Dooney & Bourke Reviews 

This is my 3rd bag from Dooney & Bourke, and they never disappoint! The quality of the leather is amazing, better than any other purse brand!

Awful Customer Service. Seems like CS representative are at minimum wage. Very rude, don't want to help and just keep saying I should wait 45 more days for the package to be delivered. Better buy Coach or any other brand and stay away from Dooney & Bourke and look for better options.

Shipping SCAM:

If you pay for expediting you still have to add 3 business days to the expediting. Just buy from AMAZON or MK, LV, Coach. They have better bags anyway.

Poor customer service! My daughter purchased a wallet for me for my birthday. This was purchased in April 2023. By July, it was coming unstitched so I started a repair ticket. I received a response saying ‘ Thank you for reaching out to us regarding your repair request. Unfortunately, based on the photos you have submitted, we are unable to provide repair services. ‘ so I replied ‘ Based on the photos? Can you not see where it has pulled out of that stitching?’. Then I received a 2nd response’ Thank you for your email. Unfortunately, we are unable to repair your wallet.‘.

So,$100+ on a Florentine wallet! And absolutely no way to get them to fix it! Won’t be purchasing dooney and bourke ever again.

I have been a Dooney & Bourke customer for decades. I have have never had a complaint, until now. First, it is important to understand that I am a disabled grandmother. My lovely Dooney & Bourke purse arrived on June 23. Today is August 11. For the entire month of July, my disability became an urgent situation, and I was hospitalized for that entire time, in ICU for a good bit of it. I was so excited when I was released from the hospital to get back home, but really more excited because I knew my Dooney & Bourke purse was waiting for me. You can imagine my shock and disappointment when I opened my beautiful Dooney & Bourke purse today and saw that above the zipper, on that beautiful red lining, is a cut in the fabric that is as straight as the zipper itself. It runs parallel to the zipper. I called customer service, and sadly, but not surprisingly, was connected to a customer service representative in a Third World country. I don't mind working with customer service reps around the world, as long as I can understand them. I could not understand this guy at all. He was finally able to communicate well enough to tell me that basically, it sucks to be me and that Dooney & Bourke is not going to do anything about this purse and that the company couldn't care less that I've been a valuable customer whom, in the last 12 years – at least – has carried no purse but a Dooney & Bourke. They have lost a loyal customer over a $205 purse. I will never purchase another Dooney & Bourke item as long as I live, and will tell anyone who expresses an interest that Dooney & Bourke is a terrible company. They do not support their products so beware.

Bought a light colored handbag. The first time I used it, color transferred onto the leather. After trying to clean off the leather, I contacted customer support. They didnt care whatsoever, on a 200.00 bag. I would have even paid for them to clean it. Never buying from them again.

This is unbelievable. I placed an order a week before Mother’s Day, so my package could be here on time for Mother’s Day. Supposedly the order was delivered to my house. I tracked the package. The package was delivered to the post office not to my house and it was coming by UPS SurePost. So I called customer service to tell them that I never received my package. This was on Thursday when the package was supposed to be delivered. They told me that it was delivered to me and they can’t do anything about it but start an investigation so I told him it was never delivered to me. It was delivered to the post office. Why can’t you send an order replacement because this is for Mother’s Day. Meanwhile, he’s confident that it was delivered to my house and not to the post office. When I told him it was UPS SurePost and it was delivered the post office, he changed his tune. Then he tells me to wait another day to see if it comes on Friday. Meanwhile, when you track the package, UPS delivers it to the USPS and there’s two different tracking numbers. When you track the tracking number for USPS it says, “USPS Currently Awaiting Package.” Which most likely means someone from UPS or USPS stole the package. I told him, “It’s not going to come. Can you just do the re-order so at least I could have something for Mother’s Day.” He said, “No I’m sorry I can’t do that. We need to do an investigation for the return and it’s going to take 2 to 3 weeks.”So I told him I’ll wait until Friday and I will prove you wrong that it’s not going to come in. He assured me it was coming on Friday. So now it’s Friday, my package is not here and I called back. They can’t do anything for me. They cannot send a replacement package by the next day because they have to do an investigation for the first order and they rush that investigation. I won’t hear back from them for weeks until their “investigation” is done and I can’t get a replacement package so now I don’t have anything to give for Mother’s Day.

I own several Dooney handbags and love them. I recently purchased a handbag on line and I put faith in the description that is stated. I received the bag yesterday and not as described. The description was as follows: 9 3/4” high X 6” deep x 10” wide. These measurements are wrong. The bag is only 7” high X 4” deep. The width at 10” is correct. Loosing almost 3” in height and another 2” in depth makes a big difference when it pertains to a small bag. I called customer service and was told I could return it however they would not refund the $15 in shipping charges I originally paid. I haven’t returned it yet as I’m hoping to reach a supervisor this Monday, 5/15. Horrible company.

Husband bought me the pebble hobo purse for Christmas, 2 months in I noticed the stitching coming out of the right side handle and then a month ago it lost a rivet on the top of the strap, so now just have a sharp bottom of river sticking out. Have tried contacting customer service and support several times and have had little response. This is the poorest run company I've ever dealt with and a promise to never return, this is not my first dooney product but the promise it will be my last.

Have many DB purses, but the latest has stitching falling out after a month. The company says I have to complete a form for them to consider doing a repair.

The package was damaged and now I have to pay a return fee for it, it was $ 500

Worst customer service ever! I have placed a total of 3 orders. One handbag shipped within a reasonable timeframe. One was back ordered but I never was notified so I called several times and finally cancelled that order. The third is the real nightmare. Package was delivered to wrong address. I reported it to UPS and D&B. Neighbor finally returned home and brought me the package. I called D&B and they charged me for the order, all good right? Nope, now there is another pending charge. After a long and painful phone call I still do not have a good explanation or a warm fuzzy that the pending charge will drop. Do not order from D&B directly, their customer service is awful and communication is worse!

Alles gut. Kontakt mit Kundenservice war okay. Wir bekamen eine Sendungsverfolgung.
Sehr zügig geliefert.
Tolle Qualität

I ordered a drawstring bag and it was missing the monogram medallion letters. I emailed customer service and they said I could send back the bag and reorder another one. Why can’t they just send the letters???? If I send the bag back I have to pay for return shipping vans the bag is no longer on sale. Terrible customer service!!!!!!!

Worst custumers service ever. I ordered a bag on black friday, never received the bag and they don’t want to give me a refund.
I have now, no money to buy another one and no oresent for my wife for christmas.
STAY AWAY FROM THIS HORRIBLE HORRIBLE COMAPNY

I purchased a wallet online that I have never received so I called them they said they will need to start an investigation. I said fine I never got it and they show it was delivered in my mailbox never got it. Then she said go ask the beighbors find who delivered it and ask them then go ask the post office. WTH are you investigating or am I having to do the job?! This is ridiculous!

Dooney and Bourke is not the same company they were years ago. They are on a steep decline as far as I'm concerned. As a Dooney lover for well over 25 years with an inventory of over 35 new and vintage handbags, I have to say their quality and customer service are below sub-standard. Plus, they do not have trained people to process credit card payments properly. How is it that a company like D&B will ship a handbag to a customer without making sure the credit card number went through? And then your audit team and collections department emails that customer 18 months later looking for payment. Who does that?? Now, that customer has to dig through months and months of credit card receipts to realize that the credit card transaction never happened. Get your act together or you will lose (if you haven't already) new and long-term customers.

I ordered a bag a month ago and received no communication whatsoever after the confirmation of my order. The website continued to say my order was "processing." When I finally gave up and reached out to them, they told me the item was out of stock and that they would be canceling my order and the hold on my credit card "within a few business days." Seriously? I guess they would have never contacted me and the hold would have been there forever if I hadn't contacted them. Save yourself a headache and shop somewhere with actual customer service.

Terrible customer service and policies. This would be a ZERO star review if that were possible. Love my bags, but...Recently placed an order and received automated confirmation response for order but never received a follow-up confirmation for shipping. I checked my order status/account after 5 days and discovered (1) the bag had yet to be shipped, and (2) it was now on sale. I contacted customer service to find out why it had yet to ship (the payment had posted almost immediately) and also request a credit for the difference between the original purchase price and the sales price ($69). Apparently it had been shipped earlier that day but the information wasn't yet updated on the account. I was also told that they don't offer any adjustments on purchase price ever - company policy. I can return it and then reorder it at the sales price but who has the time. Ridiculous. Probably won't order from them again. (AND the purchase has yet to be received - order placed on July 15th)

I recently purchased a Dooney Bourke Brenna Satchel for $206 from dooney.com. The first clue they may not be legit is when they charged my card simultaneous to me placing the order, when reputable companies charge when the item ships. They would not respond to any of my emails. The purse was delivered and when I picked up the package I knew immediately it was a knock off just by the weight. I thought I was buying a real Dooney Bourke and I do not buy knock offs. When I opened the box there was a faux leather flap that was raised and I noticed the gold nut was not on the flap, however the nut was in the purse and had broken off of the cheap flap. I prepared for a war and called the 1800 number on their website and the foreigner that assisted me was very polite, and professional he emailed me a UPS Return Slip and advised my money would be returned after the inspection of the purse.
Stay tuned.