DIDWW Reviews 

157
•
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

This company doesn’t care that they facilitate scammers and blame it on companies spoofing their numbers. The fact that there are so many calls and all coming from numbers they own says otherwise. The... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

DIDWW has been a reliable partner for us. Whether we need help with a project or have a quick question, their team responds promptly and takes the time to help. We value the people behind the service... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Getting calls from these and other numbers. Annoying spam calls. I had a call from your Ireland geographic number with job offer and I'm getting random calls from mobile numbers offering jobs whi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

At least once a week I get a scam call from these people and when I block the number their technology changes it by just one digit so I get more scam calls

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoonmaatschappij

Over DIDWW

Geschreven door het bedrijf

DIDWW is a fully licensed telecom operator delivering compliant two-way Voice and Messaging services in 90+ countries, with local licenses in 30 countries and own numbering resources in 19. Our flexible services are built for human teams and AI agents - standalone or integrated with your existing stack.

Automated quality and abuse monitoring keeps your communications secure. Our in-house customer support team is available 24/7/365. A fully self-service online platform gives users the flexibility to configure and manage their services with ease.

Trusted by 7,000+ organizations worldwide, DIDWW delivers flexible telecom solutions built to keep businesses connected. Where others stop, DIDWW keeps going.

❗️DIDWW does not make or endorse scam or spam calls. Spam calls appearing to come from DIDWW numbers are likely the result of caller ID spoofing, where legitimate numbers are misused without our control.

❗️To help fight caller ID spoofing with DIDWW numbers, we would appreciate it if you could report unwanted calls here: https://www.didww.com/report-unwanted-calls.

Your information helps us combat this issue. Thank you!

Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

157 reviews

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2,5

Alle reviews

(157)

65 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

+443300272880 spam calls keeps calling…

+443300272880 spam calls keeps calling from similar numbers really distressing please stop allowing your service to be used like this breech of TPS.Ongoimg for over a week! Over 55 calls showing as 030027 then similar endings all showing as owned by DIDWW. Called some back dead number or asks me to press 5 clearly scammers really sick of this

13 februari 2024
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear FM,

Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.

Thank you for reporting this information, our Compliance Team has investigated this case.

Unfortunately, this is a result of caller ID spoofing, which is out of our control, since anyone can steal a caller ID and set it as their own.

However, your cooperation is highly appreciated.

Best regards,
The DIDWW Team

Beoordeeld met 1 van de 5 sterren

020376951912 Yet another spam call VIA DIDWW

020376951912 Yet another spam call via this company even though I have subscribed to the TPS service for many years and only give my number to companies that I can tick to say number will not be passed on to 3rd parties. DIDWW please get this number and company shut down. If I continue to receive spam calls via DIDWW I will refer it to OFCOM and OFTEL as well as my solicitor.

20 februari 2024
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Purple Gertie,

Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.

In his case, the number indicated (020376951912) does not belong to DIDWW and therefore has no association with our business.

We hope you will be able to solve the situation with unwanted calls with the operator who has this number range assigned to them as it is not DIDWW.

Best regards,
The DIDWW Team


Beoordeeld met 1 van de 5 sterren

Call from 0204

Received a call from 0203 769 4114, which is provided by this company. The caller breached the TPS rules as I have had my number registered with them for many years. This type of call happens far too often.
I phoned this number on my mobile and I got back through and their automated message is odd. DDIW asked me for further information at the time of my review and I sent it. I had checked on one of the internet sites that shows who called and sent a copy of the information. On 28 Feb Trust Pilot asked me for more information and I replied but I already send more direct to DDIW just after my review.

7 februari 2024
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear hipsu,

Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.

The case you have mentioned will be investigated by our compliance team.

Thank you for your cooperation.

Best regards,
The DIDWW Team

Beoordeeld met 1 van de 5 sterren

Used by scammmers!

Used by scammmers!

I have been get spam calls at least 8 times a day for the last 2 months and every number leads to this service!

Annoying!!

12 januari 2024
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Les,

Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.

To assist with further investigation, please kindly fill out this form providing additional information, including the numbers in question: https://didww.com/report-unwanted-calls

Your cooperation is highly appreciated.

Best regards,
The DIDWW Team

Beoordeeld met 1 van de 5 sterren

Anti-business, accusational with no evidence, do not use

We have used their service for years. Recently we requested a few mobile numbers and the reply was negative because our number had been used for fraud and we had not, according to DIDWW, replied to that case. However, the content of my reply is below.

"Referring to the phone number in question, the single complaint on a random website you have found online predates the allocation of this phone number to my company. Please don't allocate us phone numbers that have been linked to dodgy activity and then accuse us of said activity.'

If they truly considered us a risk why would they continue to allow us to use their services?! What does that say about DIDWW...

Their mentality is wrong, poor attitude, unprofessional. We are taking our (4.6* on trustpilot) business elsewhere.

Message to DIDWW - Why do you only reply to your 4*+ reviews? I urge you to acknowledge all reviews.

In reply, to you - we do not conduct in any such activities as accused, nor have you presented any evidence any kind.

22 november 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Nick,

Thank you for your feedback. We take all complaints seriously, and our Compliance team is dedicated to maintaining the highest standards in accordance with regulatory policies.

While we are sorry to see you leave, we want to emphasize our commitment to a secure and ethical business environment. Upholding integrity is fundamental to us, and we must address any fraudulent activities promptly.

Unfortunately, we cannot conduct business with entities involved in such practices.

Best regards,
The DIDWW Team

Beoordeeld met 1 van de 5 sterren

wavecrest have told me that didww.com…

wavecrest have told me that didww.com are responsible for the spam calls from these two numbers 02080895102 and 02038076376 are both directly linked to them they own the numbers there no getting out of it didww.com are scammers and also loads of mobile numbers i have blocked from them too

update:
PF-Complaints complaints@wavecrest
Tue, 21 Nov, 13:29 (3 days ago)
to me

Hi Mark,



Thanks for taking the time to speak to me today, just following up with the email I advised I would send.



The 2 numbers that you reported (02080895102, 02038076376) are both linked to DIDWW Ireland Limited, and not Wavecrest. More information can be found via the following links:



02080895102
02038076376


As discussed, we would encourage you to contact the listed company directly and report these numbers, and also follow up with reporting them to the police.



If you need any further help, please don’t hesitate to contact us.

there is no order number and you wont allow email links so only way of you getting info is an outside email request

21 november 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear mark Mac,

Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.

The case you have mentioned will be investigated by our compliance team.

Thank you for your cooperation.

Best regards,
The DIDWW Team

Beoordeeld met 1 van de 5 sterren

Getting a lot of Spam calls

Getting a lot of Spam calls from numbers operated by this company. They really need to set better business customer checks and compliance before selling numbers to new businesses that are abusing this service.

11 augustus 2023
Logo DIDWW

Antwoord van DIDWW

Dear Aaron,

Here at DIDWW, we have set high standards of compliance; we adhere to all regulatory policies and take every complaint very seriously.

To assist with further investigation, please kindly fill out this form providing additional information, including the numbers in question: https://didww.com/report-unwanted-calls

Your cooperation is highly appreciated.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Wonderful experience

I had a wonderful experience with DIDWW company. They were professional, courteous and efficient. They exceeded my expectations. I would highly recommend them to anyone looking for quality service and customer care.

2 augustus 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Monika,

Thank you for the kind review. We are excited to continue our collaboration!

Bets regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Good network

Good network coverage and responsive account team, I would recommend this company for anyone that needs VoIP

26 juli 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Audrey,

We appreciate your kind feedback.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Reliable long-term service

My small media production business has been a customer of DIDWW since 2012. I live in US, and utilize numbers in 2 additional European countries to communicate with my customers and have presence of my business there. Love working with DIDWW - simple, clear pricing, transparency - it just works. Customer support is always there when you need them.
Highly Recommended. Dainius

3 augustus 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Dainius,

We thoroughly enjoy working with you. Thank you for your kind feedback.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

The service and user-friendly portal at…

The service and user-friendly portal at DIDWW are exceptional. Setting up the service was a quick and easy thanks to the intuitive interface. The efficient customer care team made the experience even better.

2 augustus 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Laura,

You kind words are highly appreciated. As always, we are here for you 24/7/365.

Kind regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Exceptional service

Exceptional service
The user portal is incredibly easy to navigate, making it a breeze to manage our telecommunication needs. The extensive service coverage ensures that we have access to virtual numbers from various countries, making it convenient for our global business operations. The customer support team is fantastic; they're always available to assist and resolve any queries promptly.

2 augustus 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Gediminas,

We are glad to see that you are pleased with our services. Support team is sending their regards. Thank you!

Best wishes,
Te DIDWW Team

Beoordeeld met 5 van de 5 sterren

DIDWW SIP trunks offer crystal-clear…

DIDWW SIP trunks offer crystal-clear calls at competitive rates. Their user portal is intuitive, and their customer-centric approach is commendable. A trustworthy telecommunications provider. Have been using their services for the last 6 years.

2 augustus 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Itai,

It is our pleasure working with you, thank you for your kind feedback!

We hope to continue this partnership for many years to come.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

The quality of the service is amazing

The quality of the service is amazing. But the people and the support team exceed all expectation.

Thanks for being our best telco partner

29 juli 2022
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Jr Manchini,

Thank you for you kind words, it's our pleasure working with you.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Our experience with DIDWW has been…

Our experience with DIDWW has been great. The rates are good, the portal is well thought out and easy to use, the customer service is great, and of course the service itself is of high quality!

25 juli 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Kunde,

Thank you for your kind words! These are very much appreciated.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

DIDWW has nothing to do with these…

DIDWW has nothing to do with these calls or scammers. UK should follow other countries and implement STIR/SHAKEN for caller ID authentication. These scammers use DIDWW’s and other number ranges that are published by the regulator, VoIP technology allows for caller ID spoofing. All these negative reviews on DIDWW are wrong and misleading.

2 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company for wholesale and…

Great company for wholesale and operators. Good support. Regarding spam calls, I got spam calls on the first day with new AT&T number. It's a global problem and have no connection to operator.

31 januari 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear David Vong,

Thank you for your kind feedback, we highly appreciate it.

Bets regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Superbe service

Amazing support and high quality service, working with DIDWW for 4 years and was never disappointed.
Recommande!

1 februari 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Theo,

Pleasure working with you, your kind words inspire us to continue delivering the best customer experience for our users.

Best regards,
The DIDWW Team

Beoordeeld met 5 van de 5 sterren

Many of these reviews are misinformed

Many of these reviews are misinformed. DIDWW is a VoIP telecom operator who offers inbound/outbound services. While customers of DIDWW may be misusing their services resulting in "fraud" or "scams" the underlying issue is with the VoIP technology which for the moment can be misused by malicious players.

DIDWW is a superb vendor we have many years working with. They provide top-notch commercial and technical support, with competetive pricing and great quality.

11 januari 2023
Review zonder uitnodiging
Logo DIDWW

Antwoord van DIDWW

Dear Jacob,

Thank you for kind words!

Our whole team appreciates your feedback and we hope to continue meeting your expectations in the future.

Kind regards,
The DIDWW Team

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