Direct Vacuums Reviews 

I have not received my order. Hoping i will get my refund if someone replies to my emails.

Reconditioned... I'd say brand new without a box. Brilliant price. Awesome service super fast dispatch.

Item still not received. No answer from all my emails. Shocking customer service

I love what I bought. Works perfectly

Amazing price and VAX platinum smart wash was like new! This is our 3rd purchase from Direct Vacuums and will definitely be back again. Fast delivery as well.

What an absolute joke of a company!

I placed an order over a week ago, and I’m still waiting for my hoover to arrive. The tracking information hasn’t updated, and I’ve been left completely in the dark as to where my order actually is.

After chasing them, I was told they would dispatch a replacement. Surprise, surprise — still no dispatch confirmation, no tracking number and, most importantly, NO HOOVER!

How difficult can it be to take a customer’s money and actually deliver the product they’ve paid for?

The lack of communication, organisation and customer service is absolutely disgraceful. Plenty of promises but absolutely no action.

Direct Vacuums seem perfectly capable of taking orders but completely incapable of fulfilling them!

I certainly won’t be ordering from this company again, and I’d strongly advise others to think twice before spending their hard-earned money here.

AVOID! A complete shambles from start to finish!

Dishwasher had dents which would be ok as it was c grade, but the door was faulty and should have been checked

Excellent prompt service

Great company to deal with, had a great choice & delivery was excellent

Very quick delivery of genuine parts at a fair price.

NUMATIC HENRY £40.00 cheaper than anywhere else, ordered on Friday it came saturday, free delivery and bestest thing bag inside was already set up; just perfect and its powerful all cat hairs gone!! Thank you.

Very good vacuum, perfect condition thenprice very reasonable

Vacuum arrived fast and works perfectly. Great price.

I was nervous abojt ordering from a site that I hadn't heard of bfore, bit I looked at Trust Pilot and gave t a shot. Vacume was like new, everything packaged great, in full working order, and I saved quite a bit of money. Very very happy with the purchase and dlivery time. 10/10, great service

Fast delivery. Henry Hoover xtra . Half the price

The battery was delivered free and quickly. It works fine at the moment but I was surprised (for what is stated to be a genuine Vax product) that it comes with only a 30 day warranty. Vax offer a 3 year warranty on their batteries, albeit at twice the price!

Really good service. My first item was faulty but was quickly replaced after speaking to customer services who were very helpful. Fast delivery too. Will use them again.

I have purchased a few item and been very impressed with all element of delivery, item and custome service.

A grade items and if there any issues will help in anyway possible, including upgrading item if unable to replace with warranty.

Would highly recomend.

It never got delivered, DPD are going to return it to you damaged, I have told you this and requested another one be dispatched asap but, you have ignored me

Very fast delivery, great communication and item as described, very pleased with my purchase 😀