This company doesn’t care that they facilitate scammers and blame it on companies spoofing their numbers. The fact that there are so many calls and all coming from numbers they own says otherwise. The... Toon meer
Bedrijf heeft geantwoord
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DIDWW has been a reliable partner for us. Whether we need help with a project or have a quick question, their team responds promptly and takes the time to help. We value the people behind the service... Toon meer
Bedrijf heeft geantwoord
Getting calls from these and other numbers. Annoying spam calls. I had a call from your Ireland geographic number with job offer and I'm getting random calls from mobile numbers offering jobs whi... Toon meer
Bedrijf heeft geantwoord
At least once a week I get a scam call from these people and when I block the number their technology changes it by just one digit so I get more scam calls
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DIDWW
Geschreven door het bedrijf
DIDWW is a fully licensed telecom operator delivering compliant two-way Voice and Messaging services in 90+ countries, with local licenses in 30 countries and own numbering resources in 19. Our flexible services are built for human teams and AI agents - standalone or integrated with your existing stack.
Automated quality and abuse monitoring keeps your communications secure. Our in-house customer support team is available 24/7/365. A fully self-service online platform gives users the flexibility to configure and manage their services with ease.
Trusted by 7,000+ organizations worldwide, DIDWW delivers flexible telecom solutions built to keep businesses connected. Where others stop, DIDWW keeps going.
❗️DIDWW does not make or endorse scam or spam calls. Spam calls appearing to come from DIDWW numbers are likely the result of caller ID spoofing, where legitimate numbers are misused without our control.
❗️To help fight caller ID spoofing with DIDWW numbers, we would appreciate it if you could report unwanted calls here: https://www.didww.com/report-unwanted-calls.
Your information helps us combat this issue. Thank you!
Automated quality and abuse monitoring keeps your communications secure. Our in-house customer support team is available 24/7/365. A fully self-service online platform gives users the flexibility to configure and manage their services with ease.
Trusted by 7,000+ organizations worldwide, DIDWW delivers flexible telecom solutions built to keep businesses connected. Where others stop, DIDWW keeps going.
❗️DIDWW does not make or endorse scam or spam calls. Spam calls appearing to come from DIDWW numbers are likely the result of caller ID spoofing, where legitimate numbers are misused without our control.
❗️To help fight caller ID spoofing with DIDWW numbers, we would appreciate it if you could report unwanted calls here: https://www.didww.com/report-unwanted-calls.
Your information helps us combat this issue. Thank you!
Contactgegevens
11 The Haven, K36 R983, Malahide, Ierland
- 353 (1) 901 5266
- customer.care@didww.com
- didww.com
2,5
Slecht
157 reviews
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Very good service
Very good service, KAM is great, overall very good service, happy to recommend.
11 juni 2026
Antwoord van DIDWW
Dear Benedek,
Thank you for sharing your experience and recommending us! We are glad to hear your positive feedback and remain committed to delivering excellent service and support.
Kind regards,
The DIDWW Team
Prompt responses!
10 juni 2026
Antwoord van DIDWW
Dear Nicolas,
Thank you for your kind words! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service.
Kind regards,
The DIDWW Team
Antwoord van DIDWW
Dear Deiva,
Thank you for your kind words! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service and support.
Kind regards,
The DIDWW Team
Top notch service excellent sip…
Top notch service excellent sip trunking options and solved. A problem I had for 5 weeks. I had an account manager from day 1 - in comparison other companies denied my verification in 3 different emails and I didn't even get to verify myself due to login stuff ups.. so well don't you guys and everyone else in the space give them a look they where the missing piece for me
2 juni 2026
Antwoord van DIDWW
Dear David,
Thank you for your kind words! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service.
Kind regards,
The DIDWW Team
Everything perfectly
Everything perfectly
Especially supporting and Gabrielius extra quick respond!!
Hoping to great and continues cooperation
25 mei 2026
Antwoord van DIDWW
Dear Vladimir,
Thank you for your kind words! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service.
Kind regards,
The DIDWW Team
Perfect integration in Odoo
18 mei 2026
Antwoord van DIDWW
Dear Konrad,
Thank you for your kind feedback! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service.
Kind regards,
The DIDWW Team
Locked out of my account due to broken 2FA login
I am a long-time customer of DIDWW and I am completely locked out of my account due to a broken login system. The website forces a "web authentication device" check, which constantly triggers an error ("Ocorreu um problema ao conectar-se ao seu dispositivo de autenticação web") and no longer displays the traditional Google Authenticator 6-digit option. This sudden change was made without my consent and is severely disrupting my business operations. I need the technical or support team to contact me immediately to temporarily disable the 2FA on my account so I can regain access. Terrible customer experience.
17 mei 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear Reginaldo,
We are sorry to hear about your experience. To ensure the security of our customers’ accounts, requests related to 2FA deactivation must be carefully reviewed by our Customer Care specialists in accordance with our security procedures. This allows us to thoroughly assess each request and maintain the highest level of account protection. We can confirm that your support ticket has been resolved by our Customer Care team.
Your satisfaction is important to us, and we remain committed to providing support and fully resolving any concerns you may have. Please do not hesitate to contact us at customer.care@didww.com.
Kind regards,
The DIDWW Team
Antwoord van DIDWW
Dear Robin,
Thank you for taking the time to share your experience! We are glad to hear your positive comments and are dedicated to continuing to provide exceptional service and support.
Kind regards,
The DIDWW Team
Fail to do proper checks and complicit in spam calls
Update following their reply. Seems a big coincidence this company always blames people spoofing their numbers. Also strange that when you call this number back you get a recorded message from the very company that made the calls. So clearly is the disreputable company that they've sold the number to and they're lying to cover up their poor practice.
Clearly fail to do proper checks on the businesses they work with to ensure they are genuine businesses that operate within the law and comply with TPS requirements. Getting repeated appliance insurance sales calls from 03300271876 which is one of their numbers that they have allowed to be used by someone who thinks they are above the law and can harass people. By allowing this to happen they are as bad as those making the calls and need to not just take anyone's money but make sure they are dealing with a legitimate compliant business.
14 mei 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear Spam stopper,
Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.
Thank you for reporting this information, our Compliance Team has investigated this case.
Unfortunately, this is a result of caller ID spoofing, which is out of our control, since anyone can steal a caller ID and set it as their own.
However, your cooperation is highly appreciated.
Best regards,
The DIDWW Team
Greetings
Greetings!
Would like to say that DIDWW team is makes us happy to work with. In general very professional, polite and helpful partners who always ready to assist at any matter.
Specifically happy of communication with our account manager (Customer Success Manager) Alicija Raciene. Absolutely brilliant person and specialist.
Many thanks for help to Customer Service team (specifically to Justas Kailovicius, Akvile Bataviciute, Ema Kopuste). Always there to assist. Sorry if didn't mention someone )
Glad to have a parter as you.
Best regards!
13 mei 2026
Antwoord van DIDWW
Greetings Vadym!
We are delighted to hear your kind feedback. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service and support.
Kind regards,
The DIDWW Team
Antwoord van DIDWW
Dear Lp,
Thank you for your kind words! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service.
Kind regards,
The DIDWW Team
Very good service provider.
7 mei 2026
Antwoord van DIDWW
Dear Customer,
Thank you for your kind words! Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service.
Kind regards,
The DIDWW Team
Just had a call from a Sheffield…
Just had a call from a Sheffield number, when I answered the person said is this and stated my name. When I replied 'yes' , they did not say anything and just hung up. Rude! Now blocked as a scam call. Stop wasting people's time 😠
4 mei 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear MissPeatman,
We’re sorry to hear about your experience with spam calls. DIDWW is a telecommunications provider that supplies phone numbers to businesses, but we do not make or endorse any spam calls. Unfortunately, these calls may occur due to caller ID spoofing, a common issue in the telecom industry.
If you’d like to report specific numbers, we encourage you to use our dedicated form here: https://www.didww.com/report-unwanted-calls. We take such matters seriously and will investigate any misuse of our services.
Thank you for bringing this to our attention.
Best regards,
The DIDWW Team
Sham company
Sham company, outright nuisance callers pretending to be genuine... DON'T trust them.... GRR
30 april 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear Chris,
We are sorry to hear about your experience.
DIDWW does not engage in or support spam calls. In many cases, these incidents are the result of Caller ID spoofing, where fraudsters falsify the number displayed to mask their true identity.
We take such reports seriously, and we encourage you to share details of these unwanted calls using our reporting form here: https://www.didww.com/report-unwanted-calls. This will help us investigate further and take appropriate action where possible.
Thank you for your understanding.
Best regards,
The DIDWW Team
Either you've had your number skimmed…
Either you've had your number skimmed or you're scammers yourselves. Just got an aggressive call from the number listed at this company telling me they were from the 'disrepair team's when I queried if she knew disrepair meant break she asked aggressively if I thought this was a joke. Well that did make me laugh, she hung up.
19 februari 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear Nicki Williamson,
We’re sorry to hear about your experience with scam calls. DIDWW is a telecommunications provider that supplies phone numbers to businesses, but we do not make or endorse any spam calls. Unfortunately, these calls may occur due to caller ID spoofing, a common issue in the telecom industry.
If you’d like to report specific numbers, we encourage you to use our dedicated form here: https://www.didww.com/report-unwanted-calls. We take such matters seriously and will investigate any misuse of our services.
Thank you for bringing this to our attention.
Best regards,
The DIDWW Team
Harassing calls every day refusing to…
Harassing calls every day refusing to hang up. Insulting me, making me say key words to get him off the phone. Team of bullies. Recorded the calls and Reported to Police
10 februari 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear JS,
We are sorry to hear about your experience. DIDWW does not engage in or support spam calls. In many cases, these incidents are the result of Caller ID spoofing, where fraudsters falsify the number displayed to mask their true identity.
We take such reports seriously, and we encourage you to share details of these unwanted calls using our reporting form here: https://www.didww.com/report-unwanted-calls. This will help us investigate further and take appropriate action where possible.
Thank you for your understanding.
Best regards,
The DIDWW Team
A 500% price increase and no clear path forward
We are a long-term customer who contacted support to add an additional seat to our existing account. What should have been a straightforward request turned into a lengthy and frustrating exchange that exposed serious issues with the company’s pricing policy.
The entire case was handled by Justinas Juzuitis (Senior Customer Care Representative). While he was polite and responsive, the outcome clearly highlights a structural problem with pricing transparency and fairness, rather than an individual support issue.
During the conversation, we were informed that adding new seats would result in a price increase of approximately 500% compared to the existing seats on our legacy plan. This kind of increase is extremely difficult to justify from a business perspective—especially for long-term customers who have not received any substantial new functionality or added value that would explain such a jump.
It also became evident that:
- Existing customers are penalized for growing.
- Pricing rules are no longer clearly published or visible on the website.
- Conditions and discounts are negotiated manually and case by case.
- Any future change in the number of seats must be handled internally by support, creating uncertainty and lack of control for the customer.
Most importantly, there is no clear or predictable long-term pricing model. This makes it impossible for a business to plan ahead or assess costs with confidence. As stated during the exchange, under these conditions it becomes more reasonable to consider migrating to another platform rather than expanding within the current one.
Finally, it is worth mentioning that the mobile application has been problematic from the very beginning. In our experience, it has never worked reliably and has consistently failed to meet basic usability expectations. Fortunately, there are third-party applications that partially work around this limitation, but relying on external tools to compensate for core functionality issues is far from ideal.
The core issue is not support quality, but a pricing policy and product experience that lack transparency, consistency, and respect for long-term customers. A sustainable SaaS relationship should reward loyalty and growth—not discourage it through unclear pricing and unstable tools.
Until pricing becomes transparent, stable, and aligned with fair commercial standards, we cannot recommend this service to businesses that plan to scale.
29 januari 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear Pastidea,
Thank you for taking the time to share your detailed feedback. We appreciate your long-term use of our PBX solution and understand your concerns around pricing and expansion.
Over a year ago, we introduced a significantly upgraded Cloud PBX platform, including a dedicated softphone, AI-powered features, and an updated billing model. To respect our existing customers, we ensured that all legacy services and seats retained their original pricing, rather than applying the new model retroactively. Any newly added seats, however, follow the current pricing structure, which is publicly available and applied consistently to all customers.
We understand how this transition can feel frustrating when scaling, and your feedback around predictability and transparency is valuable to us as we continue refining both our pricing communication and product experience.
Thank you again for your honest input.
Best regards,
The DIDWW Team
Probable Caller ID Spoofing by Scammers
Probable Caller ID Spoofing from a DIDWW Ireland Ltd supplied connection number 0208 073 1956. Relentless ringing from this unsolicited number, DIDWW as a communications company should be able to Police their network to prevent this harassment of innocent people.
22 januari 2026
Review zonder uitnodiging
Antwoord van DIDWW
Dear Marc Horne,
We are sorry to hear about your experience. DIDWW does not engage in or support spam calls. In many cases, such incidents are caused by Caller ID spoofing, where fraudsters falsify the displayed number to hide their true identity.
We take all such reports seriously and investigate each case thoroughly. We appreciate you bringing this to our attention.
Best regards,
The DIDWW Team
Scam call
Scam call, avoid! Asking for my details...as if I would give them!
15 december 2025
Review zonder uitnodiging
Antwoord van DIDWW
Dear Ahmed Butt,
Thank you for your comment.
DIDWW does not make scam or spam calls. We are a telecom infrastructure provider, and any misuse of numbers is investigated seriously. If you received a suspicious call, we encourage reporting it so we can take appropriate action.
Best regards,
The DIDWW Team
Received several scam calls over a few…
Received several scam calls over a few weeks that all lead back to this company. Now I appreciate they may not be actually making the scam calls but surely they have something in their tecnology that can do more to prevent this.
Also when I tried to report it directly to DIDWW they wanted me to provide them with my mobile number in order to make the report. I am sorry but I do not know you and I do not trust you to protect my information. Given the level of scam calls seemingly linked to your business why on earth do you think I am going to willingly provide you with my number?
Also you do not need my number to investigate a scam number that many many people are reporting. A little time spent on Google has located many people reporting the same number over and over. Just investigate the number, you do not need my details.
15 december 2025
Review zonder uitnodiging
Antwoord van DIDWW
Dear Catherine Glaiser,
Thank you for your feedback. We understand how frustrating scam calls can be and appreciate you raising this concern.
To clarify, DIDWW does not make scam or spam calls. We are a telecom infrastructure provider, and while misuse by third parties can unfortunately occur, we take all abuse reports seriously and investigate them promptly.
Regarding the request for your mobile number, we understand your concerns. This information helps us conduct a more effective investigation, as details about the receiving party can be important when tracing call routes and identifying misuse. Any information provided is handled in line with data protection regulations and used only for investigation purposes.
We do investigate reported numbers, including those flagged by multiple sources, and public reports help us improve our prevention efforts. We would appreciate if you shared the number in question with us.
Thank you for taking the time to share your experience.
Best regards,
The DIDWW Team
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