A very good service from Sophia and Janelle from start to finish. Didn't realise they had a leicester branch as we were going to travel to Hatton Garden. It's a small welcoming team. Beautiful end pi... Toon meer
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Lees wat reviewers zeggen
Beautiful diamond stud earrings, much bigger than I expected and they sparkle wonderfully. The quality is excellent, and they look fantastic when worn. The only downside was the long delivery time, bu... Toon meer
After 26 years, we finally caught up with being able to afford a real 1 ct diamond, princess cut, gold engagement ring my wife always dreamed of. The online self build of the ring and ordering proces... Toon meer
Very upset and disappointed of this store. I have mad a return sent back and received by them early January and no action made despite several emails, not even an answer. Truly worrying when it is abo... Toon meer
Bedrijfsgegevens
Over Diamondsfactory
Geschreven door het bedrijf
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contactgegevens
54 Hatton Garden, EC1N 8HN, London, Verenigd Koninkrijk
- +1 888 888 3959
- diamondsfactory.com
3,9
Goed
110 reviews
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Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Incredible ring and service!
Incredible ring and fantastic customer service from the whole team in the Austen and Blake’s in Liverpool.Thomas in particular was so helpful and honest from start to finish about everything and made a nervous clueless fella at ease!
Thanks to both the Diamonds Factory & Austen and Blake’s in Liverpool !
8 augustus 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Thomas.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Amazing experience from start to finish!
Incredible experience with Austen and Blake’s in Liverpool. Thomas was amazingly helpful considering I was a complete novice. He was patient, extremely informative and respectful of my budget (even though I chose to go over it!). Additionally, he was honest about when the ring would arrive by as I had originally planned to propose on a holiday but ended up changing plans. 10/10 experience and would highly recommend!
3 augustus 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Thomas.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
The bracelet was so miniscule
The bracelet was so miniscule, a magnifying glass would be needed. It's only a matter of time before it disappears off the wrist.
9 juli 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are sorry to hear you are disappointed with the item you purchased from our website. In regards to your comments the measurements and item description is available for you to browse before purchasing. Alternatively if you are unhappy you are welcome to a refund or exchange within 30 days. Please pop our customer service department a message and we can discuss with you how you would like to proceed.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Fantastic quality and beautiful diamond…
Fantastic quality and beautiful diamond ring bought, I was able to buy a bigger carat as cheaper than going to regular shops. I had already bought a ring from them 10 years ago so knew they were a great company
1 augustus 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
A great product, backed up with great service at a great price
The website was easy to use and the service was excellent. Having contacted them with a question they couldn’t have been more helpful. They were really responsive and followed up on my query. A great product, backed up with great service at a great price.
17 juli 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Items as described and very goog…
Items as described and very goog quality.
22 juni 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
I purchased a beautiful diamond…
I purchased a beautiful diamond necklace, It was fast delivery and came in a gorgeous case. Thomas the assistant manager was absolutely fantastic would not hesitate to order from the diamond factory.
Thankyou so much Tom
5 juni 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Thomas.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Brought a beautiful LabGrown diamond
Brought a beautiful LabGrown diamond. Process was easy, start to finish. Excellent communication and updates. Will definitely recommend this company and will buy from the Diamonds Factory again.
6 mei 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
I bought diamond hoop earrings
I bought diamond hoop earrings, they arrived promptly and look gorgeous. They are a perfect size and very classic for every day wear.
25 mei 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
I've used Diamond factory many times…
I've used Diamond factory many times never been disappointed with Diamond Factory, just received my Beautiful ring I recommend their jewellery.
14 mei 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Delighted
Delighted, quality guaranteed, exactly as specified, couldn’t be happier
5 mei 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
They didn't deliver and cancelled the order.
Ordered a necklace 2 months before the event. They cancelled the order 4 days before, leaving us no options to find another one, Never again!!!
25 april 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience, I can only apologise for the stress and inconvenience this has caused.
At Diamonds Factory we pride ourselves on offering the highest level of customer service, unfortunately on this occasion we’ve fallen below our usually high standards.
Your order was crafted at our workshop and on track for your designated date. Unfortunately due to an error with our production department the measurements for your selected diamond were not drafted for the mount correctly causing the central stone to not sit accurately in the design. This was due to a new diamond being purchased and the measurements not updated on our system.
Our workshop were notified to immediately re-craft your item to make your designated date. As soon as we were alerted to this we did notify you which of course caused disappointment to yourself which we profoundly apologise for.
This is an error that has been escalated to our workshop management who are aware of the importance of confirming diamond measurements before creation.
I am pleased to hear you managed to locate a new item and once again we apologise for the situation and the way that you feel towards Diamonds Factory. Customer satisfaction is extremely important to us.
Kind regards
Diamonds Factory Customer Service
Outstanding service
Outstanding service. The ring I bought is beautiful and the whole process from order to receipt was so smooth and it’s been a great experience but most of all my wife loves the ring- thanks so much to a brilliant company
29 maart 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Great service from start to finish
Great service from start to finish. Very happy with the price of a chosen diamond ring from the extensive choice on their website. Ordered it on a 2–3-week delivery and the ring arrived on time at 3 weeks and looks excellent quality. As I needed it for a certain date, I would like to compliment Diamonds Factory's communication throughout including the order progress tracking link on their website.
13 maart 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Ordered this diamond pendant in memory…
Ordered this diamond pendant in memory of my mum, it arrived 2 weeks later absolutely love it better than I imagined it would look, it’s beautiful Thank you for your speedy delivery.
13 maart 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Diamond factory Argyle Arcade
I purchased a 3ct solitaire in a platinum setting. The staff at the Argyle Arcade store are so lovely and answered all my questions. The ring was ready within 3 weeks and is absolutely stunning. It exceeded my expectations and I will definitely be buying more for them.
9 februari 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Came exactly as ordered safely…
Came exactly as ordered safely delivered
Very good service
2 februari 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Absolutely amazing
Absolutely amazing! I am really pleased with the ring I have ordered. Was worth waiting. 5 star
17 januari 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Took a chance and ordered online was…
Took a chance and ordered online was helped by Dan and had to wait over the Christmas period. The short wait was so worth it. The ring is stunning. Was kept up to date as the ring was built. Thank you Dan. Great company and great products.
9 januari 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Amazing service and so happy with my…
Amazing service and so happy with my jewellery
5 januari 2024
Review zonder uitnodiging
Antwoord van Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
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