Dinelli Eyewear Reviews 

Absolutely love them

Delivery was a very efficient and on time service . Beautiful glasses in a perfect package . In the past 2 years have ordered 4 of them in different colours and for different occasions and been using them all the time . Very good quality.

Love my Dinelli Tint Eastwood’s. Such a cool brand 😎

Wicked brand and from a guy who loses glasses a lot the cost/ value is super decent too, I’ve got every variation of the tint Eastwood and I also bought the runners get the red and black pairs for golf !

Good quality sunglasses and delivered on time

Terrible company selling cheap nasty glasses and you have to go through hoops to get a refund. I will never use them again.

Really happy with my Tint Eastwood sunglasses. They look even better in person, feel great quality, and are really comfortable to wear. Excellent value for the price and I'll definitely be buying another pair.

Really happy with these frames. They feel much more premium than the price suggests, the design is spot on, and they're really comfortable to wear. The packaging was a nice touch, delivery was quick, and customer service was helpful when I needed an exchange.
Great value for money overall- I'd definitely buy from them again.

Honestly didn't think I'd find a pair I'd wear more than my Celines but here we are. Ny Dinellis are always on now.

Although the glasses didn’t fit me quite right, I couldn’t be happier with the customer service. They responded incredibly quickly, were genuinely interested in my feedback about why the glasses weren’t suitable, and even recommended two alternative pairs that they thought would be a better fit.

The refund was processed within just a few days, making the whole experience completely hassle-free. It’s rare to come across customer service this good, and it really made all the difference.

I’ll definitely be ordering from them again in the future. Thank you for such a fantastic experience!

Came beautifully packaged, looked properly premium when it landed. The Demi More in clear is my new go-to.

Bought the Catt Damon. They're the nicest pair of sunglasses I've ever had.

Gorgeous frames and delivery was lighning quick.

My wife ordered her third pair of Dinelli's but they didn't really work out for her. The Dinellis support team was amazing. Responding to emails on the weekend and even on Sunday evening facilitating our exchange.

Leila loves her Dinelli's! They're chic and high fashion and not expensive at all.

It's crazy seeing negative reviews here.

Thank you Dinelli Team 😃

Total scam. Purchased a pair of sunglasses in their sale, the glasses are poor quality and don't fit. I emailed to ask how to return them on the day I received the delivery, and they replied saying I can't return them because I bought them in the sale. I would never make any purchase online if I couldn't return the item and I'm fully aware that in most circumstances it is a customers legal right to return something purchased online.

We've sent a few emails back and forth - I explained that they can't set a returns policy like this on online sales because it's literally against the law but they refuse to accept this. They even included a spiteful dig in their most recent email about having the option to make goodwill exceptions but choosing not to in this case due to the nature of the correspondence. What, because I stated that I have rights as a consumer that their policy doesn't override? WOW.

I wish I had seen these reviews before ordering but I stupidly thought that a brand founded by someone I'm a fan of (Sam Thompson) would be legit and felt good about buying from them initially. Sadly that's clearly not the case and I'm now having to pursue this via my bank and Citizens Advice/Trading Standards. I would strongly encourage others to do the same. Don't assume you can trust this brand, there are also comments on their Instagram posts from customers who are being ignored or refused refunds.

The returns process was needlessly drawn out and extremely frustrating. To even start a return, you have to email a general inbox to get it “approved”. I was initially told that because the item was in the sale, it couldn’t be returned. This wasn’t true — the item wasn’t actually in the sale, and in any case it’s not lawful for a retailer to refuse all returns on sale items, regardless of what their small print says.
I was then asked to confirm that all packaging was present and undamaged, including the cellophane around the glasses, which immediately raised alarm bells. Thankfully, I still had everything.

When I returned the item, I made sure to keep proof of postage. Despite the tracking clearly showing the parcel had been delivered, I was told the item hadn’t been received and was asked to provide proof of postage. After sending this, I heard nothing for a few days.

Having read multiple reviews describing similar issues with returns, I eventually warned that I would contact Trading Standards. Only then did I receive an automated email saying the refund had been processed — with no direct response to my email at all.

It’s hard to avoid the conclusion that this company makes the returns process deliberately difficult in order to delay or avoid refunds. Make sure you are absolutely certain before ordering. I’d strongly recommend reading other reviews, as many customers appear to have had the same experience.

I purchased these sunglasses and contacted the company the very same day they arrived to let them know they were too small. Despite this, they flatly refused to offer either an exchange or a refund. Very disappointed with both the product sizing and the lack of customer service. Would not recommend purchasing unless you are 100% certain they will fit, as they clearly do not stand behind their customers.

They have the worst returns policy I’ve ever seen. “Email us to return” and they never respond. The quality of them is lovely but the fact they never respond is so off putting. Be 100% you’re going to keep them before purchasing.

I ordered 2 pairs of sunglasses for my daughter’s birthday, unfortunately she’s 28 not 8 years old, they looked like children’s glasses!
I have emailed Dinelli 7 TIMES now for instruction for me to start the RETURN, every email has been ignored.
ive now had to get my credit card involved.

Unless you are 100% sure you want the sunglasses then avoid at all costs. Mine looked like the pink version of harry potters glasses so asked for a refund. Took many chasers to even get the return address and I still haven’t received confirmation of return despite sending the glasses back weeks ago. No-one is replying to my emails about my refund which is worrying.