Dooney & Bourke Reviews 

I am a fan. I have multiple Dooney and Bourke bags, one bought in store while I was in the US, another 5 I bought at their online store. Here's where the problems start. The brand is let down by the online customer service and experience:
When you shop online from the UK, you get the prices excluding VAT on the site and in your trolley, and the VAT only gets added on checkout. That is not legal in the UK. You must display consumer product prices including VAT. But as I find the bags still worth it, I pursued with my orders.
Twice now, this has led to disappointment. The orders do not get shipped for weeks, and you have no idea why. You get no updates. When I finally chased the last order, I was told it had been delivered. It was nowhere to be seen. When I asked for details, they sent me proof of delivery for an address in the US. When I questioned this, they insisted that was my shipping address even though I told them I am located in the UK - see attached pic. When I sent a copy of my order with my UK address, I finally received confirmation of the items being shipped - that day. Seems like a forgotten order. No apologies for the miscommunication or delay. Emails from different service advisors each time so no personal touch. I just hope the bags arrive!
I don't expect everyone to be like Amazon but 2 weeks before an item gets shipped is a long time - unless you would set the expectation when the goods are purchased. Then you can make an informed decision. Now it just seems they ship when they feel like it.

I made the mistake of buying a bag via global shipping for United Kingdom delivery. The bag arrived scratched dented from factory as it was nicely packed, clearly poor quality control. Returns are a nightmare they don’t responded I am still waiting for a international return label and chats , emails are useless they asked me to start returns web and web states order not recognised, you email / chat for help and they don’t respond. Disgraceful customer services they make you go in circles.I am now stuck with a scratched dented bag. Do Not Buy online! Worse they bombard me daily with marketing emails and you can even unsubscribe! Absolutely the worst company ever!

Be prepared to have your card charged 7+ months later for a purchase you made. This company is so unorganized and the quality of the bags are not that great! Their customer service doesn't exist. I expected more from a "high end" brand. Will never purchase from D&B. There are much better options.

Worst customer service experience ever. Don't make the same mistake as me. Check the BBB rating prior to purchasing. As of this date, they have an F rating.

Worst customer experience ever. My shipment has been stuck and label created for five days now I work in customer service and I know that that’s not normal it means that UPS hasn’t received the shipment and it’s probably somewhere lost in the warehouse. I’ve called/chat several times and every time I’m told to either wait or someone else will get back to me but no actual resolve. I just want what I ordered, I should’ve gone to a store instead. D&B you need to equip your agents better so they are actually able to assist people.

I am just in love with my Dooneys. They are excellent quality, come in beautiful colors, all sizes, at great prices! What more could you ask for in a handbag?

Great place to find high end fashion and home decor!