Needed some spare heads for my washing up scrubbing brush. Dishmatic appeared to be the only source so I ordered direct from them a little worried I’ll admit as the price was almost too good to be tru... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Originally purchased the brush in a local supermarket, however, the supermarkets don’t seem to stock any spare brush heads, just the sponges. I was having to replace the whole brush and handle each ti... Toon meer
Very unhappy, would give no stars if I could. Ordered the Dishmatic I-Stand, which was supposed to have flow control and be Leakproof. Arrived fairly quickly and I filled with washing up liquid. I sto... Toon meer
Transaction was straight forward. Have used the washing up brushes before, and would not be without them. Being eighty nine years of age, I have some experience on the subject. Have introduced ou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dishmatic was launched in 1985 by EasyDo Products, which was founded in 1968 by the Neumann family. For over 35 years we have been designing, manufacturing, and selling household cleaning tools. Dishmatic was the first fillable and refillable washing up tool which has grown to become a kitchen essential and ‘dish friend’ of choice for millions of households worldwide. We are proud to support UK manufacturing, continuing to manufacture and assemble products at our UK factory in Wellingborough, Northamptonshire.
Contactgegevens
Verenigd Koninkrijk
- dishmatic.com
4,1
Goed
205 reviews
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Antwoord van dishmatic.com
Hi Hazel,
thanks for getting in touch. We are sorry to hear about the delay with your order.
We have looked into our system and we can see that the order was placed by yourself on the 17th January and fulfilled from us on the 20th January. We understand this is a huge inconvenient for you, but the delay is not due to us, but to the delivery service.
If you wish to discuss this further, please contact our customer support and we will be happy to give you more info about it.
All the best
Dishmatic Team
Using less plastic to keep the dishes clean!
Seems impossible to find Dishmatic replacement brushheads in supermarkets these days, without having to buy a whole new brush too, so great to be able to order them so easily online, and they arrived quickly in the post. Only issue is the bristles are not nearly as sturdy as Ecoforce replacement brushes were (company appears to no longer be trading), so they do not last as long as we are used to, which ultimately means more plastic in the bin...
20 januari 2025
Helpful staff
Unfortunately they do not make the same quality product anymore and I ended up buying the next best thing. My mistake.
20 januari 2025
New ones do not seal properly, leak everywhere
Used one of these for years but I recently bought sone new ones with the brush attachment. The new ones have changed the handle design with a screw on part to allow filling. All of the ones I purchased now leak at the refill point. The part that screws and unscrews does not seal properly even if screwed on fully. Not fit for purpose, washing up liquid leaks everywhere from top of handle.
2 februari 2025
Review zonder uitnodiging
Antwoord van dishmatic.com
Hi Martin,
really sorry to hear about your problem with the handle.
Can you please contact Thank you for bringing this to our attention and please accept our apologies for the inconvenient. We take all feedback and complaints seriously and will investigate this with the internal team. Would you please send some images of the leaky items to customersupport@libmanuk.com
We are looking forward to hearing from you soon.
Dishmatic Team
Refills don't fit!
I bought some refills for my dishmatic washing up brush, but the refills keep falling off the handle. It doesn't clip onto the rear of the handle so when you're washing up the sponge bit just slips off every time. Really annoying. On the packaging it says these refills fit ALL DISH MATIC BRUSHES. It's quite obvious they don't.
Update: having reached out to me and supplied me with a replacement brush and pads, I give credit where due. Thanks
31 januari 2025
Review zonder uitnodiging
Antwoord van dishmatic.com
Dear customer,
we are incredibly sorry to hear about your problem with the refills. We are quite surprised about the issue you describe, since all original Dishmatic sponge refills are manufactured to fit the Dishmatic handles perfectly.
Would you be so kind to send us some images of both the handle and the refill heads to customersupport@libmanuk.com please?
Many thanks in advance and apologies once again for the inconvenient.
Dishmatic Team
Been using dishmatic sponges for years…
Been using dishmatic sponges for years now, More recently we believe there no longer a good product to buy, after a few times off using it the sponge it peels off and no longer usable, these items have also got expensive, therefor don’t believe we will be using the product in the near future
28 januari 2025
Review zonder uitnodiging
Antwoord van dishmatic.com
Hi Eamon,
we are sorry to hear you have had problems with you refill head.
Can you please send us an email to customersupport@libmanuk.com including some images of the defective product.
We are looking forward to hearing from you soon.
Thanks
Dishmatic Team
Antwoord van dishmatic.com
Thank you so much Sally for your fantastic review!
If you need anything in the future please don't hesitate to get in touch.
All the best
Dishmatic Team
Order arrived swiftly
Order arrived swiftly, perfectly packed and no excessive packing used.
15 januari 2025
Antwoord van dishmatic.com
Thank you Lisa for choosing Dishmatic and for sharing your experience with us!
We are always happy to help :)
Kind Regards
Dishmatic Team
Antwoord van dishmatic.com
Thank you Karen for taking the time to write us a review!
We really appreciate it.
All the best from us at Dishmatic!
Antwoord van dishmatic.com
Hi William,
thank you so much for your sharing your experience with Dishmatic!
We are very happy to hear you are happy with your order and products. If you need anything in the future please let us know!
All the best
Dishmatic Team
Sponge head comes away from plastic attachment
As others have said, I've used Dishmatic for years and they have been great but have found for the last 6 months or so the sponge head comes away from the plastic attachment very quickly (way before the sponge has had full use). I thought it may have been a bad batch but unfortunately it continues to happen and I suspect it is due to a change in glue. I have even tried being more gentle when washing up but it still happens. I think I will need to try changing brands.
21 januari 2025
Review zonder uitnodiging
Antwoord van dishmatic.com
Hi Michael,
Thank you for sharing your experience about our product.
We are sorry to hear you had issues with your refill heads, as we understand how frustrating this must be.
Would you be so kind to contact our customer service at customersupport@libmanuk.com
We are looking forward to hearing from you.
Kind Regards
Dishmatic Team
Great seller
Questions answered with half an hour, great next day delivery. Part spot on.
15 januari 2025
Antwoord van dishmatic.com
Hi Ian,
thank you for your positive feedback and your kind words.
If you need anything else in the future , please don't hesitate to get in touch.
Kind Regards
Dishmatic Team
Antwoord van dishmatic.com
Thank you Alex for taking the time to write a review about your experience with us!
Have a great day
Dishmatic Team
What has happened to your refills
What has happened to your refills! I have bought them for years but the last two lots have just fallen apart! The sponge just rips away from the plastic grip, they have lasted less than a week!! Please sort it out Dishmatic or unfortunately I will have to switch to another brand.
UPDATE: The Support Team from Dishmatic got in touch with me after seeing my review which I was very impressed with! They apologised for the faulty brush heads and have also sent me some replacements. I haven’t used them as yet but thought they deserved a star upgrade just for the service.
8 januari 2025
Review zonder uitnodiging
Antwoord van dishmatic.com
Hi Lynn,
we are really sorry to hear you had issues with your refill.
Would you please contact our customer service at customersupport@libmanuk.com
We are looking forward to hearing from you soon.
Kind Regards
Dishmatic Team
Sponge falls apart
They used to be great but lately the sponge comes apart from the plastic clip on part everytime! It’s so annoying! They don’t last like they used to , therefore a waste of money so I don’t bother buying them anymore
2 januari 2025
Review zonder uitnodiging
Antwoord van dishmatic.com
Hi Kayleigh,
Thank you for bringing this to our attention and please accept our apologies for the inconvenient. We take all feedback seriously and we would like to hear from you directly.
Can you please contact us at customersupport@libmanuk.com
Apologies once again and best regards
Dishmatic Team
MY ORDER HASN’T ARRIVED
MY ORDER HASN’T ARRIVED! NOW TRYING TO FIND A CONTACT NUMBER TO INVESTIGATE- VERY DISAPPOINTING!
17 december 2024
Antwoord van dishmatic.com
Hi Kelvin,
Happy New Year! Thank you for reaching out, we’re really sorry to hear about the delay with your order.
We completely understand how frustrating it can be, especially around the busy Christmas period. Your order has left our facilities on the 17th December, however Royal Mail is often handling a higher volume of parcels at this time of year, which can occasionally result in delays beyond our control.
If your parcel hasn't arrived yet, we recommend checking with your local Royal Mail office or your neighbours in case they’ve been holding onto it for safekeeping.
Thank you for your patience and understanding during this busy period. We truly appreciate your support.
All the best
Dishmatic Team
Wash magic
These products are fantastic they make washing up so easy, they are well made. I love them and would not be with out them.
6 december 2024
Antwoord van dishmatic.com
Thank you so much Angela for your lovely feedback and review of our products!
This is exactly what Dishmatic products are for : make washing up easy!
Thanks for choosing us and all the best for the New Year ahead!
Dishmatic Team
Delivery was great but
Delivery was great the website has abit not available and I was sad I couldn't get it but I got alot so I am happy over all
11 december 2024
Antwoord van dishmatic.com
Dear Stephanie,
thanks for reaching out!
Apologies for the inconvenient, hopefully you will be able to find all you need on our web store now!
Best Regards
Dishmatic Team
Poor quality washing up brush replacement head
The replacement head for my washing up brush is very poor quality; it looked tatty after the very first time it was used, and after a couple of weeks all the bristles are weak and misshapen. I am so disappointed, as the original head lasted for about two years before it looked tired. I thought this washing up brush was such a good idea, but only if the quality is better than this replacement head.
13 december 2024
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