Very poor delivery. It took them 3 (!) days to dispatch a car. WHY? Ordered on Sunday. They only shipped on Wednesday, while initial email said delivery on Thursday. Now it looks like Friday or Saturd... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed a Land Rover Defender as a topper for my husband’s birthday cake . ( It was important that it was a perfect replica in every detail) Diecast Model Centre had several to chose from ! I was de... Toon meer
Seeing all those 5* reviews doesn't surprise me one bit! Not only are the models great, with such an interesting range available, what really marks Oxford out is the quality of their customer service.... Toon meer
Just used Diecast Model Centre for the first time and very impressed. Ordered a competitively priced Spark 1/43 Lotus F1 Car, which arrived quickly and well packed for safe delivery. Throughout and po... Toon meer
Bedrijfsgegevens
Over Diecast Model Centre
Geschreven door het bedrijf
Diecast Model Centre is a family owned and operated online model shop based in Somerset (UK) that was established in 2005.
At Diecast Model Centre, we believe that collecting models or giving them as gifts doesn't have to be expensive and in line that our core values are to offer our customers models of exceptional value and to provide a first-class shopping experience.
On our website you'll find all kinds of models not sold by many other retailers; models from brands you may have heard of such as Bburago, Maisto, Oxford Diecast and Solido, and from brands you may not have heard of such as Cararama, Model Car Group, Motormax and Welly.
We aim to make buying from us easy and enjoyable. Our online store is designed to be customer friendly, but should you have any queries either before, during or after making your purchase, we're here to help, either by email, phone or if you prefer, self-help with our comprehensive FAQ's.
Behind the scenes, we'll work tirelessly to get your order out on time with all in-stock items despatched within one working day. And, we won't skimp on the packaging either, using quality materials - mostly recycled or recyclable - so that your model has the best chance of reaching you in the same perfect condition as it leaves us.
Finally - we hope it doesn't happen - but, if for any reason you are not 100% satisfied with your purchase from Diecast Model Centre, please do let us know and we'll do everything we can to put right any wrongs - and, that's a promise!
Contactgegevens
Peckett Plaza, Caldicott Drive, Heapham Road Industrial Estate, DN21 3PH, Gainsborough, Verenigd Koninkrijk
- 0333 344 9824
- hello@diecastmodelcentre.co.uk
- diecastmodelcentre.co.uk
4,3
Uitstekend
398 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great little company!!
Great price, good communication and very fast delivery. Product is great for the money. Absolutely nothing to fault!
28 december 2022
Antwoord van Diecast Model Centre
That's great to hear, James and thank you so much for leaving us a 5-star review.
Kind regards,
Ian
This was my 1st time buying from…
This was my 1st time buying from Die-cast model Center,
I was pleased with the quality and delivery of the items, I was kept informed throughout the whole process and after email to say thank you. I will definitely me coming back for more items.
5 januari 2023
Antwoord van Diecast Model Centre
Thank you for taking the time to leave us an excellent review, Bilal, We look forward to supplying you with more great models.
Kind regards,
Ian
Great detail
Great detail, and thanks for getting the product to me so quickly, very happy customer.
4 januari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you, OC; it was a pleasure doing business with.
Kind regards,
Ian
My grandson absolutely loved his car
My grandson absolutely loved his car. It was packaged well, and arrived on time!,
3 januari 2023
Antwoord van Diecast Model Centre
I'm pleased to hear that, Julie; and appreciate you taking the time to leave us an excellent review.
Kind regards,
Ian
Absolutely Brilliant service
Absolutely Brilliant service. Speedy and efficient.
Great website, and fantastic stock .
Just started collecting again , This is my First port of call .
Be placing lots of orders in 2023👍
19 november 2022
Antwoord van Diecast Model Centre
That's great to hear, Phillip; thank you. We have stock arriving every week, so I am sure you will find some more great models for your growing collection.
Kind regards,
Ian
Ordered some bike models as christmas…
Ordered some bike models as christmas presents. One bike had a personilsed reg however I forgot to input the reg at checkout. I emailed the company explaining the mistake and asked if the specific reg can be put on the bike. Straight away customer services responded and were extremely helpful. Bikes arrived within 2 days with the custom reg on one of the bikes. They look awesome and will make my little boys so happy when they open them on xmas day. Fantastic service
1 december 2022
Antwoord van Diecast Model Centre
Thank you for your excellent review, and I am so pleased that we were able to help you out with your purchase from us.
Kind regards,
Ian
Antwoord van Diecast Model Centre
Thank you, Stephen. I appreciate you taking the time to leave us an excellent review.
Kind regards,
Ian
Just had delivery of my order
Just had delivery of my order, a bit later than quoted but obviously due to the postal strike and not the seller. The item arrived in good condition because it was extremely well packed. Excellent service guys.
9 december 2022
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you for being so understanding, Christopher and for leaving us a 5-star review despite the delivery issues.
Kind regards,
Ian
Antwoord van Diecast Model Centre
Thank you for taking the time to leave us a 4-star review, Del.
Kind regards,
Ian
My partner loved the gift so much
My partner loved the gift so much. He has a Ram and it was perfect.., to a T. Great price and delivery.
9 december 2022
Antwoord van Diecast Model Centre
That's great to hear, Patricia. Thank you so much for taking the time to leave us a 5-star review.
Kind regards,
Ian
Antwoord van Diecast Model Centre
Thank you, Clive, for leaving us a 5-star review. We look forward to being of service again in the future.
Kind regards,
Ian
Excellent!
Just received the die cast model I ordered today. I have placed it on my sons urn. It’s a beautiful tribute. Packaged well and postage was good considering the recent strikes.
8 december 2022
Review zonder uitnodiging
Antwoord van Diecast Model Centre
I feel very humbled that you entrusted us with this, Debra; thank you.
Kind regards
Ian
Excellent company
Excellent service, I was away so asked for the model to be sent off at a later date, and it was, arrived when we got back. Lovely model and so reasonably priced. Thank you, the transaction was so easy. A great company to deal with.
21 november 2022
Antwoord van Diecast Model Centre
Thank you so much for leaving us an Excellent review, Di, and it was a pleasure being of assistanceThank you, and we would be more than happy to welcome you back to our store.
Kind regards
Ian.
Delivery is late
Delivery is late. This was a present and I have missed their birthday.
5 december 2022
Antwoord van Diecast Model Centre
Thank you for your review, Ian, and I am very sorry to hear that your order did not arrive in time. Unfortunately, it does appear to have been delayed by the CWU industrial action affecting Royal Mail deliveries.
Although at the time of writing your review, we were still within the estimated delivery period as displayed on your order confirmation page, it does appear that your item was ultimately delivered 6 days later than this, for which we offer our sincere apologies. We will, of course, also be happy to provide you with a full refund upon your return of the goods which can be arranged along with a pre-paid returns label through the Returns Portal on our website.
Like many retailers, large and small, our deliveries were severely impacted by the effects of the strike action, and as soon as this became apparent, we took measures to keep our deliveries on track but, this was too late for parcels, such as yours, already in the Royal Mail network.
I feel that in the circumstances, a 1-star rating is rather harsh. We despatched your order on time and in good faith without any way of knowing of the delays to come, delays that were/are completely out of our control.
And, as a footnote. For orders that are time-critical, we do offer and recommend our Next-Day delivery option which is guaranteed for next-day delivery on orders placed before 12 noon Monday to Friday.
Kind regards
Ian
Reliable and value for money.
This is the second order I have had from this company and the product I have purchased to date have been of good quality and delivered promptly by Royal Mail. I would have no hesitation in recommending them to others from my experience.
1 december 2022
Review zonder uitnodiging
Antwoord van Diecast Model Centre
That's great to hear, Patrick. If you would like to make any recommendations to friends, family etc. through our Rewards program (the button is floating on the bottom left of our website) there'll be something in it for both of you when they make their first purchase.Thank you, and we would be more than happy to welcome you back to our store.
Kind regards
Ian
Antwoord van Diecast Model Centre
Thank you, and we would be more than happy to welcome you back to our store.
Kind regards
Ian
Antwoord van Diecast Model Centre
Thank you, and we would be more than happy to welcome you back to our store.
Kind regards
Ian
Good selection of products
Good selection of products, easy to select speedy delivery, even with the postal problems were having
2 december 2022
Antwoord van Diecast Model Centre
That's great to hear, Gerard. Deliveries have been difficult at the moment and it's nice to know that some are still arriving quickly.
Kind regards
Ian
Antwoord van Diecast Model Centre
That's great, thank you for leaving us an Excellent review, Steve.
Kind regards
Ian
Great metal models well packed and of a…
Great metal models well packed and of a type not easy to find. Ordered on 18th arrived on 26th due to postal strike.
26 november 2022
Antwoord van Diecast Model Centre
Sorry to hear about the delay with your order, usually we quote 3-5 days for delivery with our Standard service but, yes, the strikes sent everything haywire. Thank you very much for still leaving us a 5-star rating despite that delay.
Kind regards
Ian
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