Very poor delivery. It took them 3 (!) days to dispatch a car. WHY? Ordered on Sunday. They only shipped on Wednesday, while initial email said delivery on Thursday. Now it looks like Friday or Saturd... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed a Land Rover Defender as a topper for my husband’s birthday cake . ( It was important that it was a perfect replica in every detail) Diecast Model Centre had several to chose from ! I was de... Toon meer
Seeing all those 5* reviews doesn't surprise me one bit! Not only are the models great, with such an interesting range available, what really marks Oxford out is the quality of their customer service.... Toon meer
Just used Diecast Model Centre for the first time and very impressed. Ordered a competitively priced Spark 1/43 Lotus F1 Car, which arrived quickly and well packed for safe delivery. Throughout and po... Toon meer
Bedrijfsgegevens
Over Diecast Model Centre
Geschreven door het bedrijf
Diecast Model Centre is a family owned and operated online model shop based in Somerset (UK) that was established in 2005.
At Diecast Model Centre, we believe that collecting models or giving them as gifts doesn't have to be expensive and in line that our core values are to offer our customers models of exceptional value and to provide a first-class shopping experience.
On our website you'll find all kinds of models not sold by many other retailers; models from brands you may have heard of such as Bburago, Maisto, Oxford Diecast and Solido, and from brands you may not have heard of such as Cararama, Model Car Group, Motormax and Welly.
We aim to make buying from us easy and enjoyable. Our online store is designed to be customer friendly, but should you have any queries either before, during or after making your purchase, we're here to help, either by email, phone or if you prefer, self-help with our comprehensive FAQ's.
Behind the scenes, we'll work tirelessly to get your order out on time with all in-stock items despatched within one working day. And, we won't skimp on the packaging either, using quality materials - mostly recycled or recyclable - so that your model has the best chance of reaching you in the same perfect condition as it leaves us.
Finally - we hope it doesn't happen - but, if for any reason you are not 100% satisfied with your purchase from Diecast Model Centre, please do let us know and we'll do everything we can to put right any wrongs - and, that's a promise!
Contactgegevens
Peckett Plaza, Caldicott Drive, Heapham Road Industrial Estate, DN21 3PH, Gainsborough, Verenigd Koninkrijk
- 0333 344 9824
- hello@diecastmodelcentre.co.uk
- diecastmodelcentre.co.uk
4,3
Uitstekend
398 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great and easy to use thanks
3 februari 2023
Antwoord van Diecast Model Centre
Thank you, Ian. Your review really helps us and we appreciate you taking the time to leave it.
Kind regards,
Ian
Stag Model
Excellent service. Good communications. Sent on time and well packaged. Thanks
1 februari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you, Martin. Your review really helps us and we appreciate you taking the time to leave it.
Kind regards,
Ian
Amazing company
Amazing company, would definitely use them again fast delivery and no messing around
1 februari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review, Taylor, it really helps us.
Kind regards,
Ian
Excellent company!
My order arrived within a couple of days. Very well packaged so the item arrived in perfect condition. The model itself is lovely! Great detail and good quality. Will definitely use this company again and would recommend them too. Brilliant service
30 januari 2023
Antwoord van Diecast Model Centre
Thank you, Emma. I'm delighted that your first experience with us was a good one. Thank you for the recommendation and we hope to see you back at our store soon.
Kind regards,
Ian
Perfect
Right product, right price, right delivery, what else to say, perfect.
1 februari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
It's great to hear that we are getting it right and reviews like this help us to keep focussed. Thank you, David.
Kind regards,
Ian
Usual excellent service & communication…
Usual excellent service & communication received, recommend to anyone to use and will use again myself in the future
3 februari 2023
Antwoord van Diecast Model Centre
Thank you ever so much for your super review, Robert. It's great to have you as our customer and we really appreciate your business. Thank you.
Kind regards,
Ian
Fantastic company from the 1st email to…
Fantastic company from the 1st email to parts on my door step. Ordered a couple of times both been a top service. 5star. All the best
25 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you ever so much for your glowing review, Neill. It's great to have you as our customer and we really appreciate your business. Thank you.
Kind regards,
Ian
Used this company many times
Used this company many times. I always receive quality products delivered on time :)
23 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
We really appreciate your repeat business, Martin and we will strive to keep up the good service. Thank you.
Kind regards,
Ian
Great on price and very quick shipping.
26 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review, Grant.
Kind regards,
Ian
Antwoord van Diecast Model Centre
Thank you, Ian, I really appreciate you taking the time to leave a review.
Kind regards,
Ian
My little boy is infatuated with red…
My little boy is infatuated with red pick up trucks, found this one for him and he absolutely loves it. Perfect, thank you.
26 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
So pleased that he loves it, we don't get to see many red ones. Thank you for leaving us an excellent review.
Kind regards,
Ian
Due cast model
Quick service, kept me informed, delivered promptly. Would use again.
24 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
That's great to hear, Louise, and thank you for taking the time to leave your review.
Kind regards,
Ian
Good quality products and service
I found 2 particular ford escort cosworth models made by greenlight collectables I was looking for at this company, i pre orderd them and delivery was very quick, with constant comunication from the director of the company. The products wer packaged well and it great condition. I then emailed requesting a specific model, and within a couple of days it was advertised on the website to pre order. Couldn't ask for a better company to purchase from and also the way they listen to customers needs or wants is 10 out of 10. Would always buy from this company again.
12 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you for leaving us such a super review, John and we're happy to have been of service to you. We know that our customers are the core of our business, without customers like you, we wouldn't have a business so, we always listen to what our customers need and do our utmost to help :)
Kind regards,
Ian
Brilliant company
Brilliant company
Great customer engagement and the item arrived quickly and was top quality. Will definitely use them again
12 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
That's really great to hear, Stephen. We'll be delighted to welcome you back to our store. Thank you.
Kind regards,
Ian
I was so pleased
I was so pleased to see the level of care taken in the packing as the Royal Mail put a dent in the box, but when opened it was so expertly packed the delicate model was totally safe. Thank you for taking the extra care and providing an excellent, efficient service.
11 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
I'm sorry to hear that Royal Mail damaged the mailing box and thankful that our inner packaging did it's job and that your model arrived just as it left us. It's great to hear that overall you are happy with your model and our service; we really appreciate you taking the time to leave this review, Paul.
Kind regards,
Ian
Antwoord van Diecast Model Centre
Thank you, Stephen; we really appreciate your return business and for taking the time to leave us a 5-star review.
Kind regards,
Ian
My model
Pre ordered a model thay e mailed me to say it was in I paid thay sent it 2 days later absolutely marvellous service it cam very well packaged well impressed
4 januari 2023
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review and we're so pleased to hear that you were impressed with our service.
Kind regards,
Ian
Great product and service
Great product and service, model looked exactly like the picture.
Very well packaged and received in time stated when ordered.
Cannot fault the seller or product received and will be buying from Diecast model centre in the future.
4 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you so much for leaving us an excellent review, Andrew. We're delighted you have had a positive shopping experience with us and will be back for more.
Kind regards,
Ian
Very prompt delivery
Very prompt delivery. Well packaged item. Will definitely shop here again 🤗
6 januari 2023
Antwoord van Diecast Model Centre
Thank you so much for the excellent review, Karen. We'd be delighted to have you as a repeat customer; let us know if there is anything that we do to help.
Kind regards,
Ian
Antwoord van Diecast Model Centre
That's great to hear, Stuart and thank you so much for leaving us an excellent review.
Kind regards,
Ian
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