After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Toon meer
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Lees wat reviewers zeggen
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Toon meer
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Toon meer
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Verenigd Koninkrijk
- 0345 3030336
4,4
Uitstekend
355 reviews
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Excellent communication and on time…
Excellent communication and on time collection and delivery with a great quality repair.
10 september 2024
Antwoord van DLG Auto Services - Barnsley
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our efforts met your expectations. Thank you for choosing us.
Can highly recommend
Friendly, polite and courteous staff. Kept me informed and updated as to progress. Car returned on date promised. Excellent standard of work. Would highly recommend.
3 september 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your kind words and positive review. We are delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are pleased that you found our staff to be friendly, polite, and helpful.
Antwoord van DLG Auto Services - Barnsley
Thank you for your kind words. We're delighted to hear you were happy with our service and drivers. We strive to provide the best possible experience for our customers.
Thanks to everyone at DLGAS Barnsley
There was some initial confusion about when our car would be collected from Mount Pleasant Recovery Services in Sheffield. I thought it would be the day after MPRS collected our car, but it was, in fact, three days later - and only then after I'd made repeated phone calls to DLGAS in Barnsley asking where the car was, as it wasn't showing up as having been collected on the online portal (dlrepairstatus.co.uk). I did find all of that very stressful, given I'd never had anything happen to the car before and was distressed that a bus had damaged it so badly. Once it had been collected, though (and many thanks to Nicola at DLGS in Barnsley for organising that and ringing me back to reassure me), everything went very smoothly. Other people had cast doubt on the car being returned within the 2-3 weeks I'd been told to expect. Some said the repair work was more likely to take a couple of months. In fact, it was ready for return just nine days after collection. Russ at the garage twice rang me to explain what needed to be done, and then what had been done, in terms of repair. John and Amy, who returned the car to my home, were also extremely helpful and explanatory. So - putting to one side that initial confusion - I'd like to thank everyone concerned for doing an excellent job.
3 september 2024
Antwoord van DLG Auto Services - Barnsley
We understand that the initial confusion regarding the car collection caused you stress, especially given the circumstances surrounding the damage. We appreciate your patience and understanding during that time. We strive to provide clear and timely communication throughout the repair process, and we are sorry if our initial communication fell short of your expectations.
We are pleased to hear that Nicola at our Barnsley branch was able to assist you and provide reassurance. We are also grateful for your positive feedback regarding the professionalism and communication of Russ, John, and Amy. Their dedication to customer service is a testament to our commitment to providing a positive experience. We are glad that the repair process went smoothly once the car was collected and that it was returned to you within a shorter timeframe than initially anticipated.
Great service and great work
The company contacted me quickly to arrange collection of my car, and it was taken on the agreed date. I was kept informed via text, r.e. what post-inspection repairs would need doing, and workshop progress after that, and the repairs were completed much faster than I had expected. There was also a friendly voice on the end of the phone when I had a query. The drivers who collected and returned the vehicle were both very personable.
14 augustus 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your kind words and positive review. We are delighted to hear that you had a smooth and positive experience with our services. We strive to provide excellent communication and timely service, and we are pleased that our team met your expectations. We appreciate your feedback and are glad that you found our drivers to be personable.
Everything went smoothly
Everything went smoothly from pick up to return, maybe more regular updates would help as I had to chase up hire car arrangements. Staff were friendly and professional.
29 augustus 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your feedback. We're pleased to hear that your experience was smooth overall and that our staff were friendly and professional. We appreciate your suggestion about more regular updates and will take it into consideration.
Made everything easy from start to…
Made everything easy from start to finish. Quality of work was excellent. Pick up and delivery was good and on time.
25 juli 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your kind words! We're thrilled to hear you found our service easy to use and that you were pleased with the quality of our work. We appreciate your feedback and are glad you were happy with the pick-up and delivery.
I am very happy with the repairs and…
I am very happy with the repairs and the time it took
20 augustus 2024
Antwoord van DLG Auto Services - Barnsley
Thanks so much for your kind review, we’re pleased to hear you had a great experience with our team.
Flawless service.
From start to finish, totally happy with the service and also the work carried out.
14 augustus 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your kind words. We're delighted to hear you were happy with our service and the work we completed. We strive to provide excellent service and are glad you had a positive experience.
Doesn't even deserve a 1 star ruined my…
Doesn't even deserve a 1 star ruined my perfectly fine car and think it's okay and it's a joke they don't care they just break your car and give it back with 100 problems, stay clear from these men who do botch jobs on peoples car with no remorse at all 0 starsss!!!! Let me not forget to mention they write they own reviews that's why they have 4 stars! The guy was soooo rude on the phone also telling me "whatever"
1 juni 2024
Review zonder uitnodiging
Antwoord van DLG Auto Services - Barnsley
We understand your frustration and apologize for the experience you had. Please contact the site directly with more information if you haven't already so that they can investigate this for you.
Excellent service from start to finish
14 augustus 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your kind words. We're thrilled to hear that you had a positive experience from beginning to end.
My car was collected & the positive experience courtesy car…
My car was collected & the courtesy car left all within the stated time frame,I was kept updated & the repair was dealt with in a timely manner, very pleased with the whole process , thank you all
6 augustus 2024
Antwoord van DLG Auto Services - Barnsley
We're delighted to hear you had a positive experience with our service. We appreciate your kind words about our team and the timely manner in which your repair was handled. We strive to provide our customers with the best possible service and we're glad that we were able to meet your expectations.
Everything was as advised from pick up…
Everything was as advised from pick up of car with drop off of hire vehicle, to repairs of vehicle to drop off once finished.
6 augustus 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for your positive feedback. We are thrilled to hear that you had a smooth and positive experience with our services. We appreciate your kind words and are committed to providing excellent service to all our customers.
Quality and speed of work excellent…
Quality and speed of work excellent would have been 5 star but the office messed up communication on return of the car, but only delayed by 1 day so not end of the world and staff all really pleasant and helpful
30 juli 2024
Antwoord van DLG Auto Services - Barnsley
We appreciate your kind words about the quality and speed of our work. We're sorry to hear about the communication issue regarding your car's return. We strive for seamless communication and will address this internally to improve our processes. We're glad you found our staff pleasant and helpful.
Friendly and helpful staff
Friendly and helpful staff, made what could've been a stressful situation, very easy.
30 juli 2024
Antwoord van DLG Auto Services - Barnsley
We appreciate your kind words about our staff. We strive to provide a positive experience for all our customers, and we're glad to hear that our team was able to make your experience a positive one.
No call-back regarding the paint that…
No call-back regarding the paint that had been pressure washed of my roof rails. The seal on front door was flapping about, ended up supergluing it myself. When calling the Barnsley number there was no pickup and the message said the inbox was full then ended the call. The persons that resprayed the doors and front wing did a great job.
8 mei 2024
Antwoord van DLG Auto Services - Barnsley
We appreciate you taking the time to share your feedback. We understand your frustration with the lack of communication regarding the paint on your roof rails and the issue with your front door seal. We strive to provide excellent customer service and will look into this for you.
Great service from start to finish
Great service from start to finish. Was informed about everything that was happening.
16 juli 2024
Antwoord van DLG Auto Services - Barnsley
We're thrilled to hear you had a positive experience. We appreciate you taking the time to share your feedback.
Total Quality failure
The car was rejected three times due to the quality of the repairs. The insurers assessor then visited a further two times and pointed out issues with the repairs. A total lack of quality control.
16 juli 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct
Great customer service
Friendly team from drivers to customer service..thank you for the smooth transaction!
16 juli 2024
Antwoord van DLG Auto Services - Barnsley
We appreciate your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you found our transaction smooth.
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