Ordered a replacement cable and the price and speed at which it was delivered was excellent, overnight next day. I hope I haven't turned into an old cynic but these days I am surprised when a company... Toon meer
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Lees wat reviewers zeggen
My request was handled promptly and efficiently. I was kept informed right through the process and delivery was also fast. So well done dorset Nursing Supplies. Unfortunately I am less pleased with t... Toon meer
I started using the Alerta for my wife and appears magnificent. I need some more time of using it when I will revert with more details. Thank you Constantine
Very quick and efficient service as always. These goods are excellent value for money and they make a big difference to health when people bring nasty viruses into the house. I used Clinell wipes when... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!
Contactgegevens
Unit 4a Wilverley Road, , BH23 3RU, Christchurch, Verenigd Koninkrijk
- 01202425070
- sales@dorsetnursing.co.uk
- dorset-nursing.co.uk
4,7
Uitstekend
379 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Although there was a delay I was kept…
Although there was a delay I was kept very well informed. Once item came back into stock I received my order promptly.
18 september 2024
Antwoord van Dorset Nursing Supplies
Thank you for your understanding for the delay, we really appreciate you leaving us a review! DNS
Amazing service
Amazing service. We had a fridge failure and within 2 days a replacement was ordered and delivered. The service was so good, we ordered another one so we have a back up.
25 september 2024
Review zonder uitnodiging
Antwoord van Dorset Nursing Supplies
Thank you for your kind review, we really appreciate it! DNS
FAB service Extremely helpful and informative over…
Extremely helpful and informative over the phone, and couldn't do enough for me when I arrived as I was not sure of the products I needed.
Nothing was too much trouble
16 september 2024
Review zonder uitnodiging
Antwoord van Dorset Nursing Supplies
Thank you for your kind review Brian, we really appreciate it! DNS
Always reliable and on time
16 september 2024
Antwoord van Dorset Nursing Supplies
Thank you for taking the time to leave us a review, we really appreciate it! DNS
Sorry for the late review
Sorry for the late review, I've just got back from holiday, I'm happy with what we have thank you.
9 september 2024
Antwoord van Dorset Nursing Supplies
Thank you Marie, we really appreciate you leaving us a review. We hope you had a good holiday! DNS
Antwoord van Dorset Nursing Supplies
Thank you for your review Joanne, we really appreciate it! DNS
Easy to place order on line
Easy to place order on line, very speedy service regarding delivery.
16 september 2024
Antwoord van Dorset Nursing Supplies
Thank you for taking thew time to leave us a review, we really appreciate it! DNS
Antwoord van Dorset Nursing Supplies
Thank you for the positive review!
Good product and delivery
order arrived as stated and product, in this case disposable aprons, are good
2 september 2024
Antwoord van Dorset Nursing Supplies
Thank you for the review!
Reliable and strong.
I am very pleased with my bed cradle. It is sturdy and stays in the place where I put it.
2 september 2024
Antwoord van Dorset Nursing Supplies
Glad to hear you're satisfied! DNS
Excellent
Excellent. It was the cheapest price I could find for the item I wanted to buy, and the delivery was excellent. My wife’s cushion arrived the next day. This company is highly recommended and I will use again.
29 augustus 2024
Antwoord van Dorset Nursing Supplies
Thank you for your kind review Joanne, we're really glad to hear everything went smoothly! Thank you for choosing Dorset Nursing Supplies.
The items were received in very good…
The items were received in very good condition and on time
28 augustus 2024
Antwoord van Dorset Nursing Supplies
Thank you for your review Martin, we really appreciate it! DNS
Easy to order and quick delivery.
13 augustus 2024
Antwoord van Dorset Nursing Supplies
Thank you for the review!
Easy to use website
Easy to use website, next day locally is a great service, I work so have specific days off, delivery team friendly and packaging discreet, fabulous customer service
21 augustus 2024
Antwoord van Dorset Nursing Supplies
Thank you for your kind review Simon, we really appreciate it! DNS
Arrived in good time and the staff were…
Arrived in good time and the staff were very helpful throughout the entire process
20 augustus 2024
Antwoord van Dorset Nursing Supplies
We are glad you had a good experience with us! We will let the staff know you are happy with them :)
Very freindly helpful and politex
21 augustus 2024
Antwoord van Dorset Nursing Supplies
Thank you for your kind review! :)
Disappointing product but great customer service
Updated: I ordered an item from them which was unsuitable and very disappointing. However, after reaching out to them they offered to fully refund my purchase and pass on the concerns to the manufacturer.
5 augustus 2024
Antwoord van Dorset Nursing Supplies
Good afternoon,
We would like to improve this situation for you as we do not like our customers to be unhappy with the service. I cannot find any correspondence regarding your order so I presume you requested your refund over the phone? If you know who you spoke to, please can you confirm this.
For this product (Clinell Disinfection Wipes - 2% Chlorhexidine in 70% Alcohol
), Amazon sell the exact same product for £13.95, we sell ours for £6.35 which is more than double in price. If your issue is a manufacturing problem, Amazon would experience the same problem as they are all sourced from the same manufacturer. Can you please confirm what was wrong with the product?
We will always offer a full refund on the product purchased, provided it is in a new and resalable condition.
Regarding the returns cost, it is within our terms and conditions that returns are at the customers cost, which is a common practice for smaller businesses. However, if the product was faulty, we would cover the costs of the return, or send out a replacement. Please kindly contact us to let us know what the issue was and we can look to resolve this for you.
Kind regards,
Dorset Nursing Supplies
Quick delivery
Quick delivery, item as described and good quality.
However, did not email the promised paperwork
13 augustus 2024
Antwoord van Dorset Nursing Supplies
Hi Warren, thank you for your review, we appreciate it! We apologise you did not receive the paperwork, we have sent this over to you this morning. Kind regards, DNS
Antwoord van Dorset Nursing Supplies
Thank you for the review! We are always happy to help.
Following delivery information
Following delivery information
Equipment as described
12 augustus 2024
Antwoord van Dorset Nursing Supplies
Thank you for your kind review Karen, we really appreciate it!
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