DLG Auto Services - Newbury Reviews 

Great customer service, I received from DLG they collected and delivered my car on time and date they promised. The driver handled the car with care. The best part of the service which was great is the online portal which keeps me up to date with the process of my car and also call and text to keep me updated too

You were just great. 😊 I’ve no time now but I was thrilled with customer service and the newly mended car. Thank you so very very much

My vehicle was collected from my home, damage assessed, repaired and returned to ahead of the estimated date. The work was superb and the was cleaned and valeted before return. Communication throughout was excellent.

Brilliant service made the car look brand new again and it was quick, lovely delivery and pick up guy who was kind and always ready to answer questions, lovely staff over the phone

Very fast turnaround and quality workmanship.
Stephen Bevan the collection driver was first class.

Really good service. Friendly and helpful

Everything was slow (1 week+) due to demand and their human errors, but having things eventually sorted is fine. For example, a photo of what the car looked like when I handed in vs. how it looked like when it was returned (missing parts, which they replaced later). However, they had told me the lights were working which they don't and I have asked if they would fix it or adjust the costs due to the error, yet I have received no reply for 4 months since they had taken my car, and I have provided plenty of time for a response.

Updated: I was finally contacted back after the review. The car lights were working upon giving them the vehicle, and they said it must have fused out when we received it as they did no work on the car (claiming it was not their fault). My dad, who also worked as a mechanic, said they may have broke it during assessment (taking apart the car and putting back together) since it doesn't make sense for the lights to no longer work upon return. It could have also been damaged by their transportation because, originally, there were missing parts upon return too (which they replaced later). We're disappointed that they are not compensating or replacing that, as the vehicle is not returned the same way we gave it to them.

The money (write off) issue is related to Darwin insurance and not the garage.

Another update: They made us buy the car back for £400 stating there's no issues and will pass MOT. We took it for MOT and it failed??? So they did Lie about the conditions of the car and taken the money. Now what do we do with it!? We would have never bought a broken car.

Excellent professional service.
From the first call to inform me of a collection time, until the car was delivered. I received regular messages providing me with updates with the progress on the repair to my vehicle. They cleaned my car inside and out. It came back shiny and new. I'm really happy with the service I have received.

Fantastic service from the point of the car being collected by a lovely chap to delivery once all the work was completed.
We were kept up to date with all aspects of the repairs required and expected time scales.
On return delivery the same a very helpful chap who could not have been more helpful

We were kept up to date with what was happening and the relevant timescale of the job.

I had an accident in my car and it was taken to DLG Auto Services. They were brilliant. They made the whole experience much easier. They were always courteous and informative, I could always speak to somebody. I was informed at all times. I would highly recommend.

Excellent professional service,
From the first courtesy call to inform me of a collection time, until the car was delivered, I received regular messages to providing me with updates with the progress on the repair to my vehicle
DLG surpassed my expectations at every stage, collection and delivery driver Steve Bevan is a credit to DGL and as the customer facing member of the team explained every question I asked.
I am Very satisfied with the service I have received.

Quick and professional service. There was communication all throughout the service procedures. The vehicle was collected, repaired and returned in good time. Very good service.

I thought the whole process was excellent. Staff were helpful. I received helpful updates of progress with the repair. And, most importantly, DLG did a brilliant repair. 5 star service

Quick collection of vehicle, good service, very friendly team

Very professional, kept me up to date and did a perfect job.