Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Toon meer
Bedrijf heeft geantwoord
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Toon meer
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Verenigd Koninkrijk
- 03453030443
4,6
Uitstekend
381 reviews
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My car was in your garage over one…
My car was in your garage over one month even it was not serious damage.
31 januari 2024
Antwoord van DLG Auto Services - Bristol
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Overall experience was extremely good
The collection and delivery of my vehicle was very good. I was kept informed about the process of repair. The repair itself was excellent.
31 januari 2024
Smooth, efficient and hugely polite!!
Everything was smoothly, efficiently and politely handled from the outset. Repairs spot on with the car returned in pristine condition. Special mention to the delivery and collection drivers who were so friendly and efficient - a credit to the business. THANK YOU
31 januari 2024
Very efficient pick up and return.
Very efficient pick up and return.
Kept me up to date with repairs.
Repair was completed in tijme.
Car looks like new
31 januari 2024
Claim dealt with,and repair responded…
Claim dealt with,and repairer responded within a day.
Kept informed every step of the way.
Car returned quicker than promised.
Nice friendly people.
26 januari 2024
Superb service start to finish
Superb service start to finish! Everyone was personable and professional. They kept me informed throughout and we're very happy with the completed work. Having an accident isn't ideal, but if you do, you and your car will be well looked after. Special thanks to Amanda and Cheryl who were very helpful in sorting a courtesy car asap and answering my random questions!!
12 januari 2024
Amazing
Had my car taken here to be fixed through my insurance, dispite the few cancellations of collection I am so pleased with how it’s turned out. The customer service is amazing, keeping in touch to let me know how it was coming along. Great experience with the delivery men who were friendly and kind. The car over all looks amazing considering how it went in looking like. But I’m very pleased!
24 januari 2024
Review zonder uitnodiging
Excellent bodywork repair
Very impressed with my recent bodywork repair……I felt very involved and the communication was very good. More importantly, the repair on my Porsche was excellent….. it’s my pride and joy so I’m a bit fussy about it!
17 januari 2024
ace job
on the ball prompt very pleased with the repair washed and valeted never looked better thank you very much to all of you and a happy new year to all
17 januari 2024
From the moment I dropped my damaged…
From the moment I dropped my damaged van into DLG, they kept me up to date with all elements of the repair and even though it was over the Christmas and new year period there were no delays when it was returned. A very professional company from my experience. Thank you.
12 december 2023
Review zonder uitnodiging
Extremely slow repair
It took you 2.5 months to repair my vehicle and was returned without a part (front badge) which was later delivered and fitted at my home.
19 december 2023
Antwoord van DLG Auto Services - Bristol
Thank you for your comments. I understand delays occurred due to the availability of parts from the manufacturer. I appreciate you remain unhappy but regrettably there was nothing further we could do
Poor communication
Car was fixed but. Part of my door handle was missing (a part that wasnt broke in the first place). Have tried to contact them multiple time but get no answer and no reply to my voicemails.
Now my hire car is being picked up and still no response
19 december 2023
Antwoord van DLG Auto Services - Bristol
Sorry to hear about the issues you are having, I will ask the site to call you about this.
I am happy over all.
I am happy over all.
I was away on business for nearly 2 weeks when
my car was repaired. Perhaps, it is norm to take this long for the repair. I am not complaining about that but I prefer to drive my car rather than the replacement car that it would have been appreciated if the repair had completed slightly earlier.
Everyone I came to contact with were nice and polite.
6 december 2023
First rate Repair
Bodywork repair work was top rate but in addition the whole car was returned in immaculate condition inside and out.
Communication during the repair process was good and all staff were helpful and friendly
6 december 2023
Very reliable keeping in contact with…
Very reliable keeping in contact with me,letting me know what was going on.Great service and very professional help with the work what was done.
6 december 2023
Easy process
Easy process picked up the car when specified and returned it completely valeted. Could not see repair
29 november 2023
Very pleased with the service provided…
Very pleased with the service provided from start to finish
21 november 2023
Kept me up to date with the repairs to…
Kept me up to date with the repairs to my vehicle, very happy with the final result great service.
15 november 2023
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