Digital Doctors Reviews 

John remember me? Having been one of your earliest clients I, as u well know, put all my faith in you. When it came time to replace my business system in 2017 YOU personally were given carte blanche to research, specify, choose, sell, install i.e. as a turnkey project and thereafter 'support' my new business system (hardware and Win 10 o/s + MS Office and related software). Having supported its predecessor (likewise ab initio) u told me you had 100% understanding of what was required and confirmed that what you proposed would deliver it. YOU had complete control of the project ab initio. What went wrong, John? Because from the outset you couldn't get it to work as u assured me it would. You then 'delegated' it to a colleague and finally was forced to re-take control of YOUR project only to tell me it was ‘clearly’ unstable and couldn't work as u assured me it should / would. Finally U offered to replace it BUT despite COUNTLESS requests for specific details of what u intended to replace it with (hmmm - once bitten twice shy?) and your endless promises to provide full details and spec of what it was to be 'replaced with' u never provided that information at all but, when push came to shove, reneged on ALL your undertakings, ditched me and my system, cancelled my support contract, made a minimal partial repayment of some of the hardware but NONE of the costly visualisation software U recommended, sold, installed and assured me would work (which it never did but 'fell over' at 1st asking), and no refund of the years of 'support' costs which was predominantly your / colleagues attempts to get the system U sold me to work as it said it would. Now u won't take calls, return messages etc ... but instead, having near destroyed my business as most of my time, even running basic Excel, Word, Outlook etc is spent waiting for 'system not responding' error messages to come and go in endless waves ... even if only trying to copy a SINGLE cell in a SIMPLE Excel sheet from one cell to another. I spend most of any session waiting for 'your system' to become responsive only for the same to reoccur again, and again, and again ... moments later. You know fine well I was literally unable to use it and had to get a laptop to function at all. And you know it’s been LIKE THIS SINCE YOU INSTALLED IT! It can't EVEN RUN THE BASIC OFFICE 365 which you claim expertise in! And YOUR ‘final solution’ ??? YOU cut me adrift, cancel the support contract and RUN TO THE HILLS FOR COVER (ducking and diving) leaving me with (in YOUR OWN words) an unstable, dysfunctional system not fit for purpose .. despite having given you YEARS to get it working properly. So I have ONE question. How do u justify your 'claims' to be a customer focused, trustworthy / reliable support partner providing hardware and software solutions? That, given my experience of the unmitigated disaster u have left me with, literally ‘holding YOUR baby’ imo that is a fair and reasonable question; don't u think? Your solution to your inability to resolve problems u are solely responsible for creating, despite being given every opportunity to do so, is to 'cut, run and hide' from YOUR responsibilities. Or do you think that is an ethical way of doing business? Re your assertions etc etc - I beg to differ.

Great service. Very cheap collection and delivery fee. Unfortunately I was not unexpectedly unavailable when they originally came to collect my laptop but they were very understanding and more than happy to re-arrange with no additional charge. They did a great job. Would definitely recommend

Great service polite and friendly. Great support

Good service and easy to contact them if you have any questions

I had a three and a half year old laptop with a charging issue that the original manufacturer wanted to charge me silly money to repair. Basically they said they could fix it, but only by replacing the motherboard which made the repair financially unviable. Digital Doctors were able to source the required part and fix the problem, just for their standard service charge. While it was in their care I had the hard drive upgraded to a Hyperdrive SSD and boy, has that made a difference. It's now charging properly and performing like a brand new laptop.
I cannot praise John and his team at DD's enough. I would certainly use their services again in the future should I need to.
First class ⭐⭐⭐⭐⭐

Very good service - helpful and courteous.

patient and professional - did the job and more

Great service
Always available to deal with digital hitches

Great service, was having problems with our PC being very slow and sometimes unresponsive. They came to us and took a look and diagnosed the problem and took the PC away to work on, returning it to us within a couple of days. Very helpful.

Problem resolved quickly and efficiently and with clear explanation. Door to door collection and delivery excellent.

Great service, These guys have helped me an awful lot, I lost everything on my office computer - the whole business was on this one PC, we had no cloud storage in place, Digital Doctors got everything back and set me up properly so I never need to worry this will happen again, we are now signed up to their monthly support service and I must say its great for piece of mind, and if ever I need them they are always there for me and my business.They also helped when my son stood on his laptop and smashed the screen, homeschooling in the middle of a pandemic !!!- fixed and returned 24 hours later -- They are amazing and my third emergency service!!

Digital doctors have been looking after my computer for a few years now. They are at the end of the phone when you have a problem and do a monthly check up to keep your computer safe and up to date. Its reassuring for someone like me who knows nothing about computers that they are there to sort my mess out. Thanks very much

Excellent service
Excellent People
Excellent Company

🥂

Prompt and quick local service with clear instructions and support.

Great! Really helpful and saved an emergency situtation

I can only say good things about digital doctors. Their level of service is really inspiring to me, being a business owner too. And their pricing gives great value.
Big thanks to you guys! I look forward to having more business with you

Very helpful, professional and prompt. Great service I would thoroughly recommend them to others.

Excellent service and repair provided by Digital Doctors, it took a little longer for the repair than I thought, but they kept me informed of what was going on. My laptop is now back with me and working perfectly. I would recommend this company for all repairs.