After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Toon meer
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Toon meer
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Verenigd Koninkrijk
- 0345 3030336
4,4
Uitstekend
355 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid this garage
My car has been with you about 4 weeks through Churchill insurance, you returned that with a few major faults that has not been fixed yet.
3 juni 2025
Antwoord van DLG Auto Services - Barnsley
Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.
DLG was extremely helpful in keeping me…
DLG was extremely helpful in keeping me updated of to date with regards to repairs being carried out on my vehicle
27 mei 2025
All that was supposed to happen did
All that was supposed to happen did, on time and as planned. Good communication. Happy with experience from collection to return.
20 mei 2025
DLG Autos were brilliant from start to…
DLG Autos were brilliant from start to finish, took every bit of stress out of a stressful time, kept us informed, kept to time schedule, delivered a replacement car, when collecting our damaged car, returning ours back and car had been valeted, absolutely brilliant, all staff friendly and professional.
20 mei 2025
Perfect from start to finish
It was perfect from start to finish. I was kept updated every step of the way, and once my car arrived at the garage and had been inspected, I received a call with details of the work needed and an estimated completion date.
The work was completed to a very high standard, and the car was returned to me much sooner than expected. This company treated me with politeness and respect at every step. I cannot fault them and would recommend them.
13 mei 2025
Review zonder uitnodiging
A great quality repair quickly carried…
A great quality repair quickly carried out. The staff were friendly, courteous and efficient.
16 april 2025
Good communication, excellent repair work
Good communication, prompt work on the car. It was a great repair to my car, I couldn't fault the work. Car returned fully cleaned and valeted. Brilliant service.
22 april 2025
Great communication and quick service!
4 maart 2025
Fantastic service even picked up my car…
Fantastic service even picked up my car from my place of work to save me booking a day off delivered it back very quickly kept me informed throughout fantastic service
3 maart 2025
Communication was great as was the…
Communication was great as was the workmanship on the new door, additional fault corrected promptly, great service, thanks Brett!
18 maart 2025
Antwoord van DLG Auto Services - Barnsley
We appreciate your feedback. We're glad you were happy with the new door installation. We understand your concern about the repaired door. We strive for quality in all our work and will look into this matter further.
Out standing service i was kept in…
Out standing service i was kept in touch with what was happening from day 1 staff very helpfull and friendly and a Excellent job was done Recomend 100%
11 maart 2025
Excellent service with good…
Excellent service with good communication from friendly, knowledgeable staff. Quick return of vehicle
11 maart 2025
Did a good job....
25 februari 2025
Stress free process.
The whole process of my car repair from start to finish was dealt with extremely well. The staff handling the telephone calls were very knowledgeable, helpful and polite explaining the process to me, as we're the two drivers who collected and returned my car.
16 december 2024
DLG Barnsley (Wombwell)
I was very please with the friendly and efficient team at the Barnsley DLG branch. they did an excellent repair on my car and returned it in sparkling condition, earlier than expected.
It was however slightly disappointing that they were unable to provide a courtesy car of the same standard as my own and kept me waiting some considerable time in reception for a vehicle to be prepared. Overall a very satisfactory experience.
8 januari 2025
Quick Service
The repair was quicker than first thought and I was kept up to date with what was happening.
22 januari 2025
Professional service
Very quick and efficient service from start to finish.Always polite when dealing with them on the phone. And a top repair to our vehicle.
22 januari 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.