Dooney & Bourke Reviews 

If I could give negative stars I would. They shipped my orders using Pitney Bowes and I did not receive my order. I paid almost 400$ for that and now I am dumbfounded to see that they labelled my order as "delivered". My first order was via DHL and there was no problem. Using this Pitney Bowes shipping, I have no way of tracking and then suddenly it says delivered 🤷‍♀️.. Their support team doesn't help at all. Email response after a week, no way of helping customers or issuing refund. Money down the drain. So much for trusting their July 4th sale. I will never waste my money on this company again. Too bad their bags are good, I just wish they dont use that subpar shipping company.

I've been a loyal DB customer for 30 yrs. I received an email from DB and found a bag on sale with additional 10% off. I ordered it. Two hours later I looked in my email for a confirmation email and there wasn't one. I checked my CC to see if it was billed and it wasn't. I emailed DB to ask and confirm that it went thru but there is no response. Just to be sure, I ordered the bag again and figured I'll talk to someone to cancel one of the bags if both orders are received. The next day I still haven't gotten a response from my email to DB so I try the chat - they tell me there is no order received but they give me a phone # to call. I call that number and the person tells me they will not honor the pricing that I received yesterday because there is no order! I told him that when I ordered - 2X - my Applepay confirmed it (2X). (I was never charged bc DB never processed the order). I have no control over the DB site and whether there was an issue or not. He's adamant if I want the same product I need to pay the full price or keep checking their site for sales. Not helpful at all. I'm so disappointed because I truly loved the DB bags but after this treatment I will be looking at another handbag manufacturer. Very disappointing.

Noticing the bad reviews here are mostly customer service complaints, I decided I wanted to comment on the bags themselves. I own at least 5, all purchased second hand, and they're outstanding.

I order Florentine Large Satchel but I received the wrong handbag they charge me for return it back

I hate that Dooney charges me to send a product I don't like back. Simply because they don't give me my money back including taxes, but have the audacity to take my money out of my own money that I paid for the product. I've bought over 12 items since I'm down from having surgery and I cant go out and shop but after being charged to return something I don't like I'll never online shop with Dooney and Bourke again

I bought a purse and i received it damaged. Dooney would not let me return it but they want me to pay and ship it back for repair. The returns have to be in perfect condition but they don't sell the same. Customer Service is not accommodating at all.

The discount codes they gave me for 10 percent off would not work. I spoke with them through chat and was assured twice they would send link to solve problem, never sent email with link. I went ahead and ordered purse thinking suc h a large company would rectify the problem, when I called was told once purchase was made nothing could be done. JUST HOPE I LIKE THE PURSE CAUSE NOW I FEEL LIKE THEIR A SCAM...DO BETTER DOONEY!!

My package was given to a random neighbor on the street and then signed off as given to the individual. I notified the company and they stated they would investigate. A couple of days later, I received an email from customer service that summed up to 'it's delivered and is out of our hands'. They said there was nothing more they could do. They claimed they had investigated and were told the coordinates showed delivery in my area (not my home) and that someone had received the package. I explained that I didn't receive it and wasn't at home. I sent screenshots showing my activity from my camera and the next day, I received an email stating they would investigate further and asked me to give them a couple of weeks. I went to UPS, who then referred me to the USPS, and I spoke with the representative who took it directly to his manager and they got on this right away. Once it was researched, it was acknowledged that the coordinates that showed were of my neighbor's home and not mine. To sum it up, the manager retrieved my package and I now have possession of my purse, all within an hour and a half. I will no longer do business with them. This is ridiculous. I just had surgery and I've been out in the heat and in pain conducting this investigation. I forgot to mention that I went door to door with neighbors who had the same numerical address, just to check.

They do not honor their advertising for a discount on a purchase. Telling me it doesn’t apply to the product.

Vorsicht, wenn Ihr angeblich eine Anfrage von dem Marketing-Team von Dooney & Bourke bekommt. Diese sind nicht offiziell von Dooney & Bourke! Jemand versendet Anfragen an Marketing Agenturen und gibt sich für Dooney & Bourke aus. Dabei versenden die Mails mit Informationen und Dateien zu Download über die Adresse info[at]dooneybourkeltd.com. AUF KEINEN FALL dürft ihr die Dateien öffnen. Die enthält Schadsoftware (Virus)!!!

I’ve purchased a number of Dooney & Burke handbags over the years from retailers like QVC, HSN, Macy’s, Dillard’s, I Love Dooney and other fine retailers. Just about every handbag I have thoroughly loved and never had an issue with the product or customer service.

In March 2024, I received an ad for a pre-order on a new handbag Dooney & Burke was launching in April. This email was directly from the company directly. I vacillated over purchasing directly from the source as I’ve had good service from others. None of my regular retailers had this product at that time. I ordered my Canvass Crossbody 28 bag from the company on 3/30/2024 with the estimated shipping date of 4/6/2024.

I waited for the order…4/10…nothing…but they had a pending charge on my credit card which typically means it was ready to ship. I waited…I checked my credit card a few days later…the pending charge was gone and nothing was charged to my credit card. Every two weeks I checked and same thing…a pending charge and then nothing…no final charge. The beginning of May I contacted D&B support, by email and stated my concern about the Pre-Ordered bag that should have been shipped a month ago. No response. I contacted them 2 more times, each time with dates and order number. Finally I received a response from “Christy” no other name, title or email address saying “Thank you for contacting support. Your order has been shipped and here is the tracking number.” There was never an apology for the number of times I contacted the, sorry about the delay in shipment or anything else.

I did receive the handbag but especially after seeing other reviews on the horrible customer service directly from the company, I will NEVER order directly from them again. In fact, I’ll need to give consideration on whether I order a D&B bag again.

Very, very poor service.

Dooney is refusing to refund my purchase price for a purse that they stopped shipment on. I tried to cancel transaction BEFORE shipping but they refused then after that is when they later decided to ship it. Even after I tried to cancel before shipping.

Now they have my money and suddenly stopped shipping mid transit and tell me they need to wait until it comes back to START a refund. Why??? I will never have possession.

I will never get this purse never have it in my possession and they were able to stop it so the purse was always under their control. It’s been 10 days without my money and probably another 20 before they decide whether to give me my money back for an item they never delivered to me. It’s their carrier account not mine. I have nothing to do with whether it gets back to them.

They have NO legal right to hold my money and it is civil theft at this point in my opinion.

Figures though as their CEO Bourke was convicted after being found guilty of investing in an offshore venture in which he knew bribes were being paid. Dishonesty.

Dooney &Bourke owner also apparently found guilty of making false statements to the FBI. So attitude looks like it permeates company to me.

This company is extraordinarily UNTRUSTWORTHY and unstable in my opinion. Look at other reviews because I’m not alone here. Buy at your own risk. Are they going bankrupt?

Dooney & Bourke wishes to establish itself and develop in the French market. Recently, their marketing and recruitment department contacted our digital agency. After more than ten exchanges by email, the brand offered me a meeting by videoconference. Once the meeting date is set, I send them a connection link. On the day, no one from the brand showed up for the meeting, without any apology or explanation since. Clearly, Dooney & Bourke are not serious people. Total lack of manners, professionalism and credibility. For a company that prides itself on being a luxury brand, this is rather strange. Michael Kors, Coach, Kate Spade, Guess, Longchamps and the others have nothing to worry about

Terrible experience with this company, we arranged a meeting to get to know each other and they don't show up or let me know, lack of professionalism and humanity, they are unpresentable, they don't value people, they only think about money.

Because Dooney and Bourke is an old and well known name, I assumed they were a good company. It never even occurred to me to check company reviews.

I was given some birthday money and purchased a purse, but shortly after found a better priced one from a different brand. I went online to cancel my Dooney order less than 24 hours after the purchase, but the system wouldn't let me. So I contacted them by email. I was informed they couldn't cancel (I had not received any tracking information) and I'd have to get the item and then return it.

Shipping was slow, and when it finally arrived I immediately attempted to return the item through their online system - which told me I'd only get $83 back. This was $33 short of what I paid! I contacted customer service, which is routed to India. The associate was difficult to understand and rude. I finally figured out he was telling me the online system doesn't reflect the actual return price, and ALSO that I'd be charged $25 for shipping!

It is ridiculous to refuse to cancel my order, make me return it, and then charge me for shipping. Stay away from this company!

This is not the classic Dooney and Bourke from Stanford, CT!! Now, just a low class business! Save yourself!!

I just tried to purchase a bag the guy at customer service didn't even speak English. I'm done ill go somewhere else.

I agree with others that the customer service for this high end brand is horrible. The company does not care about its customers. I would never purchase from this company knowing what I know now.

I am lucky to have several D&B bags. I love them and for the past several years they are the only bags buy. Lately on the DB website they are misrepresenting the actual size of their bags and despite customer complaints and reviews they don’t seem to correct the online sizes. The bags are reported to be much larger than they actually are. Even when calling customer service in advance of my purchase about the actual size, they reported yet a different size to what is listed on the website and what actually ultimately arrived. This has happened to me twice and they never fix the website despite numerous negative reviews regarding the mistaken information. But, my bigger current issue is their EXCHANGE policy - they don’t have one. I bought a florentine saddle bag on sale - in my opinion it is damaged and i told them i wanted to do an even exchange They told me that is not their policy and they don’t offer that. They said I had to return the bag; be charged $10 shipping and once they review the bag if they feel it is defective they will reimburse the $10. This has happened to me before so although I don’t agree I was fine with it. THEN I asked if I could lock in the same price that I bought the bag for (kinda what happens when you do an even exchange anyplace else) and they said no. They would charge whatever the current price is for the handbag. So, i buy a bag, they ship a defective one, I initially have to be charged for return shipping pending their review, then I have to rebuy the same exact bag at a higher price - all because they shipped a defective bag from the beginning. Customer Service representatives answer emails in a timely fashion but are not helpful at all and their policies are anything but customer friendly.

best handbags ever. i've owned multiple dooney and bourkes and have tons of kate spades, coach, and luis vuittons. Dooney is by far the best quality handbags ever.