Dot & Bo Reviews 140

I ordered a shoe cabinet, but the product was delivered in the wrong color, the store does not contact me and does not answer me, I do not recommend for work

Took far to long to receive. Item not as described or shown. When questioned the only resolution offered was to return the product at my expense and hope that they credit the purchase amount. I would not trust or recommend.

Unfortunately we couldn't use the bathroom mirror we ordered for our as our design had changed. We received the mirror and never opened the package. The wait time for a return label is very long and the credit to our credit card took even longer. Make sure to check out their return policy and COST before purchasing from them. Also, you can't get anyone on the phone ever! Very annoying...there's a reason why so many people order from Amazon. Much easier for returns

I purchased a 59” wicker/glass table and I’m not happy with the product or their customer service. It took weeks to deliver and now it’s taking weeks to return it. Dot & Bo keeps telling me that they’re waiting for a response from the manufacturer before I can send it back. This is totally unacceptable and I’m hesitant to recommend this company to anyone.

If you live in upstairs apartment, their delivery service would not deliver items to your door. They had me meet them downstairs and I basically had to guard my dresser in the rain till someone was available to assist me. It also took very long time to receive item, 20 something days...from what I understand return service is complicated too...I would not be ordering from this site again.

I ordered a plug in heater and there was no wattage and the plug kept falling out of the heater. The product does not work and I have contacted the company many times. Next step is to contact my bank to report fraud.

Christmas came within a decent time frame but the pictures on the site are a far cry from reality
After hours (literally) trying to get it fluffed to it's full potential it still wasn't much better than a Charlie Brown tree. I could easily see the floor and the walls behind it
I tried the auto return link on the site and they wanted $56 to return it. $56 dollars for a less than $300 item. No way they aid that to ship it to me and no way I should have to pay that to ship it back
Now I'm in a "3 business day wait for customer support to respond
AVOID DOTANDBO AT ALL COSTS

By far the worst company and possibly a scam. I paid $516.03 for a couch they said would arrive days ago, and it never came. Within the same day of purchasing it, I requested a cancellation, they told me I can’t cancel, so I requested a return and refund, they haven’t not answered me. When you call their line you never get a human, I’ve called every day for 5 days and sent dozens of emails, they don’t help. they lie and steal from people and I will be taking this to some type of authorities because no one should be allowed to harm people like this. I have to pay rent and they have $516.03 of mine and I have no couch and no refund. Every time I say give me a refund and return they say we can’t cancel even though that’s not what I’m asking for. Look at their reviews, I pray that they close down

I bought a pair of flamingo chair cushions for my kitchen table. They cost $50, which is pricy but I wanted the print. It took over a month for them to arrive, with me having to follow up with the company several times to ask what was going on. The quality was poor and so I returned them, after requesting return information several times. They received the cushions back pretty quickly but two weeks later had still not issued a refund. It wasn't until I contacted them again (4th time?) that the refund process was started. This, despite their website promising a refund 3-5 days after receipt of returned merchandise. They charged me $10 to return their poor quality product. Thanks, Dot&Bo, for a very unfulfilling shopping experience that cost me $10.

I was supposed to receive my order on 2/10. On 2/15, I contacted Dot & Bo. I not only hadn't received my order, there had been no tracking updates since 2/5.

Dot & BO responded that once processed, the order would take 20 business days to arrive. So the real delivery date is about one month later than I was told. The response included no acknowledgment that the information they originally provided had no basis in reality. No apology either.

I just checked the item I ordered. The web site says delivery by 3/9. More likely delivery would be in April based on my experience.

Shipping has been a problem everywhere lately, but no excuse for misleading web sites. I'm going to have the hassle of disputing the charge with my credit card company: I won't pay until I receive my order.

This company will not refund me for product that was never delivered to me…. They feel like they can just keep my money and I never got anything I paid for!!!!!!!!!

I ordered 2 beautiful French carved chairs. They both arrived with BROKEN legs. FedEx had an opportunity to leave them under a covered porch. They chose to leave them uncovered and in the rain.

I am disabled. The shipping boxes were ruined. I was told to purchase new boxes, print the return labels and send back.

What?

You locked me out of my account and then expect me to print return labels.

You are fraudulent and thieves.

Customer Service is VERY unprofessional and insulting.

DO NOT BUY FROM THIS COMPANY.

I ordered this chair with picture and description along side the picture. It took over 3 weeks to arrive and they sent me the wrong chair and won't pay for the return shipping. I brought the chair to UPS and it cost $195.00 to be shipped from Florida to California. I brought the chair back to my house and will try to sell on Marketplace/Facebook. I will never order from this company again.

Without using your fantastic goods, you have tonnes of nice products that touched my spirit, I can not stay. I encourage you to improve the quality of your website graphics, please.

This company is sending me tons of email even if I never subscribed to their newsletter.
This is absolutely unacceptable.
It is impossibile to unsubscribe.

Without using your fantastic goods, you have tonnes of nice products that touched my spirit, I can not stay. I encourage you to improve the quality of your website graphics, please.

Without using your fantastic goods, you have tonnes of nice products that touched my spirit, I can not stay. I encourage you to improve the quality of your website graphics, please.

Without using your fantastic goods, you have tonnes of nice products that touched my spirit, I can not stay. I encourage you to improve the quality of your website graphics, please.

I ordered a bookcase from this company and it’s amazing. Will purchase from them again.