Dooney & Bourke Reviews 

I tried contacting Dooney.com 3 times (by phone and e-mail)
about returning a handbag because I foùnd another Dooney handbag on the site I liked better. However, in all 3 cases I received no reply. There were no return instructions inside the shipping box, which was a bìg red flag. I'm a big Dooney fan. I've owned close to 10 Dooney bags. I've not purchased from thís site before, AND I NEVER WILL AGAIN. Nor will
l recommend the website. If you cant resist the sale príces, buy at your own risk.

I purchased a Florentine satchel on 12/26/25. I took it out for the first time on 1/10/26 and it was raining. I read that this particular leather isn’t treated to be water repellant, but would return to the normal color when dry. After 4 days, the bag is still stained from simple raindrops and has not returned to normal color. I contacted customer service, and the response was:

It depends if rain carries salt water than the stain will remain once the bag is exposed to sunlight and oxygen in few months the Leather will turn into Rich Honey Color in time and those spots will blend in...

Which is a HORRIBLE response. I feel like the bag is faulty, and they responded again asking me to ship the bag to them, insured, and they will inspect it. I will not be sending them anything, as I definitely do not think they will give me either a refund or an exchange. I won’t be purchasing with them again and I’ll be reporting them anywhere I can. Whatever policies they have for issues with their bags is awful.

Charged shipping despite being offered free shipping. I emailed three separate times and also called customer service without success over the holidays. When I was able to finally get through to customer service, customer service was rude and unwilling to fix their error. They said it’d been a month- I ordered on December 2 and followed up with an email immediately when I recognized the error on my receipt. I did not receive the items until Dec. 12. I called again today on Dec. 29th. Poor customer service and subpar quality product. Think twice before ordering- it is a company unwilling to stand behind their product or their advertising.

I have always made purchases from Dooney website but this most recent purchases was a Nightmare & my last purchases for sure.
My order from November 2025 it says package was delivered unfortunately it was stolen from my front porch, I chatted with a chatbot multiple times reporting the issue also called and spoke with a live person so many times a month later after all the round around Dooney still is not willing to resolve this issue amicably, no Replacement or refunds they say.
Im extremely disappointed as a customer I've never been in this situation now im left with paying a total of $351 for items I don't have, Dooney & Bourke is now a scam company with horrible customer service.

Buyer beware!!! I always liked Dooney and Bourke purses. I purchased a Pebble Grain small Lexington purse in steel blue on 11/9/25. I received it on 11/13/25. Although a lovely purse, it had a distinct defect.. a number of visible creases in only one spot on the top of the back of the purse. I contacted Dooney…I was willing to exchange this for another purse but they said I would be charged another $10.17 shipping fee for another one. They were unwilling to refund me the original $10.17 shipping fee. They said if I provided photos and they agreed it was defective that they would credit me the return shipping fee. They did credit the return shipping fee, however, I am still out $10.17 with nothing to show for it. I filed a dispute with my credit card company but they told my credit card company that “this is our policy.” This is a very poor policy… if a customer receives a defective item the company should eat the shipping charge. I am going to be filing with the Better Business Bureau. It’s not a lot of money…it’s the principal!

I like Dooney and Bourke bags a lot. However, I would try to avoid ordering from their own websites (both Dooney and I love Dooney) for multiple reasons.
1. The sites themselves are nightmares, take forever to load ALL THE TIME!
2. They charge shipping now, it was free ship at a certain amount, this would be no big deal if the following issues don't exist!
3. There are always some kinds of imperfections in their bags, I say half of the time you might want to return for one reason or another.
4. Their return service or should I say their return no service is horrible. You cannot exchange; you can only return and pay for the shipping yourself even when it is their fault due to defects in items. So if you grab a bargain on sale but have to return, they won't offer exchange or honor the price you paid to reorder the same item
5. Seems like recently they finally put measurements on their items there. Before many things had no measurements, and if there were, the measurements are ALWAYS wrong. Now I am not sure if I still believe their updated website measurements
6. Customer service is none
They change their prices too often and I am tempted to order from their sites sometimes, but NO NAH NONE NOPE!! I am shocked as a brand like that, they have too many issues as stated. Other similar brands like Kate Spade, the service is wonderful and their products seldom contain imperfections like Dooney's.

Customer service is a nightmare.
I paid for a bag that was lost and have called a number of times only to get the runaround.
They even suggested I go door to door asking the neighbors if they have my bag! It clearly says on tracking it wasn’t delivered.
This company has gone downhill hill and I won’t be ordering from them again!

I don’t wanna even give them one star this company is scam. I ordered it back. I open the package. I did not like the bag. I called the customer service. I said I didn’t like the bag. I need to return the bag so customer service. Send me the return label so I was waiting for my refund refund back so I pay 456 and $.80 and when I Receive the refund back $436 so they kept my $20 for no reason just to return New back which is I don’t like it so this is ridiculous. I never heard this policy and the customer service did not even tell me that this is ridiculous. This company is really scam. They making money. Also when I called to speak to the manager, the manager say oh I cannot do anything like how come you cannot do anything your customer service is unprofessional not telling me anything. There is a charge for return label. Otherwise I can go to the store and return it please don’t order from this company. They’re scam. I never heard any brand charge. Return label. This is a shitty brand charging return label.

Welcome code stated 20%off orders, this is false. I called customer service and it’s only for certain items, it took off 9.00 for the wallet in my cart. I had other purses and it didn’t take off anything.

The bag that I received was beautiful but it went on an aggressive sale soon after receiving it. The customer service was very poor when handling my request for a price adjustment or even a credit toward my next purchase. Customer service is just as important as receiving a quality product. Unfortunately this will be my last purchase with Dooney due to this experience. One rep told me that they don't do them at all while another told me that they do but within a certain timeframe. This does not give me confidence that they're telling me the truth.

I was disappointed when I received my Greta domed handbag from Dooney and Bourke… it LOOKED LIKE leather, but it was COTTON!!!! What a cheap fake!!! I will have to pay closer attention if I ever buy another one!!! So disappointed!!!! Ugh 😑

Strap is peeling after only 3 months of use. Company said my item is under warranty, however, I have to pay a return shipping fee, and based on their opinion, will decide if they'll replace it! I WILL NEVER BUY ANOTHER BAG, BILLFOLD, OR WALLET FROM THIS COMPANY AGAIN!!!

Giving one star. Used to be free shipping over X dollars, now there is a charge, as per their website.

Got my purse in two days to Chicago..exactly what I wanted…..well made, perfect size and looks as good as a much more expensive bag….my favorite by far…
Extremely pleased with the ease of ordering and free delivery…I will order again when they have a great deal..I’m on a fixed budget but still want excellent
Quality …Dooney Bourke review

I am so disappointed with the experience I am currently having with Dooney and Bourke. In the past, this was a trustworthy site with no delivery problems or merchandise issues. However, this time is a complete "about face." There have been no updates regarding the delivery of my order, and no one has responded to my communication. Unfortunately, if this is the new D & B, there is nothing good in the future for this company.

Ordered a purse with pre-order 2/16/25. Requested update on order on 4/16/25. Told purse was coming.
Purse never received. By 7/16/25 request refund. Order status says Not shipped. No response from customer service. The customer service at this company is abysmal. Do not buy anything from this webstie.

I purchased the skipper bag & wallet at full price & it went on sale the next day. I called customer service & wanted to cancel the order & rebuy it, but was told I can’t do that. I wanted them to refund the difference to my credit card & was told they can’t do that either. I asked to speak to a manager & was told there wasn’t a manager available & they would get back to me in 24-48 hours. Very bad customer service. I have never dealt with a company with such awful customer service & cannot solve an issue. I will not accept the purse & will be returning it. Mary Ellen Iapicco

To the Dooney & Bourke Team,

I am writing once again regarding the charge you processed after I had already received confirmation of my order cancellation. Not only was this unauthorized, but it has caused a significant financial hardship during an already difficult time

.Let me be clear: $200 is not a small amount. For many of us — especially when you are charged without a reason .. that amount represents groceries, bills, or basic living needs. It is not disposable income. It’s not an inconvenience — it’s a burden. And the fact that your company processed this charge anyway, then dismissed my repeated attempts to resolve it, is both unprofessional and inhumane.

What makes this worse is the complete lack of ownership and accountability from your company. I’ve spent countless hours engaging with your online customer service, only to be met with copy-paste responses and indifference. No resolution. No real help. Just deflection.

This isn’t just a billing error — this is a violation of trust. And now, because your team refuses to take responsibility, I am being forced to escalate this further. I will be reporting this unauthorized charge to my credit card company and filing a dispute.

I expect an immediate refund and a formal acknowledgment of the time and stress this has caused.

Order #: DB11529999

Your company’s lack of transparency and careless handling of this issue is unacceptable — and I won’t let it go unchallenged.
Attached is the cancelation confirmation email

Long story short customer service is a joke and there is only a chat box that feeds off UPS. I’ve ordered several bags and never had an issue until today and I can’t get any help. I have told all family and friends to never order another bag charm or wallet. UPS says delivered and left a photo that I can’t view and now I’m stuck with no annswers, no money and no merchandise. But Dooney has their money so oh well right. Never again

Ordered a bag to be shipping abroad. The bag came in the wrong color. Customer service told me there would be no replacement and that I must be confused because white comes in different shades. I said yes it does but Yellow is not one of them. The bag was a completely different color (which they sell) and packaged as if it where white. How dumb do they think we are? After 40 years of purchasing bags and being a loyal customer I'm done.