Direct Fabrics Reviews 

2.458
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered 2 curtain tracks, but they didn't have the length I ordered. I received an email telling me they had longer tracks and would send those instead at no extra cost. Arrived within a week and di... Toon meer

Beoordeeld met 5 van de 5 sterren

Right from the outset of our dealings with Direct Fabrics, and particularly Alana, we have had nothing but 100% great service. Even through a couple of hiccups (fabric not in stock and a delivery issu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I wanted a double rail and I had a very heavy curtain. Previously I’ve had issues from other companies with poles bending under the weight etc. Direct Fabric gave me great advice, cut to order and t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The real test of a company is when something goes wrong. My rail was incorrectly made for one curtain instead of a pair. Direct Fabrics immediately sent out a replacement which was correct. Five stars... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gordijnleverancier en -maker
  2. ook in
  3. Binnenhuisarchitect
  4. Gordijnwinkel
  5. Jaloezieënwinkel
  6. Stoffenwinkel

Over Direct Fabrics

Geschreven door het bedrijf

Here to work with you personally. A proud British Company.

Suppliers and manufacturers of contract soft furnishings including; flame retardant curtains, blinds, bedding, fabrics and more. Quality UK manufactured made to measure products delivered quickly and sold with a professional and friendly service. 

The very best contract curtains, blinds and fabrics for commercial businesses. Now offering supply and installation nationwide.  Highest quality theatre and stage curtains.  Also now offering a large range of acoustic and sound proof curtains and blinds to help with noise.

Full bespoke range of corded curtain tracks and curtain poles. High quality window treatment hardware to hang your drapes from including made to measure curtain tracks and bay window curtain tracks.

A family business that prides itself on offering the very best customer service and being contacable by phone, email and website chat widget. Here to help with project that are large or small.


Our main products are;

Stage Curtains

Acoustic Sound Proof Curtains

Flame Retardant Curtains

Flame Retardant Bedding

Flame Retardant Curtain Fabrics

Metal Curtain Tracks

Curtain Poles

Direct Fabrics

Geschreven door het bedrijf

Now Offering a superior range of Acoustic and Sound Proof Curtains
The very best sound proof and acoustic curtains all British Made and used to assist with room dividing and reducing outside noise https://www.direct-fabrics.co.uk/curtains/acoustic

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,9

Alle reviews

(2.458)

232 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good customer service

Good customer service and fabrics arrived as ordered.

3 augustus 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review Steph, we really appreciate it!

Product Purchased
https://www.direct-fabrics.co.uk/flame-retardant-blackout-lining-274cm.html

Beoordeeld met 5 van de 5 sterren

Excellent service

I had a problem paying on line……no difficulty in speaking to someone. Order taken and paid over the phone. None of the usual faff you get with companies these days.
Order delivered on the next working day. Excellent service.

3 augustus 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your kind review! :)

Product Purchased
https://www.direct-fabrics.co.uk/drapewell-flame-retardant-blackout-lining.html

Beoordeeld met 5 van de 5 sterren

Very efficient service

Very efficient service - great communication throughout

28 juli 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review Andrea :)

Product Purchased
https://www.direct-fabrics.co.uk/mimas-fr-curtains.html

Beoordeeld met 5 van de 5 sterren

Repeat customer

I've used Direct Fabrics a few times now for work to replace non fire compliant nets and curtains. They provide a good range of different options. The quality of the nets and curtains is high and I've been impressed with the products I received.

6 augustus 2026
Review zonder uitnodiging
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review! :)

Product Purchased
https://www.direct-fabrics.co.uk/flame-retardant-slub-voile-curtains.html

Beoordeeld met 5 van de 5 sterren

Designer pole curtain track - Aug 2026

Purchased a metal curtain track for heavy-weight curtains (>50kgs).
Jane gave very prompt regarding delivery issues and manufacturing queries.
Surprisingly the rail system did not come with any installation instructions (which would help confirm the recommended method of work), but again Jane speedily forwarded the details required and saved any fuss.
Rail looks good, curtains finally "back on track!"

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Direct Fabrics

Thank you for your great feedback. We're delighted you're pleased with the rail and that Jane was able to assist with your queries and installation information. 😊

Beoordeeld met 5 van de 5 sterren

Would highly recommend this company

Would highly recommend this company. Their products are great and customer care even better!

4 augustus 2026
Review zonder uitnodiging
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review Jane! :)

Product Purchased
https://www.direct-fabrics.co.uk/curtain-hooks-for-curtains.html

Beoordeeld met 5 van de 5 sterren

Effortless from start to finish

The wide choice of heavy duty rails helped with getting just what we needed for our very large curtain at the local village hall. Once ordered they arrived very quickly and the quality is exceptional. The curtains move beautifully.

10 juli 2026
Review zonder uitnodiging
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review Samantha :)

Product Purchased
https://www.direct-fabrics.co.uk/heavy-duty-curtain-track-hand-roller-runner.html

Beoordeeld met 1 van de 5 sterren

I haven't even received my order yet

I haven't even received my order yet, very concerning as this was a large order of high value

30 juli 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Hi Leanne,
I can see you've been in contact with the team today, and we've confirmed that your order was dispatched and was due for delivery on Friday via DX. Unfortunately, DX has delayed the delivery, which is understandably frustrating.
We completely appreciate your concern, especially with a larger order. However, I don't believe it's fair to question our reliability based on a courier delay. We've kept you updated throughout, provided the tracking information, monitored the shipment, and responded promptly to your emails.
We hold plenty of black wool in stock, so in the unlikely event that DX has lost the parcel, we'll send a replacement immediately. We won't leave you without your order.
We'll be contacting DX again on Monday to get this resolved as quickly as possible. In the meantime, you're also welcome to contact DX directly to see if they can arrange delivery or provide any further information.
We're a well-established business with thousands of satisfied customers, and while courier delays are thankfully rare, they can occasionally happen. What matters is how we deal with them, and we'll continue working with you until this is fully resolved.
Once everything has been sorted, we'd really appreciate it if you would consider updating your review to reflect the service we've provided in resolving the issue.

Beoordeeld met 5 van de 5 sterren

Speedy delivery

Speedy delivery, great quality product. Thank you

15 juli 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review!

Product Purchased
https://www.direct-fabrics.co.uk/28mm-idc-support-antique-brass.html

Beoordeeld met 5 van de 5 sterren

Good product ,a swish curtsin rail…

Good product ,a swish curtsin rail cabable of backward bend (that not many can)
And a careless error by myself re fittings
Ordered online late at night was rectified and confirmed very promptly next morning .
Good product and good service .
Denis

24 juli 2026
Review zonder uitnodiging
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your kind review Denis :)

Product Purchased
https://www.direct-fabrics.co.uk/fineline-curtain-track-white.html

Beoordeeld met 5 van de 5 sterren

A good quality cassette blind

A good quality cassette blind, delivered very swiftly, successful DIY assembly and fitting, very happy with the result.

17 juli 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review Christopher! :)

Product Purchased
https://www.direct-fabrics.co.uk/utopia-flame-retardant-blackout-cassette-roller-blinds.html

Beoordeeld met 5 van de 5 sterren

Helpful ordering process

Helpful ordering process. Track arrived promptly as is good quality and as I expected. Fits perfectly.
A few more pictures and dimensions on the website would be helpful as this is such a niche track. Overall I would recommend this company and product.

9 juli 2026
Review zonder uitnodiging
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review! We're glad you're happy with the quality and delivery. We also appreciate your suggestion about adding more photos and dimensions and will take it on board. 😊

Product Purchased
https://www.direct-fabrics.co.uk/black-white-discreet-curtain-track.html

Beoordeeld met 5 van de 5 sterren

Once again my order was fulfilled in an…

Once again my order was fulfilled in an efficient and timely fashion. One query was sorted out by email without delay and my order was delivered well packaged and undamaged. Thank you

14 juli 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for placing another order with us and for your kind review! :)

Product Purchased
https://www.direct-fabrics.co.uk/made-to-measure-roman-blind-kit.html

Beoordeeld met 5 van de 5 sterren

Good

Very good communication and delivery

17 juli 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your review!

Product Purchased
https://www.direct-fabrics.co.uk/flame-retardant-cotton-sateen-lining.html

Beoordeeld met 5 van de 5 sterren

Delighted with the fabric…

Easy to access and navigate the website. Delighted with 2800mm width of fabric and the softness and sheen of the blackout curtailing. Easy to work with. Hangs well.
Prompt delivery and great communication. Thank you

8 juli 2026
Review zonder uitnodiging
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you for your kind review Sue! :)

Product Purchased
https://www.direct-fabrics.co.uk/paje-curtain-fabric.html

Beoordeeld met 5 van de 5 sterren

Absolutely Incredible!

The reviews are what lead us to Direct Fabrics and they absolutely lived up to our expectations. From the get go Connie made the utmost effort to understand what we were looking for and provided so much knowledge to help with our decision.
The window we were buying for is abnormally large for a domestic request at 4 metres wide, but Connie assured us throughout the process and made sure we were installing a track that could support the weight of the curtains. At no point did we feel like we were being rushed or pressured into something, just always there to answer any remaining questions we may have had, and Connie worked with us on fulfilling an additional request we had for the curtains' construction with no issues. We asked for a few more colour samples after deciding on the texture of fabric we liked, and this was no problem with the team. Connie even independently looked into an additional third party product we had mentioned being interested in getting further down the line, and gave her suggestions on what we'd likely need to consider based on this. When the curtains turned up (absolutely on schedule as advised), they were well packaged and they're stunning quality. Everything is as we wanted, and the workmanship is incredible. They hang beautifully and are the perfect fullness for our window so we had no worry of light gaps and things not meeting well in the middle (we went with ceiling mounted wave curtains). We also got a pair of matching cushion covers to tie the room together nicely, and they're made beautifully too.
We rave about our curtains to anyone who will listen, from both a quality and customer service perspective, and will absolutely be returning when we work through the rest of our renovation.
Thank you Connie and Team!

9 april 2026
Logo Direct Fabrics

Antwoord van Direct Fabrics

Thank you so much for your lovely review. We’re delighted to hear that Connie and the team helped make your experience smooth and enjoyable! We truly appreciate your kind words and we look forward to helping you again in the future.

Thank you for choosing Direct Fabrics!

Kind Regards, Direct Fabrics Team

Products Purchased
https://www.direct-fabrics.co.uk/riddle-flame-retardant-curtains.html

https://www.direct-fabrics.co.uk/contract-curtain-track-heavy-duty.html

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