I placed an order a week ago. I still have not gotten an email confirmation or any tracking information. I have sent to comments thru the website and have not gotten a response to them. Don't order fr... Toon meer
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Well I've been reporting for the last 2 weeks regarding this website and yet to date it is still not been resolved I've done everything that I needed to do and I still have not gotten my refund so I w... Toon meer
I rated Diadem poor and when they read my review they instantly provided me with a full refund. So i am now rating them "4". However my advice, after seeing other poor reviews using the same exact la... Toon meer
Bedrijf heeft geantwoord
Order a pair of yoga style lounge pants that looked super cute and comfy and the website. After ordering and realizing even though this place claims to be in Denver, Colorado that my item was shipped... Toon meer
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Bedrijfsgegevens
Contactgegevens
PO Box 150519, 80215, Lakewood, Verenigde Staten
- help@diademboutique.com
- diademboutique.com
1,5
Zeer slecht
127 reviews
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Loved my order
I ordered several things from Diadem, including necklaces, rings, headbands and scarves. I have a ton of different scarves and was shocked at the low prices Diadem offered their styles at. When I received the scarves I was pleased that they were made of thick, quality fabric that keeps me warm in the snow and cold weather. I get compliments on all of my necklaces and have had no problems with the quality of them as some other reviews suggest. I will definitely be buying from Diadem again!
20 januari 2017
Review zonder uitnodiging
No response after 8 emails
My account was charged on 12-14-2016, I was sent a tracking email on the 16th which has not moved since. I've sent 8 emails inquiring about my order and no response. It is now week 5 no jewelry and no response.
They replied to this review but I should add I have emailed the email address they are providing.
40746
20 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
-Michele thank you for updating and including your order number. We located your order and sent an email to the email you used at checkout. Thanks so much for giving us the opportunity to make things right.
Hi Michele! We are so sorry to hear that your items have not arrived. We absolutely want to make this right. We are still a new business and are learning everyday. Our first holiday season in business took us for a little ride but we have already secured plans to ensure better delivery for next years holiday season! If you sent 8 emails and received no reply you may have been sending your email to one of our No Reply Marketing email addresses. When you email this address an auto reply is sent back stating to check our FAQ page which provides our customer service email address. We apologize if there was any confusion. We answer all emails sent to our customer service email help@diademboutique.com within 1-2 business days.
I would be happy to email you directly to get this resolved as soon as possible. Your review only as your first name so I am not able to locate your order. Can you please add to your review above to include an order number, last name, or email address so that I can locate your order and get in touch with you? Or you can reach our customer service at the correct email of help@diademboutique.com. Thank you!
Order Never Received from Last Year!!!
I placed an order with Diadem Boutique last year. I received a confirmation that my order was received at the shipping facility DECEMBER 16, 2016, and the status simply said, "CHINA". I have received ZERO status updates since then, despite the fact that I have emailed them 3 times with my order number (41091) and additional details. Needless to say, I have not received any responses to those emails. I really wanted to receive the earrings I purchased, (my PayPal account was charged $29.20) but now I am just angry that the money was stolen from me, and this place is fronting as an actual business! I hope no one else has to experience this - you have been warned if you are reading these reviews. My recommendation is DO NOT PURCHASE ONE THING FROM THESE SCAM ARTISTS!!
19 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi MBO! Thank you for supplying your order number, I was able to locate your order and will be sending you an email right away to make things right! I located your emails in one of our no reply marketing email addresses that is not checked by our staff as it is used to send shipping notifications only. When you email this address an auto reply is sent back stating to check our FAQ page which provides our customer service email address. We apologize if there was any confusion.
Haven't receieved my order yet from 12/8/16
My mom placed an order for me for Christmas, I believe on 12/8/16 or sometime during that week. It's now January 19, 2017 and we STILL haven't received our order. We reached out to this company via email looking for answers or at least a refund and still haven't heard back. A little upsetting, because now I feel like this website company is a scam. Can anyone give me some answers??
19 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Amanda! We are so sorry your gifts did not arrive in time for the holiday. We absolutely want to get this taken care of for you. If you have not heard back from us it would be because you are emailing one of our marketing email addresses. Our customer service team answers all emails sent to help@diademboutique.com within 2 business days. I was able to locate your moms order though and will be sending an email shortly to the one she used at time of purchase to make things right! So sorry for the inconvenience. Thank you!
$75 order never received
I have waited since the middle of December to receive Christmas gifts I ordered - never received them & they will not respond back to me. I just want my earrings!!!
17 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Ann! We are very sorry to hear that you did not receive the earrings you ordered in time for Christmas. With the holiday rush and the winter storms leading up to Christmas we unfortunately experienced some shipping delays. I was able to locate your order with your name and will be reaching out to you shortly to make sure this gets resolved!
If you have emailed and are not receiving a response it would be due to your email being sent to one of our marketing email addresses instead of our customer service email address. Our customer service email address is help@diademboutique.com.
Loved my order! Sterling Silver earrings, great price!
My order was awesome! The price was the perfect for what I received. I did my research, and found that they offered sterling silver options. I love the earrings I received. They have not damaged, I wear them in the shower, to sleep and leave them in for multiple days at time. The price was awesome for 4 pairs of sterling silver earrings that I got! I waited for a couple of weeks for them to arrive, but I was able to track my package, and I didn't mind the length of shipping. Would shop again definitely!
17 januari 2017
Review zonder uitnodiging
DO NOT ORDER FROM THIS COMPANY
I placed an order on November 30, 2016 and today is Jan. 16, 2017 with no items received and no response on status of the order. There is no customer service number to contact, there is no response from the general email contact listed on the website, and essentially no way to cancel the order and/or obtain a refund. All products apparently ship from China, so buyer beware.
This has been the worst online experience I have ever had, ever.
17 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Darlena! Very sorry to hear that your items have not arrived. I was able to locate your order from your name and will be sending you an email directly to get this resolved!
I do want to note that if you read our about us page we specifically state that the business (i.e. our support staff, owners, and product development team) itself, is located in Denver, CO but that we use an overseas fulfillment center. We do this to be able to keep our prices affordable for our customers. We would have to mark our prices up 4x to use a US based fulfillment center and our goal is to deliver affordable jewelry to the everyday shopper. We are very clear about where your items ship from in several places on our website.
Thanks!
affordable and good quality
While I do share the opinion that this companies shipping does take a while, but I'm not going to complain when they are selling the same type of jewelry I would find for $50+ for less than $20. I'm very happy with 4 out of the 5 items I purchased, and I returned the 5th item (a ring that didn't fit) for another ring that I'm waiting to receive now. I'm definitely going to shop here again, just make sure to leave a few weeks to get it!
16 januari 2017
Review zonder uitnodiging
No answer no package
I order earring a month an a half ago and did not receive anything. I sent 4 email and still no answer. I'm so angry. I always buy things online and it's the first time that this happened to me. I just read other comments and I'm afraid that I will not receive my earring.
So no earring et they keep the money....
15 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Kay our apologies that your earrings have not arrived, we absolutely want to make sure that you receive them! We answer all customer service issues sent to help@diademboutique.com within 1 business day. If you have not heard back it is possible you are sending your emails to one of our marketing email addresses. I located your order and will be reaching out to the email provided at checkout shortly to get this resolved as soon as possible!
Cheap copies
I am very disappointed with the quality of the necklace. The color, look and collar texture really is not the same as the picture.
The jewels seem to be cheap copies !!
13 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Annie if you are unhappy with your purchase we would be more than happy to accept a return based on our return policy stated on our website (https://diademboutique.com/pages/refunds-privacy-and-terms-of-service). Please reach out to us help@diademboutique.com if you have any further questions!
Same as all the other reviews here - AVOID - I wish I had done
I ordered two Christmas presents off this company, and 5 weeks later, no sign of them. I have emailed the support email address numerous times only to get automatic NO REPLY. The company suggests to the other reviewers to email the help address but I have and still nothing. I am writing this review to avoid any one else wasting their money with these scam artists!
12 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Caroline our sincerest apologies that you did not receive your pieces before the holiday. We absolutely want to make this right. We had a surplus of orders and did our best to try and get everything out on time. We are still a new business and are learning everyday. We have already secured plans to ensure better delivery for next years holiday season! I searched our help@diademboutique.com mailbox and can not locate any emails from you. The NO REPLY response is only generated when you email our marketing email address.
I would be happy to email you directly to get this resolved as soon as possible. Your review only as your first name so I am not able to locate your order. Can you please add to your review above to include an order number, last name, or email address so that I can locate your order and get in touch with you?
Thank you!
Bad business
It's been 7 weeks since I ordered and the items were all supposed to be Christmas gifts. I have read the reviews below and sounds to me like these people just have no business sense whatsoever. Or maybe it's a scam! I will never order from them again .
12 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Donna! We are very sorry to hear you have not received your package. We shipped over 8,000 orders in November and over 10,000 orders in December. With this surplus of orders partnered with the holiday rush and weather storms we unfortunately had some delayed and/or lost packages in the shuffle. We would be more then happy resolve your issue if you can simple email us at help@diademboutique.com. Please include your order number and reference your review. Please be sure you are emailing the address above and not one of marketing email addresses. All emails sent to help@diademboutique.com are answered within 1 business day. Thank you!
DO NOT ORDER!!!
It has been over a month since I ordered from this boutique. Absolutely NOTHING. I reached out to them three times, hearing nothing from them after a week, I finally contacted my bank for a dispute. Of course after the money was taken out of their account is when they finally decided to reply to me. Saying nothing helpful & that it was "on its way" and would "arrive soon". HAH. It has been three weeks since that email and again I still do not have what I ordered. What a waste of money. I will never ever work with this company again!!! Awful. Do not order from them!!!
11 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Keaton,
We are very sorry to hear you have not received your order and we definitely want to solve this issue in a favorable way for you. Please email help@diademboutique.com and reference this review, we would be happy to assist you and find a solution. Thank you!
SCAM!!!!
It has been more than a month after they took my money for the goods I ordered, I went to USPS today to get clarity on the tracking. NO PARCEL HAS BEEN SENT??!! Such a scam. No response on any emails or enquiries. Do not buy from them!!!!!
9 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Michelle! I am very sorry to hear that you have not had a good experience. We would like to make this right. I am one of the owners of Diadem Boutique, I can assure you we are not trying to Scam you. We are a small business and ship over 10,000 orders a month. As you can imagine things do go wrong from time to time. If you have emailed us and not received a response that would be because your email was sent to one of our marketing email addresses. We apologize if their was any confusion but our customer service address is help@diademboutique.com and all emails are answered within 1 business day.
If you haven't received the merchandise you have paid for we absolutely want to resolve this in a favorable manner for you. Please email me at help@diademboutique.com with your order number referencing this TrustPilot review. My team will notify me when your email comes in and I will personally make sure your issue is handled appropriately. Thank you!
SCAM
Do not order anything from this company!!! They take your money and you never receive your product you ordered!!!!! Very disappointed and angry!!!!!
8 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Kerri! We are very sorry to hear if you had problems with your order. I can assure you we are not a Scam, I am one of the owners of Diadem Boutique and we deliver over 10,000 orders a month to customers all over the world. If you haven't received the merchandise you have paid for we would be happy to resolve your issue in a favorable way. Please email me at help@diademboutique.com with your order number referencing this TrustPilot review so my team can grab me as soon as your email arrives and I will personally make sure this is taken care of. Thank you!
Resolved our issue
Update - I am very impressed that the day after we posted the review below, Diadem resolved our issue as promised. I am disappointed that we had to contact customer service three times but feel that writing an honest review about our experience led the company to do what was right. We appreciate them following through on their word very much.
We are having the same experience as others have reported. We ordered products on 11/28 and have yet to receive any products. It hasn't literally been six weeks and the last update we received was 12/6 to say the item was shipped from China. I understand the use of overseas fulfillment centers, but there really should be a way for the business to check the actual status of their orders! Additionally, this company deletes negative feedback or questions about orders off of Facebook. I know this because I posted weeks ago and my post is gone and if you search for "Diadem Boutique" on Facebook, there are countless negative posts about them, yet only positive ones showing up on their page. We are considering reporting them to federal authorities because I am concerned this is a fake business using the internet to scam people; several people have paid and never received an item and that seems like an internet scam. When we've emailed, we get a very generic response and they say "email help@diademboutique" but they are of no real assistance.
7 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Rachel! We sincerely apologize that you have not received your package yet. I am one of the owners of Diadem Boutique and would like to be able to assist you personally in a favorable way. We are still a new business and the holidays took us for a little ride this year. We are still growing and learning but we have ensured that this issue will not arise again next year. We completely understand your frustration and want to make things right. I tried to locate an order under "Rachel Happel" but could not find one. Can you please send me an email at help@diademboutique.com with your order number and reference this review. I will personally make sure this gets handled appropriately. Again we are very sorry.
After a month, still no sign of my order.... Terrible terrible service
They take no accountability for their shipping methods and send canned responses when you inquire about the status of your order. I gave my tracking # and said it doesn't have much info on it, could they please provide me more info/look into the status. I was basically sent back my tracking # to say we can't do anything about the fact that it's stuck in customs, can't tell you when it will arrive, and you as the customer picked this shipping method anyway.
My response:
"Thanks for your reply. However, if you'd read my email carefully...you would have seen that I already have the tracking information. I'd also mentioned that id already checked it. There was absolutely no need to send it again. Canned responses and discounts for "next time " you spend more money with us.. do nothing to help provide good customer service.
Also telling me that you've shipped based on what " I " selected is in a way blaming the customer for the delivery time taking longer. As in, I should have known an order would be coming from China and sitting in customs where you have no way of tracking it?
I myself have worked in customer service for 20 years and there's so much more you guys can do here in terms of messaging and overall service. Like other former customers I've seen online, based on the service so far... I will not being placing another order with you."
5 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
HI Mal! We're so sorry you had this problem. I am one of the owners of Diadem Boutique and would really like to make this right. Regarding your order sitting in customs, please understand that is entirely out of any international retail businesses control since this is set by your countries trade regulations. We are a small team based in Denver, CO but we ship from our warehouse in Asia so that we can provide much lower prices to our customers. Please send an email to help@diademboutique.com and reference this review and I will personally make sure this resolved favorably for you. Thank you!
Shocking quality!
I bought 3 pairs of earrings and a sparrow necklace - they look NOTHING like the photos! The metal (18ct plated) is discoloured and look like they have been made by children - not shiny & smooth like the photos, but a dull and lumpy attempt by an old blind woman in China I suspect! Waste of money!
5 januari 2017
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Rachel! If you are unhappy with your order our customer service staff would be happy to look into this for you! Please make sure you have reached out to them at the correct address, help@diademboutique.com. This email is stated on our FAQ page and FB About us page. All emails are answered within 1 business day. If you have emailed and not received a response you are emailing one of our marketing email addresses. Please be sure to use the one above. Thank you!
Horrible service
I bought some stuff 22 days ago and still didn't received. Just found out that they are not responsible for the delivery (??????). Meaning if I don't get it they won't give me my money back. This is absurd, unacceptable.
31 december 2016
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Simone! We're sorry to hear that your items have not arrived yet. Our customer service can look into this right away for you if you simple send an email to help@diademboutique.com with your order number. If you have tried emailing us and are not receiving a response or have been receiving no reply emails that would be because you are emailing our marketing email address not our customer service email address. Please email our team at help@diademboutique.com. This email is stated on our FAQ page and FB About us page. All emails are answered within 1 business. Thank you!
Still waiting...
Just buy from somewhere else. Period. Don't waste your time or money. Been waiting 3+ weeks for a necklace and I doubt it's coming. Customer Service is really just an email bot.
24 december 2016
Review zonder uitnodiging
Antwoord van Diademboutique
Hi Jamie! We are so sorry to hear that you have not received your order yet. The holidays delayed our shipments much longer then we anticipated. Since this was our first holiday season we definitely learned a lot and already have a plan in action for next year! In regards to an "email bot". This response is only received when a customer emails out marketing email address which is not meant to answer customer service inquiries. Our staff would be happy to look into this with you if you email them at help@diademboutique.com with your order number. This email is stated on our FAQ page and FB About us page. All emails are answered within 1 business. Thank you!
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