Divertimenti Reviews 

High quality ceramics with a vibrant design, featuring lemons. Good customer service too. Will order again!

nicely currated, lovely food and interesting products!

Staff very helpful and helped me modify my order.

a most enjoyable .. a wonderful welcome -in beautiful and stylish suroundings ... delicious food and fascinating to watch the preparation

Great product
Speedy delivery let down by Parcelforce
Well packaged

The product was as described and a good quality.
I had responded to the offer of a £12 tea towel with the purchase but it never materialised.

Divertimenti are my favourite online and bricks and morter cook shop. I am a repeat customer because they stock high quality cookware at generally attractive prices and ship quickly and efficiently. Supporting an independent business is a bonus.

Livraison dans les délais. Merci.

Friendly, expert help and advice. Everything you need for your kitchen, and excellent cookery classes.

Products.
Delivery.
Customer service.

Clear order and tracking process. Shame about the price!

Great teachers and learned many useful things

The ceramics were carefully packaged to avoid possible breakages. The tracking information was very useful. The mugs were delightful. Very pleased with the overall experience.

Goods as described, lovely. Delivered quickly and packaged well. I would recommend this company.

Excellent website.
Easy order
Prompt delivery

⭐ 1/5 — Beautiful products, but refused responsibility when their own packing failed

I purchased five Bordallo Pinheiro pieces from the Brompton store, telling the salesperson clearly they were going to Singapore. The salesperson assured me they would be packed to the same standard as their export shipments. On that assurance, I proceeded.

Three boxes were packed by Divertimenti. In two boxes, every item was individually wrapped in brown paper — those arrived in Singapore in perfect condition. In the third box, the items were NOT individually wrapped the same way. Every single item in that box arrived broken. I have video of all three boxes.

All three boxes travelled together on the same Singapore Airlines flight under the airline's special fragile-handling procedures — identical carriage, identical handling. Two packing methods, two outcomes. The conclusion draws itself.

Before anyone from the store replies, let me address what they told me in writing when I raised this:

• "The box was packed to our established standard." Then why were the other two boxes packed differently — with individual wrapping — and why did only the box without it fail? Their own reply admitted the internal packing "differed in presentation."

• "You declined our insured DHL delivery." I purchased in reliance on their salesperson's assurance of export-standard packing. Choosing my own carriage does not excuse packing one box to a lower standard than the other two.

• "The courier must have damaged it." The same carriage delivered two properly wrapped boxes without a scratch. And they later suggested the items were simply repacked using the packaging that brought them from Portugal — which is not the export-standard packing that was promised.

• "Prove the chips existed before packing." Two items arrived chipped beneath wrapping that was intact. Divertimenti packed them and was the last to see them unwrapped.

What troubles me most: other reviewers here and on Trustpilot describe broken-on-arrival items being promptly replaced. When I presented video evidence of a packing inconsistency, I was refused outright and told the matter was "final."

Lovely shop, lovely products. But if anything goes wrong after you pay, my experience is that you are on your own — even when the evidence points to their own packing. Buy in person, inspect everything, and do not rely on verbal assurances.

A great welcome.
A fun, relaxed and interesting evening with delicious food to try out.

Brilliant service excellent choices
Helpful responsive personalised service

Order / product