Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Toon meer
Bedrijf heeft geantwoord
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Toon meer
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Verenigd Koninkrijk
- 03453030443
4,6
Uitstekend
381 reviews
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Great thanks
4 maart 2025
My car was in great hands.
My experience with DLG has been amazing. The customer service team where great letting me know how my car was doing calling every 2 to 3 days ,letting me know exactly when my car would be back to me. Car car on return was perfect,fully valeted and looking brand new. I even got a call to make sure I was full happy with work that had been done. Will be recommending to everyone.
4 maart 2025
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Attention to detail and after care.
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. The front RH tyre was completely flat the day after return, however as I cannot evidence that was as a result of the accident I have replaced the front tyres at my cost.
I would have preferred quality over speed with the repair.
25 februari 2025
Antwoord van DLG Auto Services - Bristol
We appreciate you bringing these matters to our attention and apologise for the delay in response and the inconvenience caused by the broken handle and flat tire. We value your feedback and will use it to improve our repair processes and communication.
Absolute 5* service from start to…
Absolute 5* service from start to finish with these guys.
Darwin Insurance useless but the repairs part by DLG was the only painLESS part!
Thanks
26 februari 2025
Review zonder uitnodiging
Fantastic service
Fantastic service. I was kept up to date via telephone on the works on my car. They were polite and lovely to speak with. The curtesy and my own car being picked up and dropped off by a lovely man was Swift and easy. No issues. It did take longer than I expected, but I don’t know how to fix a car so it was fine. My car had been valeted which I also hadn’t expected. Thank you! Will recommend to those I know in Bristol area.
25 februari 2025
Keep your promises
Keep your promises. Possibly up grade your courtesy car. Do the repair to a standard you would expect for yourself and not just to get by. Have pride in your work. My car, apart from the accident damage, was perfect in every way. Not the same now.
11 februari 2025
Antwoord van DLG Auto Services - Bristol
We appreciate you taking the time to share your feedback. We understand your disappointment and want to assure you that we take all customer concerns seriously. We strive to provide the highest quality service and repairs, and we are committed to continuously improving our processes. We will use your feedback to help us learn and grow.
Great job done
4 februari 2025
Prompt and professional service
Prompt and professional service. Quality work completed to my satisfaction. Very easy to deal with and worked around my schedule to collect and return vehicle.
22 januari 2025
Repair was turned around very fast and…
Repair was turned around very fast and appears to be of a very high quality. I was kept fully informed as to the status of the repair, and all the staff I spoke to were very friendly and helpful.
22 januari 2025
From start to finish a wonderful experience
From start to finish a wonderful experience
Beverly and the staff so helpful Given link by the driver
who collected my car so I could check on the repair status of my vehicle Delivered back to me on schedule
absolutely first class repair The company turned a bad
experience into a great experience. Thanks so much
DLG . Back in time for Christmas.Brian Sweet.
20 december 2024
Review zonder uitnodiging
From start to finish excellent- my car…
From start to finish excellent- my car arrived back after one week as good as new
16 december 2024
Review zonder uitnodiging
Very professional company everything…
Very professional company everything ran smooth throughout.
Would recommend to anyone.
31 december 2024
Very efficient
Very efficient. Lovely staff; kept me informed throughout the repair. The repair was completed in 1 week; I was amazed. Vehicle returned to my home on the day and time specified.
I could not fault the company.
Well done team.
13 december 2024
Service was excellent
Service was excellent. I was kept up to date on all that was happening. The repair was quick and efficient. Any enquiries were answered straight away by helpful and friendly staff. The courtesy car was delivered to the door and my car taken away. When the repair was finished my car was returned and the courtesy car taken away. Excellent.
31 december 2024
Efficient
I really liked that they collected my car and brought it back to my home address. They kept me up to date with the progress and were pretty quick with the repairs. The only reason it’s not 5 stars is because it had to go back for some minor tweaks.
18 december 2024
Helpful and efficient team
Really friendly, efficient and helpful staff.
Great repair to car body work.
After much perseverance they managed to get a locking issue sorted too.
Thanks to all at Longwell Green team
28 november 2024
Review zonder uitnodiging
The car was collected from my door and…
The car was collected from my door and a courtesy car left for me. DLG Auto Services staff were courteous and helpful. They kept me appraised of the progress of the repair and returned the car at the agreed date and time.
The repair was beautifully done and guaranteed for five years.
Thoroughly recommended
26 november 2024
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