Digi-Key Electronics Reviews 136

consiglio assolutamente

Ho chiamato al telefono e non rispondono, ho inviato una mail al'assistenza italiana e americana, dopo 2 settimane nessuna risposta, la chat live non è mai disponibile. Assistenza inesistente!

Very slow company. Several days passed, the money was withdrawn, but the order was not even processed. Customer support reps just respond using a script. This is the first—and last—time I will ever buy from them. I'm sorry you're looking for reviews after ordering.

Trouble company. Discriminates Americans if they are not Caucasian. Not worth your time.

I've made many orders with Digikey, yet for some unknown reason, they delayed my order for 2 days. I reached out via chat, and the agent tried to blame me for not adding a delivery date in the notes for my order. I have never had to do such a thing, or been instructed to do so, on Digikey or any other website. The agent then said the order needed to be reviewed for 2 days. Then told me it shipped without any tracking information.

Update. After 45 mins on chat yesterday and empty promises of item already shipping, I reached out again this evening. In 30 minutes, I was forwarded - without asking- to 4 different ‘levels’ of customer service. One agent said the item was out of stock, another admitted it was in stock, none could explain why the order had not shipped nor when it would. Imagine a company this large who cannot tell customers when their in stock orders will ship?! IME the major sign of a downfall of any business is when they spend more money on ‘customer service bots, and agents’ that are designed to waste customers’ time and never explain or answer questions or resolve anything. It is sadly a tactic to avoid any responsibility, and countless studies show that this behavior will drive away business fast. Is Digikey trying to lose business? No, but they are in damage control mode and cannot manage getting orders from the warehouse to shipment. Sadly, this can snowball in such a way that lost customers truly become a problem fast. I’ve really enjoyed buying from them in the past, and certainly had slow service here and there, but no communication on delays, other then ‘we’re experiencing a delay’ which is only stated after wasting 30 minutes on customer service chat, won’t serve anyone. If their shipping is so disorganized that they can’t account for orders, then it is not a short term problem but one that goes all the way up the chain.

Customer Service: Extremely poor, very slow, or non-sensible support.

Done with Digi‑Key. They shipped my BA drive order incomplete, claimed they couldn’t fix it, and then went silent on all further emails. Not ordering from them again.

Ordered a part, paid for 3-day shipping; three days & no part or tracking number. Called got hung up on from being transferred over 4 times as no one could tell me where the part is and then promised again it would be sent Fed Ex Priority, then that day No Product again. No one is Owning this issue or doing anything to get a label on a small part. Literally they all make up excuses instead of putting a label on a pkg.

This is the worst supplier I have ever seen , they sent me wrong parts and some parts were missing and when I asked to correct them they keep ignoring my request and asking to return the wrong parts they sent at my cost...never buy from them

The worst customer experience I've had in a long time. Chatted with customer service over 6 times. First 4 said that it would take them 5-10 business days to look into the issues. 2 weeks later, no one had reached out to me. Initiated more chats only to find out the first agents had no clue what they were doing. Customer service via email is non-human. They route you to customer service pages instead of trying to resolve your issue. Over a month of back-and-forth. Terrible service.

I worked for DK for over 20 years. I was proud to work for them. Then they built a new warehouse and the computer system they installed did not work with the original system! So customer service was told to do as little as possible for the customer because of all the issues with the new system! I could not do that, to me it's the customer that makes a company, so I got fired!! Krissy Averill got promoted to be my manager after sleeping her way up and fired me! I have not one good thing to say about that company any more. I wish Ron knew what is going on!!! Very bad, compared to how it used to be!!!!

digikey canada is a scam, there is no canadian digikey, no matter what site you order from you will get hit with customs from the US

BUYER BEWARE! This is a fraudulent/scam company. Most products marked as in stock but when they are ordered they never ship. You will NOT receive your product!!! DO NOT SHOP @ DIGIKEY!!!

Digikey is a SCAM!!!

Placed an order for panduit tools. Order processed fine. Checked today four days later and my order has been cancelled without communication to me - some "credit card issue." Tammy from Customer sService sent me to Brenda from Credit card processing who told me to email a copy of my drivers license to creditcards at digikey.com

When I asked Brenda if she realized that this sounds like scam she talked over me and said that was "the only way" i was going to get the material.

I escalated through chat with Norman who sent me to Kim. She wasn't interested and stropped answering when i pointed out what was going on.

Stay away. you have been warned

I am ordering 2 fans for my kid's school projects. I put an order and the next day it shows "unexpected" delayed. I contacted with customer service (via chat) the representative told me my order is waiting for approval and will likely be shipped the next day. 3 days later I contacted with the customer service again, the representative told me the order is still waiting for approval, and will likely be shipped the next day. Since my kid needs it urgently I asked them to change my shipment to be 2nd day delivery.

Then 3 days later, I got an email saying my order has been canceled without any reason.

I ended up by ordering the same products from another website and my order got shipped the next day. My kid's project has been significantly delayed and I will never use Digi-Keys in the future.

The website looks like it's local, with top level domain and all, but it's not. We got heavy importation duties worth half the price of the good ordered. I think the website is mislead on purpose and I wouldn't recommend you to order your electronic goods there.

Worst and most unprofessional business I have ever dealt with.
My business has multiple locations so I ship to different locations from my billing address.
They just randomly cancel orders due to this and don't notify me by email that it has been canceled. I highly recommend doing business with Newark or Mouser.

Ho ordinato un connettore che mi hanno spedito dagli Stati Uniti con una fattura dove è inserita una partita IVA tedesca ma prima di spedirmelo hanno aspettato di ricevere per posta elettronica la destinazione d'uso del connettore! Stiamo parlando di un semplicissimo connettore, capite? Questi non mi hanno spedito il connettore che ho ordinato e pagato sonoramente online perché volevano sapere che cosa ne avrei fatto. No comment.

I placed an order with Digi-Key via their French website (digikey.fr) as a private individual residing in France. VAT was properly calculated and paid during checkout. Despite this, my order was later cancelled with the explanation that I had not provided a VAT number — a requirement that does not apply to non-business customers under EU law.

This is a clear violation of EU consumer protection legislation, including Directive 2011/83/EU and the French Code de la consommation (Article L.221-14), both of which prohibit unjustified cancellation of confirmed orders and require that all conditions be clearly stated prior to payment. Digi-Key actively markets to French consumers via a .fr domain, provides a French phone number and email, and collects VAT through the IOSS scheme. Therefore, it is fully subject to French and EU consumer law, regardless of its U.S. headquarters.

What’s even more concerning is the possibility that the customer service decision may have been handled by an offshore support agent, potentially based in the Philippines or another outsourced location, who lacked appropriate training in EU tax and consumer law. The rigid, scripted nature of the response I received suggests a lack of awareness of Digi-Key’s obligations to private customers in the European Union.

This experience reflects poor internal coordination and inadequate customer service training for international transactions. If Digi-Key cannot fulfill EU consumer orders correctly — especially after accepting payment — then they should not advertise local-language services or collect VAT on their EU websites.

Digi-Key's actions appear to violate the following legal instruments:

Directive 2011/83/EU on Consumer Rights

Article 6(1): Requires that all essential pre-contractual information (e.g., conditions of sale, limitations) be provided before a contract is concluded.

Article 16(c): Limits the seller’s right to cancel a concluded contract unless specific exceptions apply.

Directive 2005/29/EC on Unfair Commercial Practices (UCPD)

Articles 6 and 7: Prohibit misleading omissions or deceptive practices that cause consumers to take transactional decisions they otherwise would not have taken.

Regulation (EU) 2019/1150 (P2B Regulation)

Requires transparency of conditions when marketplace suppliers are involved in fulfillment.

EU VAT Regulation under IOSS (Import One-Stop Shop)

Applies to cross-border B2C sales within the EU; VAT is collected at checkout, with no VAT number required from private consumers.

French Code de la consommation

Article L.221-14: Prohibits unjustified cancellation of a concluded consumer contract.

Articles L.121-1 to L.121-4: Prohibit misleading or deceptive commercial practices.

Digi-Key publicly announced on 12 May 2022 that it had implemented the EU’s Import One-Stop Shop (IOSS) framework for B2C orders, allowing VAT to be collected at the time of purchase. This is detailed in their press release titled “Digi-Key Electronics Now Offers Improved VAT Experience for European Customers.” The release explicitly states that this measure is designed to eliminate unexpected charges and streamline delivery for European consumers. It further confirms that VAT numbers are only necessary for business customers wishing to defer VAT. This contradicts Digi-Key’s justification for cancelling my order and further supports that the company’s actual operational behavior is inconsistent with both its legal obligations and its public commitments.

Digi-Key's practices appear to reflect systemic non-compliance with EU consumer and VAT law. The recurrence of cancellations and post-payment changes across France and Germany, despite VAT being paid, violates legal protections for consumers and undermines the purpose of the IOSS system.

The most arrogant, ignorant and careless horde in my 20 years of professional experience.