Reached out to Nick valuation very honest professional and very kind. Thank you. Would highly recommend this jewellers.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After a renovation mishap I had my engagement ring redesigned at the Brookvale store, under the care, guidance & support of Manon. From the moment I walked into the store I knew I was in the right han... Toon meer
Bedrijf heeft geantwoord
As long time customers, my husband and I recently reached out to Nick from Dracakis to purchase a couple of items for my 60th Birthday present. We have always found him more than helpful each tim... Toon meer
Bedrijf heeft geantwoord
Reception & service given to two elderly folk with a relatively minor repair item was absolutely top class. The finished product, and fitting, made us immensely happy. There is no doubt any further ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dracakis not only ensures that they are the best jewellers in Australia, but also ensure all jewellers employed by Dracakis are at the top of the industry. Dracakis jewellery pieces are designed and created, on our premises, in the Dracakis workshops. Each unique piece is hand-made to the highest standard before receiving the Dracakis hallmark. We source the finest quality precious metals, diamonds and gemstones from all over the world, making it impossible to be compared. Dracakis have been the finalists and winners of numerous industry and business awards since opening the family business. Family members travel frequently to ensure Dracakis are keeping abreast of the industry’s technical advancements and latest trends. Dracakis are one of only a few Australian distributors of the famous Hearts On Fire diamonds, which is the designer of the most perfectly cut diamond in the world. Dracakis are a genuine family business with two generations of jewellers determined to provide you with the most exquisite jewellery in the world.
Contactgegevens
567 Military Road, 2088, Sydney, Australië
- +61299694152
- hello@dracakis.com.au
- dracakis.com.au
5,0
Uitstekend
527 reviews
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Good service
Good service; knowledgeable, friendly staff. I like that they do a lot of the work on site rather than sending out.
17 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Yani, Thank you for taking the time to leave us this great review. We pride ourselves on having onsite work rooms to carry out all our repair work and jewellery making. We look forward to your next visit.
Thank you for the good service
Thank you for the good service, not just the last time I came in but over the years when I have bought from you and when you have reset and redesigned diamonds for me.
I am particularly grateful for your kindness is allowing me to exchange an errant purchase made by my loved one!
It may have helped that Nick was there himself and may have had some personal input in helping me with the transaction.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Lily, Thank you for this amazing review. It always been a pleasure to assist you over the years. We'll always look after our customers no matter what. We can't wait for your next visit.
Bought a beautiful necklace during…
Bought a beautiful necklace during their sale. The lady salesperson was extremely helpful and went out of her way to contact their other store to check on another product for me
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hi Donna, Thank you for this great review. We like to go that extra mile for our customers and make sure we've explored all avenues, it's great to hear we found you a beautiful necklace. We look forward to seeing you again soon.
Wonderful service
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hi Chloe, Thank you for taking the time to leave us a review. We look forward to being able to help you again some time soon.
They were frank and honest
They were frank and honest. Very happy with the ring that was repaired, and the new one we bought!
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hi Jeremy, Thank you this great review. We will always be upfront and honest with our customers so they know exactly what is going on. We're happy we could repair your ring and help with the purchase of a new one. We look forward to seeing you again soon.
Not a problem for the established…
Not a problem for the established Dracakis Jeweller.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Lyn, Thank you for taking the time to leave us a great review. We don't believe in problems, only solutions and we will always find one. We look forward to your next visit.
Good Service
Good Service, job completed satisfactorily and on time.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Noelene, Thank you for taking the time to leave us a review. It's great to hear your comments on our service and turn around. We always aim to deliver jobs as quickly as possible and to a high standard. We look forward to your next visit.
I brought in a ring to be enlarged and…
I brought in a ring to be enlarged and didn’t hear anything for some weeks. I went in to the shop and it was ready.
I would have appreciated a call to let me know my ring was ready to be collected.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hi Judith, Thank you for taking the time to leave your feedback. It seems we did drop the ball slightly here and for that we apologise. It is standard procedure when a customer job is complete to make a courtesy call to advise unless, of course, the customer asks not to be called. Where a customers opts not to be called the job will be ready on the due date. Again we apologise you didn't receive this and we hope we do see you again to show you how we normally do business here at Dracakis.
Both the young girl who served me and…
Both the young girl who served me and facilitated my requests and Nick Dracakis , who advised me on design work , were helpful , friendly and extremely professional.
I was very happy with the end result and would have no hesitation in recommending Dracakis Jewellers and in fact have done so .
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Christine, Thank you for this glowing review. It's great to hear you had such a great experience both with our sale consultants and Nick. It's always great to get creative with our customers and come up with something unique and special. We look forward to seeing you again soon.
The only jeweller I trust
The only jeweller I trust. Amazing quality, impressive knowledge and great customer service.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Lori, Thank you for taking the time to leave this great review. It's great to hear our commitment to honest, upfront advise creates trust in our customers. We look forward to seeing you again soon.
Peter arranged for the reset of a…
Peter arranged for the reset of a family diamond for our daughter into a halo setting she had chosen. It is perfect and we are all extremely happy.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Pam, Thank you for this great review. It was a pleasure to create this piece and a new family heirloom. We're so happy we could be a part of it's journey and we look forward to seeing you again soon.
Repair was great
Repair was great, time to do and get it back was extended (too long).
When I went back for a fourth time to enquire about my repairs, I was told it had been ready for two weeks and they had the wrong number...I checked the number on their docket which was correct and readable, but the young girl read it incorrectly. She gave up and they just waited til I got anxious again and went in to ask about it!
I went to the store a total of 4 times to enquire about my repairs, and each time it took a number of minutes to locate the job and tell me the progress. Needless to say that I was unhappy about the service.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Karen, Thank you for taking the time to provide your feedback. It's great to hear you are happy with the repair. In saying that we are obviously disappointed with the level of communication that played out. Firstly we are very sorry, this is not standard procedure at Dracakis. All our customers receive a courtesy call when they job is ready for collection unless they otherwise state. Furthermore, If we miss read or a customers perhaps makes a mistake writing the contact number we would email if available, which in your case we did have. There is no excuse and again we apologise that it took you 4 attempts to get your repair back. We do hope we see you again so we can show you that the level of service we provide is much higher than this. Thank you for being honest.
Polite attentive service and my wife…
Polite attentive service and my wife and I loved the ens result.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Paul, Thank you for taking the time to leave this great review. We'r every happy we could provide you and your wife with great service and a beautiful pair of earrings. We look forward to seeing you again soon.
Dracakis recently rebuilt the most…
Dracakis recently rebuilt the most beautiful diamond ring in white gold for me. My girlfriend has some really lovely pieces of jewellery, but this is her favourite. She doesn't take it off and won't stop looking at it. It's perfect. Thank you guys.
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Craig, Thank you for leaving us this great review. It was an absolute pleasure to redesign this ring and we're so happy to hear your feedback. Just make sure she's focusing on the road when driving and not that stunning ring! We look forward to seeing you again soon.
Beautiful product quality and excellent…
Beautiful product quality and excellent attentive service.
Thanks - love my earrings!
15 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Katherine, Thank you for taking the time to leave us this review. We're so happy to hear you love the earrings, they are stunning. We look forward to seeing you again soon.
Antwoord van Dracakis Jewellers
Hello Alex, Thank you for leaving us this review. It's great to hear you enjoyed the service and products we have to offer. We hope to see you again soon.
Could not have had a better experience…
Could not have had a better experience picking out my 25th wedding anniversary present. Amazing service & so many beautiful choices.
14 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Cathy, Thank you for this excellent review. It was a pleasure to assist you in the selection of your 25th anniversary gift. It's a truly beautiful ring with The Worlds Most Perfectly Cut Diamonds to match. We hope to see you again in the near future.
Excellent service
Excellent service. Amazing products, unique and so beautiful. Jewellery is very special and the staff members at Dracakis Jewellers make any purchase an enjoyable and exiting experience. Simply... exquisite !!!
14 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Patricia, Thank you for taking the time to leave us this great review. It's great to hear your feedback, this is exactly why we do what we do. We hope we get the chance to assist you again in the future.
Always timely and excellent service
14 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Anne, Thank you for taking the time to leave us this review. It's great to hear your feedback and we look forward to seeing you again soon.
Quality jewellery and expert advice!
I've always had excellent service from Dracakis Jewellers. They've carried out a few ring repairs, and recently made a beautiful ring using the diamond and platinum from my grandmother's engagement ring. It's a stunning piece of jewellery and combines the sentiment of a family heirloom with the elegance of a modern setting.
I took advantage of their sale recently to buy some blue topaz and diamond earrings, which have received lots of compliments.
11 maart 2019
Review zonder uitnodiging
Antwoord van Dracakis Jewellers
Hello Karen, Thank you for taking the time to leave this excellent review. It's always a pleasure to see you and talk about all things wildlife! We're very happy we've been able to help you on so many products and it's always great to see you walk into the store. We really look forward to your next visit.
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