DLG Auto Services - Barnsley Reviews 

Always read the 1,2 and 3 star reviews first!
My experience was fine up until the issue with a headlight DRL was shared with me as the car was on the flatbed waiting to be returned.
I was asked if I would be happy to take the car back with a " minor" issue with the DRL which they assured me could be fixed within an hour on my driveway. As I needed my own vehicle back I agreed. A week.or so later the electronic repair guy arrived and within 30 mins announced that the car would need to return to Barnsley as " the front of the car needs to come off to replace a light module". The car eventually went back on the 8th September under the assurance it would be back in time for its MOT on the 12th. During the week ALL COMMS had to be initiated by myself, and I was yet again assured it would be returned in time for my MOT booking. Long story short it wasn't and so , the following week ( Wednesday) DLG took my car to their " regular " garage which promptly failed the car...I was advised by my phone app it had failed....yet they did not pass on this information to me until I called them on Thursday evening. I asked for a quote from the garage to carry out the required repair work , but by Fiday evening I had heard nothing. Monday I called and was told the work couldn't be done until the next Friday....so I asked the now MOT'less car to be returned and had it done locally by Thursday the 25th. For 2 days I had no transport as they took the loan car back. 15 days to fix a light? Extremely poor communication . A local repair shop would have been a far better option . Churchill insurance. Take note.
EDIT: As expected i got the stock ut and paste resonse from DLG and just to add a cherry on top my renewal from Churchill now states if I prefer to go to a local repair centre in future I will have to pay an ADDITIONAL £250 EXCESS. Looks like I'll be looking for a new insurer then as I'm not going through this circus again. By the way, my car now makes an annoying whistle sound from the front pillar of the repair....left a lovely gap in the panel fit. Thanks

This is the 2nd time in a few months that our insurer has advised to use DLG & they couldn't be more informative from start to finish about every detail they were undertaking in respect of our car repairs.
Loved the new courtesy auto car they
provided.
When it was time for them to pick the
car up & bring ours back, both the man
& woman were really personable, friendly & kind, could have talked to
them all day! The car came back like brand spanking new, it's never looked as good.
If there's a teeny tiny bit of feedback it
would just be that it would have been good if the courtesy cars are brought
filled up as that would have made it
easier to ensure the right amount of fuel was replaced, as when I came to try to guess the right amount back I ended
up paying more, but honestly that was
the only thing.
If Heineken made car repair shops this
would be it...... 😘

Excellent service from pick up to completion, top quality work throughout, highly recommended

Once the work had been passed on to DLG it was brilliant to be able to talk to a real person rather than an AI 'bot'. The people at DLG Wombwell were always willing to listen and polite.....makes such a difference

Highly recommend DLG they repaired my car to a high standard .Very helpful staff,well done to you all

My experience with these guys from the Barnsley branch was not a pleasant one. After I told them and informed in an official way of the issues of my car, they collected my car on Friday and next Monday I got a phone call from a chap called B*****y telling me that my car would be ready soon as only the bumper was to be changed. I tried to explain to him again that that is not so, my car was damaged beyond just the bumper and I have sent them the evidence and extra comments. The chap was clueless, he never even reviewed the evidence judging by the conversation we had back and for. He ended up treating me as a liar and invited me to see the car and talk to them on their site.Conveniently, B*****y was not there to speak to him face to face when I went. At my expense of time and money I went there and showed one of their engineers there was more damage than they were telling me there is. This other chap was a gentleman. They fixed the car according to the extent of the damage apart from one bit. One of my rear shock absorbers started squicking badly after the accident and they did not fix that despite telling them this was not there before just all the other issues they though were not and proved to be that were from the accident. Anyway. I eventutally called them back for the 10th 12th time to tell them the car is still not fixed properly and said they will book me in for another look with one of their garages to determine if this was caused by the accident or not. This never happened and I still live with the annoyed squicky suspension to this. They were unprofessional, time wasters and did not do the job fully. All this at my expense people... I've not gone into any details, that is where the thrill is. But I dont want to waste more time with this company. They don't deserve their good ratings judging by my experience with them.

Very professional and efficient. Kept me updated by phone and I liked the link that gave me a time frame for repairs that did not take long either

Excellent service and super fast turn around.

The company repaired my car and is fine.

Keep you informed how your repair is progressing.

Excellent experience and service. I would definitely recommend.

Fantastic workmanship on my Jaguar F Pace rear bumper repair after accident. First class service along the repair journey.

The service was great. Polite friendly staff who worked round me due to work commitments. Drivers contacted me before pickup and drop off. Fast and efficient repair and even cleaned my car, which i was not expecting. Was kept informed throughout the process.

Excellent speedy service. kept me updated at all times. Booked repair in at a day and time to suit me,
Professional and friendly people.
Excellent work too, I cannot see the join!
Thank you to all the team

Very good from start to finish. They kept me informed on progress all the way.

Clear communication throughout the repair. Work took a bit longer than expected but was advised that was due to delay in parts being delivered.
Car collected and delivered at times stated. Came back cleaner than it went in!

DLG did a beautiful job on my vehicle! The whole experience leaving my vehicle in their capable hands, made everything less stressful!

They did a good job, without any delays.

Kept informed of what was happening courtesy car arrived when stated repair was completed quickly and efficiently

Would highly not recommend
After 3 attempts at repair the car went to a proper main dealership and got sorted 🤷🏻🤷🏻🤷🏻