After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Toon meer
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Lees wat reviewers zeggen
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Toon meer
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Toon meer
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Verenigd Koninkrijk
- 0345 3030336
4,4
Uitstekend
355 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What a wonderful rescue service
What a wonderful rescue service, everything about the rescue was excellent in every way
23 december 2024
Fantastic service
Fantastic service, from the man who picked the car up, advisors on the phone, job completed and dropped off. Top job!
10 december 2024
DLG did a very good job of repairing…
DLG did a very good job of repairing the damage to my rear bumper.
26 november 2024
Excellent
Fixed our car after a accident, took longer than expected waiting for parts, kept me updated with progress, car was perfect when returned
26 november 2024
Excellent Service
Very courteous, knowledgeable and professional. A very easy process and glad to have my car back looking as it should!
19 november 2024
I was kept informed at every step of…
I was kept informed at every step of the repair process from DLG Auto’s, when they received the car, when they had examined the damage, when they started the repair & when the repair was completed. The repair was excellent.
19 november 2024
Well done Barnsley! I was very satisfied with your services. Everyone was friendly and helpful and I was kept informed about how things were progressing. Thank you.
Everything made my experience a good one and as stress free as possible. Everyone was friendly and helpful and I was kept informed about how things were progressing . Thank you.
30 oktober 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Communication
The work took a month to repair, due to parts and some difficulties that the repairers encountered, which constantly appeared to be waiting for parts!
The most frustrating part was the communication, or lack of. What is the point of having a repair status website, if they don't use it. I found myself calling constantly to get updates which just added to the long wait. Really disappointed at this aspect of your customer service.
30 oktober 2024
Antwoord van DLG Auto Services - Barnsley
We understand your frustration with the extended repair time and the communication challenges you experienced. We strive to provide clear and timely updates throughout the repair process. We appreciate your feedback and will use it to improve our communication practices.
Good communication and turnaround but poor colour match
Good communication and turnaround time but didn't deliver on time and wanted to deliver at 6pm, well after dark. I'm glad I refused to allow that and got it the next day in daylight as the colour match of the repair was nothing like a match. I have had the car back an hour and will be taking it back to show them this afternoon.
12 november 2024
Review zonder uitnodiging
Antwoord van DLG Auto Services - Barnsley
We understand your frustration with the delivery time and color match. We appreciate your feedback and will use it to improve our services. We're glad you were able to get the repair done in daylight and we look forward to hearing more about your experience this afternoon.
I was kept informed at every stage of…
I was kept informed at every stage of the repair process. Work that was required, timescale of repair etc. The finished job is excellent, no complaints at all. Would highly recommend.
4 november 2024
Review zonder uitnodiging
They picked my car up when they said…
They picked my car up when they said they would they kept me informed about the repair process and brought the car back when they said they would so no complaints from me a very professional service.
8 oktober 2024
Speedy response
Speedy response. Kept well informed during each stage . Friendly and helpful service.
8 oktober 2024
Fast and efficient
24 september 2024
Antwoord van DLG Auto Services - Barnsley
Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.
Kept up to date with work being done.
Kept up to date with work being done.
Lovely friendly man who dropped off and picked up car
24 september 2024
Antwoord van DLG Auto Services - Barnsley
We appreciate you taking the time to share your positive experience. We're glad to hear you were kept informed throughout the process and that you found our team member to be friendly and helpful.
Fantastic repair work done to my car
Fantastic repair work done to my car. I recommend DLG to anyone.
17 september 2024
Antwoord van DLG Auto Services - Barnsley
We are thrilled to hear that you were satisfied with the repair work done to your car. We strive to provide excellent service and appreciate your kind words. We hope to see you again soon.
Honestly the worst experience……
Honestly the worst experience with a body shop in my life, if I good give any advice I’d say stay well clear. Repairs took 3 times longer than stated on first collection car was painted wrong and add still had damaged parts from the accident on the vehicle. So had to leave it there. On second collection I was taking the car no matter what as been nearly 3 months. And on collection the car still has a broken grill from the accident no badge as wasn’t fitted I. Time for collection scratch on brand new bumper. Still painted incorrectly. Insurance company Churchill are aware and it will be returning to different garage. Honestly one of the worst experience in car garages to date.
PLEASE DONT USE
13 september 2024
Review zonder uitnodiging
Antwoord van DLG Auto Services - Barnsley
We understand your frustration and apologize for the negative experience you had with our services. We strive to provide high-quality repairs and customer service, and it's clear we fell short of your expectations. We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.
Antwoord van DLG Auto Services - Barnsley
Thank you for your 5* review
Antwoord van DLG Auto Services - Barnsley
We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and quality of the repair.
All contacts made were efficient and a…
All contacts made were efficient and a nice job was done on the repair. Thank you.
10 september 2024
Antwoord van DLG Auto Services - Barnsley
We're so glad to hear you had a positive experience with our team. We appreciate your kind words and feedback.
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