DLG Auto Services - Birmingham Reviews 

487
TrustScore 4.5 uit 5

4,6

15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autobedrijf/Garage

Geschreven door het bedrijf

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contactgegevens

  • 15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Verenigd Koninkrijk

  • 03453030431

4,6

Uitstekend

TrustScore 4.5 uit 5

487 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(487)

492 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Exceptional standard of work!

The standard of repair is exceptional. The car looks like it has just rolled out of the factory. I cannot recommend DLG enough for any vehicle repair work.

25 februari 2025
Beoordeeld met 5 van de 5 sterren

Fantastic repair centre..

The company picked up my car from My home, kept me informed on a regular basis with updates regarding the progress. Returned my car not only with a repair I could not see but also cleaned my car both inside and out to a pristine condition fantastic company with very professional staff

4 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good repair and kept well informed

From picking up my car, bringing a courtesy car, everything went smoothly. My car came back lovely and clean and well repaired. I was informed of the when my car would be ready and it was brought back a couple of days earlier.

11 februari 2025
Beoordeeld met 5 van de 5 sterren

Very professional and efficient staff…

Very professional and efficient staff who keep you well informed at all times. My car was assessed and repairs/timescale were explained and booked at a time to suit my needs. The site was very secure and well run. The repairs were of a very high standard and my car was returned to my home on a trailer and had been washed and polished. Wonderful service!

13 januari 2025
Beoordeeld met 5 van de 5 sterren

Thank you DLG

My first time using the services of my insurance and their 'preferred garage' for repairs to my car. I have to say it was brilliant from start to finish. From reporting the accident to Churchill, contact with DLG, pick-up, repair, to the return of my car in total was under 2 weeks, I was kept informed all the way through, thank you so much.

13 januari 2025
Beoordeeld met 5 van de 5 sterren

Well impressed.

I was very well imoressed with the work carried out and the time taken to complete it. It was also cleaned in and out.
Many thanks.

28 januari 2025
Beoordeeld met 4 van de 5 sterren

The service was very good

The service was very good. The car was collected and a curtsey car left behind. My car was return repaired. All staff were communicative and engaging. But I do wish you did not use overseas call centres.

22 januari 2025
Beoordeeld met 5 van de 5 sterren

Picked up car

Picked up car, received a phone call prior to pick up. Fixed it within four days and delivered back and again received a phone call prior to drop off. Work excellent

31 december 2024
Beoordeeld met 5 van de 5 sterren

Absolutely brilliant professional…

Absolutely brilliant professional service. Car collected, repaired and returned within 24 hours. It looked like a new car when returned. Thank you so much. Words cannot describe how good people were.

18 december 2024
Beoordeeld met 5 van de 5 sterren

Excellent Accident Repair Service

I recently had dealings with DLG Auto Services through my car insurer, after being in collision with another vehicle.
The repairs where carried out within a couple of days and the qaulity of the workmanship is excellent.

I was kept well informed of progress and everyone I spoke with throughout the process was knowledgable, courteous and professional.
I was really impressed !

10 december 2024
Beoordeeld met 5 van de 5 sterren

Professional company, highly recommend them.

Dlg picked my car up from home,driver said repairs should be completed in 5 working days,I received three phone calls giving me updates on repairs during the time they had the car, repairs were completed within the five days,the car was dropped back to my home, and I was more than happy with the with what they had done, they even valeted the car inside and out...I would highly recommend them.

3 december 2024

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