Picked up the car at appointed time repaired and returned with no fuss and car looks like new, was fully informed at each step of repair.
Locatie
Wijzig locatiePilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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Lees wat reviewers zeggen
We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Toon meer
Bedrijf heeft geantwoord
I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... Toon meer
Bedrijf heeft geantwoord
Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Verenigd Koninkrijk
- 0345 3031671
4,8
Uitstekend
349 reviews
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Easy to use online
Easy to use online. Call back to organise courtesy car and ours to pick up prompt. Kept informed throughout repair and excellent job. Highly recommended.
8 mei 2024
Outstanding customer service and…
Outstanding customer service and excellent repair to my vehicle. Communication was very good throughout the process and a reasonable courtesy car too. Thank you.
23 april 2024
Great service from start to finish
Great service from start to finish. Quick turnaround of my vehicle and high quality work done. Would recommend them.
23 april 2024
Quick and efficient response
Quick and efficient response, regular updates and a brilliant repair
20 maart 2024
First class service from start to…
First class service from start to finish . Very friendly and helpful . Picked up my car left me a curtesy car . Job done on my car 1 week . Excellent job . Would defo recommend these . They have a good set up to cause we visited the garage .
16 april 2024
Informed me of work required and all…
Informed me of work required and all dents repaired. Excellent 100% job!
10 april 2024
Great communication and prompt service
26 maart 2024
Excellent and efficient service from…
Excellent and efficient service from start to finish.
23 februari 2024
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Poor communication and made more stressful.
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from Monday 4th to the Friday 1st. Great or so I thought,Turns out the wing the needed replacing hadn't even arrived with them till Friday 1st and my car was not ready till the following Thursday so missed the Mot. No call or communication from garage to tell me of the delay. Very poor communication.
19 maart 2024
Antwoord van DLG Auto Services - Heywood
We apologise for the inconvenience caused to your vehicle's repair and the missed MOT appointment. We value your feedback and will take immediate steps to improve our communication processes to ensure that our customers are promptly informed of any delays or changes. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Company was faultless..from initial…
Company was faultless..from initial call to booking in and update on my repair,courtesy car was amazing and driver helpful and friendly
Would highly recommend this company to anyone who needs a repair
19 maart 2024
Excellent quality of work done on the…
Excellent quality of work done on the car. Staff friendly and very accomodating.
19 maart 2024
The staff were very helpful
The staff were very helpful. The repair to our car was done quickly. Really pleased with the repair.
19 maart 2024
Absolute nightmare!
Was persuaded to use dlg instead of my normal garage. Absolute nightmare. Ended up coming out with more damage than it went in for! Scratch on my rear bumper, chips in the headlight that has supposedly been repaired, damage to my vinyls, did work that I didn't agree to resetting my ECU and removing one tint instead of none or both, messed up my led spoiler, car covered in dust and not even washed and swirl marks left in the paint job. Shoddy work for the price they have charged and very unprofessional to return a car in this state to a customer. I contacted dlg and they said it's been passed to the workshop controller/ production manager and it went a week with no response/ resolution. How hard is it to ring a customer to apologise and get the car back in to fix the issues? Finally spoke to Nick the production manager and his attitude was appalling. Very rude and unprofessional as well as unhelpful. Had to raise the complaint further to mark turner the site manager who I will say so far has been absolutely brilliant and tried to resolve the issues and if there were more people like him at the garage it would run much better. Never again will I use these
4 maart 2024
Antwoord van DLG Auto Services - Heywood
We apologise for the experience you had with our services. We understand how frustrating and disappointing this must be for you.
We take customer satisfaction very seriously and have strict quality control measures in place to prevent such incidents. We appreciate your patience and are glad that you were able to speak with our site manager, Mark who is diligently working towards resolving the issues.
We value your feedback and will use it to improve our processes and services. Rest assured, we are committed to making things right and will do our utmost to rectify the situation.
Thank you for bringing this to our attention.
Antwoord van DLG Auto Services - Heywood
Hi, I'm sorry that you aren't happy, please contact the site directly if there are any outstanding issues.
Car bodywork repair
Car looks good. Easy to get courtesy car, Internet updates on how much of the work completed and car drop off was nice and simple.
6 maart 2024
Good service
Everything has been great from reporting the accident, the car being taken for repair, the communication with the garage, the hire of the courtesy car and the return of the car. The reason why I haven’t given five stars is I’m still waiting for the chrome trim to be added to the back boot. Thank you
6 maart 2024
The booking in was really quick from…
Update 16.12.24 - still not repaired the alloy or sent the replacement they promised!!!
The booking in was really quick from lodging the claim, communication was ok. However, upon receiving the car back they had not fixed the damage to the alloy.. I spoke to the manager on the day they returned the car and explained that the damage was not there prior to the accident, sent a pic of the wheel before also explained that the car that hit me was a small mazda sports car that was much smaller and the impact was on the front wheel and wing. Nick promised to go back to the insurance and come back to me and I am still awaiting this call and it’s been three weeks!!!!
They also drove the car back to me and had the cheek to put it in race mode!!!
8 maart 2024
Antwoord van DLG Auto Services - Heywood
Thank you for taking the time to share your experience with us. We understand your frustration regarding the unresolved alloy damage to your vehicle. We sincerely apologize for any inconvenience caused and assure you that we are committed to resolving this matter promptly.
We understand the importance of timely communication and regret that you have not yet received an update. Rest assured, we will follow up to ensure that you are contacted promptly with an update on the progress of your case.
We value your satisfaction and appreciate your patience as we work towards a satisfactory resolution. Should you have any further concerns or require any assistance, please do not hesitate to contact us.
Thank you for your understanding and continued support.
Wonderful service from start to finish…
Wonderful service from start to finish always helpful when you phoned them car was immaculate when it came back could nit ask for better service
6 maart 2024
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