions

Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful. Gave lots of options and helped.

14 maart 2024
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Antwoord van DFH Financial Solutions

Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

I am very happy today

I am very happy today! A peace of mind. Relieved from the debt headache and stress.

Very helpful staff. Really helpful

11 maart 2024
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Antwoord van DFH Financial Solutions

Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Today I made ,,that,,call

Today I made ,,that,,call. Wasn't easy,I was scared of unknown, but Cloe and Cameron was amazing. We spend over 2 hours on the phone, and we counted and counted and they offered the best solution for me DMP.
Cameron made sure that I could reach him any time I need him ,phone, email,WhatsApp.
I can't recommend them enough, they lift su h huge weight of my shoulders. Now Instead 6 different debt I will pay one ,which is actually affordable to me. Thank You so so much

4 maart 2024
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Antwoord van DFH Financial Solutions

Thank you for your review! We're thrilled to hear that our team, especially Cloe and Cameron, provided you with such exemplary service during your call. It's wonderful to know that despite the initial apprehension, you felt supported and guided towards a solution that eases your burden. We're here for you every step of the way... Don't hesitate to reach out anytime; we're just a call, email, or live chat message away!

Beoordeeld met 1 van de 5 sterren

Stay far away from DFH Financial Solutions

After ten months of engaging DFH Financial Solutions for debt negotiation services, my experience has been deeply unsatisfactory. Despite promises of being skilled negotiators, DFH has fallen significantly short of even modest expectations. Not only have they failed to finalize agreements with creditors, but the situation has, in fact, worsened over time.

During this period, some creditors continued to apply interest to my debts, further increasing the amounts owed. Others have sold the debts for minimal amounts, with DFH either unable or unwilling to secure favorable terms on my behalf. Communication with DFH has been another point of frustration; they respond slowly, if at all, and avoid giving clear updates about the status of negotiations. It seems their strategy is to extend the contractual period unnecessarily, thereby increasing their earnings at the expense of their clients.

The claim that they offer helpful negotiation services has not been my reality. Instead, my experience has been one of prolonged agony and deepening debt, with little to no tangible support from DFH. I strongly advise anyone considering their services to look elsewhere and thoroughly research before committing. Do not fall into the trap I did; stay far away from DFH Financial Solutions.

1 maart 2024
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Antwoord van DFH Financial Solutions

Thank you for your review as we appreciate all feedback here at DFH, however we are of course concerned about your comments regarding the service you have received.



We’d like the opportunity to speak with you about your concerns to see how we can resolve them – please can you contact us on 0161 228 6194 or email us at customerservices@dfh.co.uk so we can refer your case to a senior member of staff?

Beoordeeld met 1 van de 5 sterren

Not a good experience and this guy…

Not a good experience and this guy Steve,no comment.I dont really feal they want to help.More then 3 days to answer to every single email and also I ask something and I get different options from them.I dont know if to trust them or not.I requested whatsapp explaining to them I cant answer to any call during week time because of my work and on last email they texted me if I prefer whatsapp or to call me.Nice.I requested them to start the procedure more then 10 days ago but now I dont really want to do it with them.I dont know if to trust them or not.3 weeks since I requested and still nothing.

17 februari 2024
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Antwoord van DFH Financial Solutions

Thank you for sharing your feedback with us, and we apologise for any disappointment or inconvenience you experienced. We strive to provide excellent service to all our customers, and it's disheartening to hear that we didn't meet your expectations during your recent interaction with us.

We would like to address your concerns further, but unfortunately, we couldn't locate your details in our system based on the information provided. If you could provide more specifics about your experience, we would appreciate the opportunity to investigate and improve our services.

Thank you.

Beoordeeld met 5 van de 5 sterren

Best company!

I honestly have nothing bad to say about this company!
I paid my creditors every month without fail but that left me with almost nothing or sometimes nothing in some months to spend for food/drink and other daily living needs. I was racking up almost over £1,000 per month in expenditure to creditors and leaving around £600 per month to pay my £430 rent, council tax, and all other bills. I would go to work and go home to sometimes sit in the cold, I had no life. So, I called out to DFH on a whim for help and my god help did they!
I now have one singular payment of £247 per month. I am now around 6 months in, with only around 8 months left before everything is fully paid off. I will be living a debt free life again!
The amount of relief that DFH have allowed me to feel is insane, I now have enough money a month to treat myself, go out and just live!
I can't thank them enough.

26 september 2023
Review zonder uitnodiging
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Antwoord van DFH Financial Solutions

Thank you so much for sharing your experience! We are thrilled to hear that DFH was able to provide you with the support and relief you needed during a challenging time. It's heartening to know that our services have made such a positive difference in your life.

Please know that we're here for you every step of the way as you continue on your journey towards financial stability.

Thank you for choosing DFH! If you ever need further assistance or have any questions, don't hesitate to reach out to us.

Beoordeeld met 1 van de 5 sterren

Very bad experience

Very bad experience. Don't fall for sweet talks. No help what's so ever . No replys no call backs nothing at all. Trying to email Nd call Nd getting no response for over 10 days now it's looks like no one is bothered to read emails or feel responsibility to respond a call back as promised

8 februari 2024
Review zonder uitnodiging
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Antwoord van DFH Financial Solutions

We apologise for any inconvenience you've encountered.

However, we regret to inform you that we are unable to locate your account based on the information provided. To assist you promptly and effectively, please contact us directly or provide your client ID so that we may investigate and address your concerns accordingly.

Your satisfaction is of utmost importance to us, and we are committed to resolving any issues you may have experienced. Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

Fantastic .... And hopefully it will remain fantastic

I read some of these reviews whilst on the phone to them yesterday sorting out a DMP.... For the last 2 years I've met nearly every payment to my creditors but after having to move to a city and all my bills going up a long with cost of living I was barely floating .... I never had any money to actually go home and visit my family, weekends away, I can't even remember the last time myself and my partner had a date night.... I decided to take the leap after my dog had an accident and broke her leg meaning I had to pay 20% of a heafty bill, I never have any spare cash for emergencies so I would skip payments then pay double the next month and it was going round in circles meaning I was never really ever paying anything off. My debt was 5k so not huge but I almost felt that if I carried on I'd never make any steps to pay it off and I'd be going round in circles. Hermann was so patient with me I had so many questions I rent so I definitely didn't want something that would hinder my chance at getting another rental property in the future and he ensured me that although the accounts may default they will show as being paid and this wouldn't effect being able to rent(after some research it seems he is correct for other people posting here). My credit score has already gone down massively as I've missed payments here and there and my credit utilisation was so high .... I finally feel in control and I've organized my partner to contact hermenn and get himself sorted too!

Thank you hermenn

8 februari 2024
Review zonder uitnodiging
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Antwoord van DFH Financial Solutions

Thank you for taking the time to share your experience with us. We are delighted to hear that Hermann was able to assist you effectively and patiently address your concerns regarding your debt management plan (DMP). We understand the challenges you've faced and are pleased that you now feel more in control of your financial situation.

We appreciate your trust in our services and are committed to supporting you on your journey to financial stability. Should you require any further assistance, please do not hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Hermann is a legend

I finally made the move to consolidate all my debts after years of stress and worry. Hermann helped me get an affordable plan into place to clear my debts. I was on the phone for just over an hour and a half, but it was definitely worth it for the peace of mind I can have now. Thank you Hermann, for making it a pleasant experience, as it was daunting before the call. I appreciate the help. Honestly.

6 februari 2024
Review zonder uitnodiging
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Antwoord van DFH Financial Solutions

We're thrilled to hear about your positive experience with Hermann! It's fantastic that you've taken steps toward managing your debts and found the process less daunting with his help. Thank you for sharing your feedback, and if you have any further questions or concerns, don't hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Really impressed with DFH

Really impressed with DFH. They have been a great help to me. I dealt with Louis and Lee today and both were excellent

6 februari 2024
Review zonder uitnodiging
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Antwoord van DFH Financial Solutions

Thank you for your feedback, Luke. We will pass on your kind words to Louis and Lee!

Beoordeeld met 2 van de 5 sterren

Laugh or Cry?

I racked up some debts after some health issues in the family. I was advised to go through DFH for support. The first thing i said to the lady i spoke to was that whatever happens, i have worked hard to make sure i dont have missed payments on file and haven't missed 1 in 7 years. I need this to potentially get a mortgage after my DFH plan is finished. I moved my account and cancelled all creditor DDs and I was reassured as long as i make my payments to DFH, all will be fine. I started receiving these notifications by various creditors of overdue payments etc and again DFH said dont worry and just send to them, its part of the process. I kept receiving and kept forwarding and called again, and was reassured. My payment went out on 25th Jan. It is now 5Feb and only 1 of 9 creditors has received payment. Checked earlier this evening... 2 MISSED PAYMENTS on my credit file. I'm devastated. Not only that..im paying £200 monthly fee for the first 6months, to have exactly what i didnt want happen. Now waiting for a liaison officer to call tomorrow. Just gutted. It would have been 1 star but the first lady i spoke to was actually quite nice. Do i laugh because i have more money monthly, or do i cry because its going to take 6-7years to remove the missed payments? Ironically...one of the missed payments was to Paypal, and DFH had earlier advised me they have a great working relationship.. okay.

5 februari 2024
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Antwoord van DFH Financial Solutions

Thank you for your review as we appreciate all feedback here at DFH, however we are of course concerned about your comments regarding the service you have received.



We’d like the opportunity to speak with you about your concerns to see how we can resolve them – please can you contact us on 0161 228 6194 or email us at customerservices@dfh.co.uk so we can refer your case to a senior member of staff?

Beoordeeld met 5 van de 5 sterren

Amazing service

Spoke with hermann today and what an amazing guy, completely understood my circumstances and got a plan in place that's gonna help me so much every month...
Many thanks

5 februari 2024
Review zonder uitnodiging
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Antwoord van DFH Financial Solutions

Thank you for your feedback, Richard!

Beoordeeld met 5 van de 5 sterren

I was struggling a lot with my finances…

I was struggling a lot with my finances and stressed out all the time. Had a lovely gentleman at DFH help me out with the right plan to sort out the mess i was in . I am now very happy that it’s all in place.

3 februari 2024
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Antwoord van DFH Financial Solutions

Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, knowledge was impeccable.

2 februari 2024
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Antwoord van DFH Financial Solutions

Thank you for your feedback, Paul!

Beoordeeld met 5 van de 5 sterren

I was losing control of of my finances…

I was losing control of of my finances and loosing sleep as well most nights . DFH really helped me out with the right plan to sort out the mess i was in . I am now reqlly happy that this is in place and took the first step to becoming debt free .

29 januari 2024
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Antwoord van DFH Financial Solutions

We're delighted to hear that DFH has helped you regain control of your finances. Taking that first step is a significant achievement, and we're proud to have been a part of your journey. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing DFH!

Beoordeeld met 5 van de 5 sterren

Great What’s App experience

I’m deaf and went through an application with Hermann via what’s app perhaps it took longer than a phone conversation but all in all it was great and he was patient with me all along the way and as far as I can see everything seemed compliant and regulated as per FCA. Thanks 🙏

25 januari 2024
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Antwoord van DFH Financial Solutions


Thank you for sharing your experience! We're delighted to hear that Hermann provided a great WhatsApp service. We appreciate your feedback!

Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company, heaps of empathy and they really take the time to listen to you.
Very efficient, very professional, their positive, non-judgmental approach lifts your spirits.
Thank you DFH!

17 januari 2024
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Antwoord van DFH Financial Solutions


Thank you so much for sharing your positive experience with DFH! It's truly heartening to hear about your satisfaction with our excellent service. Your words highlight the value of positive and non-judgmental interactions, and it's great to know that DFH has succeeded in creating a supportive and uplifting environment. If you ever need assistance in the future, please reach out!

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