Diamondsfactory Reviews 

Det har været en fantastisk oplevelse at handle hos Diamonds Factory. Hele processen foregik i et trygt og roligt rum, hvor jeg virkelig følte mig hørt og utrolig godt guidet hele vejen igennem af Jake. Det gav en enorm ro i maven. Smykket er helt perfekt, og jeg kan varmt anbefale dem til andre, der ønsker en personlig og professionel service.

I had a really great experience with Diamonds Factory, and especially with Jake, who helped me throughout the whole process.

When I first contacted him, I only had a general idea of the type of ring I wanted, but I was not completely sure what would work best. He really took the time to understand what I was looking for and helped me choose a design that ended up being absolutely perfect for my fiancée.

He was also very easy to communicate with and kept me updated along the way, which made the whole process feel much less stressful. Timing was one of my biggest concerns, since the proposal date was coming up quite soon and the usual waiting time would have been too long. Jake really helped make it happen, and the ring arrived in time for the proposal.

I’m very happy with both the service and the ring itself. 10/10 would recommend.

Vi bookede en tid for at se stenene live og vælge en ring. Inden mødet blev vi bedt om at sende info, hvis vi havde kig på noget allerede. Det gjorde vi og på mødet oplevede vi at Jake var forberedt og klar til at sadle om, da vi i mellemtiden var blevet interesseret i en anden form på stenen. Vi blev grundigt ledet gennem udvælgelsesprocessen af en meget lydhør og professionel person (Jake) og endte med den smukkeste ring inden for vores budget.
Det var en virkelig fantastisk oplevelse.
Jeg har nu hentet ringen og den var helt som forventet!

Ordered a pair of earrings from their “last chance” section.
According to their store policy, it would take approximately 3-4 businesses days for them to arrive, but 14 days has past and no shipment has been started yet.
I needed them for a graduation gift, but came to see, that it was not possible due to their slow response time.
Customer service is not optimal for a high-end jewellery shop.
Can’t contact them by their phone-number listet.
Their livechat is not running.
Got in contact with a guy named Jake, seemed like a nice dude, but even tho explaining the issue, nothing happened what so ever.
Please be alert with this company, seems like their customer service does not match the quality of the jewellery.

Har simpelthen fået den bedste hjælp af Jake, mht ombytning af armbånd.. Han er god til at informerer både på mail og pr tlf, hvordan jeg skulle forholde mig..
Absolut ingen problem med at få det smukke armbånd byttet, som jeg synes var for stort..
Kan kun anbefale at handle hos Diamondsfactori

Fantastiske produkter, god service og hurtig levering. 5 stjerner herfra.

Vi havde en virkelig god oplevelse hos Jake. Han var opmærksom, lyttede til vores ønsker og guidede os trygt gennem processen. Resultatet blev to smukke vielsesringe, som vi er utrolig glade for. Vi giver vores varmeste anbefaling!

Kære Jake,

Jeg vil gerne benytte lejligheden til at takke dig personligt og den hjælp og rådgivning, du har givet mig gennem hele processen.

At købe en forlovelsesring er en stor og betydningsfuld beslutning, og fra vores første kontakt har du gjort oplevelsen både tryg, professionel og behagelig. Jeg har virkelig sat pris på din ærlighed, din tålmodighed og den tid, du har taget dig til at besvare mine spørgsmål og guide mig frem til det helt rigtige valg.

Det er sjældent, at man møder en rådgiver, som formår at kombinere faglig ekspertise med så stor personlig interesse for kunden, som du har gjort. Det har givet mig en stor ro gennem hele forløbet og en følelse af, at jeg var i gode hænder fra start til slut.

Jeg er utrolig glad for den ring, vi endte med at vælge til T, og jeg glæder mig meget til at se det færdige resultat.

Tak for en fremragende service og for den ekstra indsats, du har lagt i forløbet. Det har gjort en forskel for mig, og det er en oplevelse, jeg vil huske. Så tak.

De bedste hilsner:

Michael.

1 star — Broken Promises, Unprofessional Staff & a Ring Two Sizes Too Large
This reviwe refers to the Copenhagen office:
My husband and I purchased an engagement ring — a significant emotional and financial investment. From the start, our salesperson Jake Maputol made explicit verbal promises: resizing was included one time at no cost, and he personally knew the manufacturers, making adjustments easy — no matter when we came back.
Both my husband and I heard this clearly. There was no mention of a 30-day policy window. None.
The ring arrived two sizes too large — so large it doesn’t fit my middle finger. When I returned to hold Jake to his word, the experience was appalling:
• He arrived 10 minutes late to a scheduled appointment booked at 9 AM for 12 PM — then blamed me for “booking last minute.”
• He suddenly introduced a 30-day policy that was never disclosed at point of sale, directly contradicting his own promise of a one-time free resize with no time restriction.
• He informed us resizing would incur a fee — and that they would keep the excess gold from our own ring.
• When I cited his exact words, he became defensive, raised his voice, and repeatedly interrupted me.
• He then asked if I was “feeling well today” — a dismissive, condescending attempt to invalidate a legitimate complaint from a paying customer.
Hiding behind a 30-day policy after explicitly promising otherwise is dishonest. Diamond Factory — your staff is making verbal commitments your business won’t honor, then treating customers as the problem. We will not return, and we strongly advise anyone purchasing here: get every single promise in writing.

Har I dag fået de smukkeste øreringe , de lever 100% op til forventningerne! Tak for god service ,

I have ordered pendant with the anchor chain but received only pendant. Trying to contact support team for 3 days not but now response at all.