Dharma Merchant Services Reviews 

I had a great experience with Trace Wendell and Dharma! His customer service was outstanding from start to finish. He was friendly, responsive, got back with me in a timely manner, and truly went above and beyond to make sure all my questions were answered and he handled my situation perfectly. It’s a rare find these days, to come across a company that seems to genuinely care about customers the way Dharma does. I highly recommend them to anyone looking for great customer service and a company I feel you can trust! - Erickson Dental Care

I have been working with Dharma Merchant Services for more than a decade. During this time they have provided the accurate, reliable and affordable services my business has grown to depend on. They’re quick to respond to any inquiries we have had, so I know I have found a business to be trusted.

I highly recommend Dharma Merchant Services because their thoughtful, transparent and value-driven approach with their business is unmatched. If you want a reliable partner for your transaction needs, Dharma is the clear choice!

Having not much of a background with a service like this I appreciated the care with which they provided helpful information, options, and guidance at every step, the accessibility of their customer service is unmatched. I have had a very positive experience and highly recommend Dharma.

Love my Dharma folks! Their “Fair Pricing. Honest Practices. Doing the Right Thing” works for me.

I’ve been with Dharma for a dozen years, and I’ve always found them to be trustworthy, reliable, and completely transparent. We had a breach recently, and they’ve held our hand at every step of the way as we got set up with a new account. After over 25 years in business, Dharma is hands down our most dependable partner. Highly recommended

Finally! After 23 years in business I found Dharma. I cold have saved thousands...even 10's of thousands if I had signed up with them originally. Gad I have now. Everything was so easy to setup. And Rates are incredible. So glad to have switched.

I signed with Dharma approximately 10 years ago. I have been a loyal customer and appreciated their fairness, I called them the "oxymoron" of credit card processing. I highly recommended them to people who asked when opening a business.

I recently discovered a fraudulent transaction in the form of a refund in my business bank account. I immediately called their help desk and was told there wasn't a fraudulent transaction, if I just went to the website and looked at my account I would see it. I keep every receipt cash and cc attached to the batch out slip they are applied to. The second representative told me - All I had were pieces of paper - go to the website and look at my account and would see it. I asked for a manager - was told there was none, I asked for the fraud dept. I was told the risk dept would get back to me - 3 hrs later no phone call. This went on all day, and I had to keep making the attempts to get some sort of help.
I spent over a week - getting a new account opened and getting this issue resolved. I am a small business in a winter resort town - this is now a week before the beginning of the ski season. In setting up a new account with them I discovered my funds were no longer being deposited overnight in a timely manner. They would be deposited in the afternoon.
I contacted them. Was told my platform was no longer available and basically it is what it is. I am a small business processing the majority of my sales during the ski season by credit card - this is not good for small business. I was told it's my banks fault they need to be in real time. My bank is in real time. I was told by the Dharma support representative in emails that there was nothing they could do they don't control the banks and they were sorry if I couldn't wait a few hours for my money to be transferred into my account. Almost a decade of having my cards process overnight into my account to pay checks etc. I find this appalling. This is corporate greed at its best. I now have to change companies' mid-season after being a loyal customer for almost a decade. I am curious if their processing fees will be debited before I am credited for my sales of the previous day, my guess...I am sure it will. Namaste. PR

I couldn't be happier with Dharma Merchant Services. Dharma Merchant Services has been an absolute joy to work with! Their team is responsive, professional, and always goes above and beyond to make sure our payments run smoothly. Dharma Merchant Services offers me transparent pricing, easy setup, and top-notch support. I highly recommend them for any business looking for reliable payment processing. As a small business with limited resoureces (financial as well as human), they have made my work substantially easier and less stressful.

My experience with all of them was extremely positive. They were very knowledgeable in explaining their intermediary product. Very recommended!

Dharma was great to work with. During implementation, they provided transparent pricing, fair and low rates, and great sales support. This made switching easy with no surprises. We have been extremely happy since moving our processing over to them.

I've been with a competitor of Dharma's for over a dozen years, and each year they snuck in new fees and raised my existing rates. I finally gave up and looked around for an alternative. Dharma provided great service, clear & transparent pricing, and made getting started super easy. We highly recommend Dharma!

We went to Dharma in 2019. One of the reasons is because they are supposedly a Bcorp. Every year we had major issues with them and my most recent issue was 12-07-25. I own a bar and we are open until 2am. Their developers decided to push out new files at 2:17am and it auto batched our terminals out. My employees lost 2 days of tips. They also refused me to speak with a manager.

Dharma has great, US based support - anytime you need it. The people who work for them know the answers and are very polite. The cost of the credit card machine was much less with them, and their fees are completely spelled out - with no grey areas. Their fees are also very reasonable. I am very happy with their service.

Starting a small business can be exciting, challenging and at times a little scary. Finding Dharma Merchant Services and building a partnership with them was the best decision we made. They are friendly, responsive and professional and will help us grow to the next chapter of our business.

Switching to Dharma Merchant Services was a fantastic decision! The savings they promised are already showing, and the onboarding process was smooth and hassle-free. Their customer support is top-notch—responsive, knowledgeable, and always helpful. Highly recommend!

Dharma helped us save over 30% in fees each month over our old provider. And we were setup in 2 days!

Great customer service. Straight forward and reliable credit card batching.

Dharma’s professionalism & customer service make them my go - to credit card processing service. They’ve taken amazing care of my business and I’m grateful for their expertise & guidance! Any time I have questions they are quick to tend to my needs, the team is personal & knowledgable when it comes to all the little details that I feel unfamiliar with.

Always happy to work with them, They have next level customer service. Have never had any sort of issue and would recommend to absolutely everyone