Dolphin Utilities Reviews 341

Very negative experience with Dolphin Utilities. This company constantly WhatsApp you through a AI bot telling you your contract is up with a certain provider (false) and will inform you of a provider with the best current rate (which following quick review I found to be wrong). Furthermore this company do not take into account your own current provider for discounts,your personal energy consumption (every household might require different rates based on their import), or whether you have any microgeneration available to export. The AI bot will also send you emails to docu sign when you have never agreed to go with a agreed provider.

I contacted Dolphin Utilities a couple of years ago. He said he had found the cheapest electricity provider so I switched with him. I actually found cheaper myself so I cancelled within 14 days and upon doing so, realised that the information given by Dolphin Utilities, was incorrect so it was complicated to cancel. I did anyway but wasn't impressed and told them so.
This year I received a WhatsApp from him asking did I need help switching. I ignored. I received ANOTHER WhatsApp (have screenshots). I ignored again. He then left me a voice note and at this point I blocked him.
Did not get me the best deal and then proceeds to send me unwanted texts trying to drum up more business. No thank you.

Trying to contact this company endlessly after they somehow switched my electricity plan to a higher plan without any authorisation. WhatsApp phone number is just a bot, no reply on Instagram, phone numbers are disconnected.

What a seamless process. They make switching so easy. Have used this company before and would again

As always the fixed me up with competitive rates for gas and electricity and made switching seamless.

From what once used to be an excellent and seamless service, based on my recent experience, has turned into an unorganized mess. I heavily suspect that the personal touch of dealing with a human is a thing of the past and it is now a case of messaging a poorly designed AI bot. The previous trust I had in using this service is now gone and I will not be using again.

Been using Dolphin Utilities for over a year now and the service - particularly from David - has been awesome. I've effortlessly switched services a few times (and for better rates) all thanks to the team at Dolphin doing the heavy lifting on my behalf.

Dave was a great help and got us the best deal

Excellent service. Speedy, knowledgeable and very helpful. We are so glad that we used Dolphin Utilities. Highly recommend.

Always do the best for their customers get me such great deals on the electricity and gas great service

From start to finish dolphin utilities have help and guided me through transfer to get cheaper rates i can't thank them enough 5 stars is not even enough thankyou so very much

Found Dolphin Utilities great! Monika was so helpful and everything was so straightforward. I couldn’t believe how easy switching was!

This is a terrible service run by AI. Asked them move my gas account, they moved both electric & gas despite me specifically saying not to. They only watsapp message which is why these errors occurred, it became obvious it’s AI when it was Impossible to contact by phone & the watsapp messages were ignoring what I said & clearly computerised, do not use! 😡

The service from David and his team is excellent. Fast, efficient and stress free. Would highly recommend Dolphin Utilities.

Excellent service

Saved 32% on our electricity and dolphin Utilities did all the work. An absolute pleasure to deal with, would highly recommend.

Well I'm in the process of switching and very helpful. Would recommend and will use again hope to add solar panels to the house so will definitely follow up with them.

Top class service. Easy to use

Dave was so easy to deal with and changing providers was seamless, I’d highly recommend dolphin utilities to anyone.