We recently used Dragonpass on a recent trip abroad for the first time The first visit dated 3 October @ London Luton Airport. It was an incredibly busy Saturday morning and we had to wait ap... Toon meer
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First time using the Dragonpass app. Had tried using another lounge pass company but apparently that membership had expired but no one informed me. Unlike the other app, found it was straight forw... Toon meer
Experience was good overall but the Escape lounge was full so lucky we had opted to pay the extra to pre book otherwise would not have got in. Food choices could have been better, the main hot... Toon meer
Having used Dragonpass a few times at various airports, the value of it depends on the individual airport. At Glasgow, the experience was good and the food and drink great value. In LHR T5, the lounge... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
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Verenigd Koninkrijk
- dragonpass.com
3,9
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472 reviews
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Dragon Pass is great if you travel to…
Dragon Pass is great if you travel to Asia and parts of Europe. But I am yet to find an airport lounge in the US that accepts Dragon Pass and I was most disappointed the other day in the Air France Terminal at Paris CDG to find no Dragon Pass. Not sure I will keep it going this next year, it’s not worth it.
22 april 2026
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Jeff,
We appreciate you taking the time to share your feedback.
We are truly sorry to hear about your recent experience and the disappointment you faced when trying to use your Dragonpass membership. We completely understand how frustrating it can be when expectations are not met, especially when travelling, and we appreciate you highlighting these concerns around lounge availability.
Your feedback regarding specific regions is very important to us, as we continuously review and work to improve our global lounge network and partner coverage.
To ensure we look into this thoroughly and better understand exactly what happened, we’ve reached out to you via Trustpilot requesting a few additional details. This will allow us to contact you directly, review your experience in more depth, and provide more tailored support.
We genuinely value your membership and hope to have the opportunity to restore your confidence in the service.
Kind regards,
Dragonpass Customer Experience Team
Easy access to Bidvest lounge ORT.Good…
Easy access to Bidvest lounge ORT.Good selection of food and drink. Efficient cleaners. Thankyou
25 april 2026
Review zonder uitnodiging
The food selection was poor and looked…
The food selection was poor and looked like a transport cafe; stale bread without a toaster, bacon that wasn’t cooked. There were limited comfy seats because some areas had been shut off or reserved and this was at 5am. The staff just stood looking and didn’t engage or help and needed a bit of personal hygiene support. Overall an unpleasant experience.
22 april 2026
Review zonder uitnodiging
I used dragonpass several times
I used dragonpass several times. It is very convenient, and easy to use. They also accept our companion to use the access unlike other priority pass. Really recommended pass
17 april 2026
Review zonder uitnodiging
Excellent
Quick and easy entrance to lounges in South Africa. Friendly staff.
21 april 2026
Review zonder uitnodiging
Surprised that Dragon Pass was accepted…
Surprised that Dragon Pass was accepted in smaller airports as Dehradun. Good food and friendly staff.
19 april 2026
Review zonder uitnodiging
1st visit to the Bidvest VIP lounge at OR Tambo
The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change the time from 2 hours to boarding and not departure.
16 april 2026
Review zonder uitnodiging
I had a great experience at Sats…
I had a great experience at Sats Singapore with Dragonpass. Clean waiting room with sufficient sofa. Great selection of food and beverages. Thank you
18 april 2026
Review zonder uitnodiging
The gentleman at reception was super…
The gentleman at reception was super helpful as it was my 1st visit to the VIP lounge, and I was in severe pain due to a broken shoulder and just needed a comfortable place to sit and have my beanbag warmed up.
17 april 2026
Review zonder uitnodiging
I had a great time at SH Lounge in…
I had a great time at SH Lounge in Noibai Airport of Vietnam. Thank you so much!
13 april 2026
Review zonder uitnodiging
1st time users ended up missing our flight
We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it was 4am so it may have been an off peak time. space could be bigger because it can get cramped inside when full. Overall experience was good until we got left by our flight because lounges don't receive announcements of boarding times. Not sure if dragon pass and lounges are separate entities but maybe dragonpass can help lobby a process or a way to make sure passengers using lounges are informed of the boarding time or any announcements made by the airport, even just showing on a screen all boarding times so as to keep everyone aware when to start running to the gates. THIS WILL DEFINITELY IMPROVE THE CUSTOMER EXPERIENCE.
8 april 2026
Review zonder uitnodiging
Variable from location to location
Variable from location to location! As a frequent traveler I frequently cannot get in in Changi and HKG, but Penang is always ok.
Tends to be more and more crowded over the last 2 years!
12 april 2026
Review zonder uitnodiging
ease of access to Bidvest Sky Lounge
I accessed the bidvest Sky Lounge at OR Tambo International with ease, Food was fresh I didnt have enought time but had a wonderful cappuncinno and took away a muffin I will sure use the lounge access again
14 april 2026
Review zonder uitnodiging
Super easy to use
Super easy to use. Invited a guest and their access was slick and their experience was exceptional too.
14 april 2026
Review zonder uitnodiging
Most of my dissapointment is due to my…
Most of my dissapointment is due to my question at the reception if the entry is for two persons. Answer was yes and now I see that two entries were used on my membership.
13 maart 2026
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Josef,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the confusion and inconvenience you experienced during your visit.
We appreciate how disappointing it must have been to receive information at reception that did not match what was later reflected on your membership.
We’ve sent you a message via Trustpilot to request more details, which will allow us to contact you directly and look into this further to better understand what happened.
Thank you for bringing this to our attention.
Best regards,
Dragonpass Customer Experience Team
Usage of Aspire Lounge in Zurich
Checked in to the Aspire Lounge on transit in Zurich. Was not really encouraged to enter the lounge in main building as they said it’s crowded. Finally went to the one nearer our boarding gate. Entry was limited to 3 hrs even though our transit was longer. Food variety was acceptable and staff polite. In all, it was a good experience for us. Wished that Dragonpass do not limit usage to twice a yr as I travel often.
10 april 2026
Review zonder uitnodiging
Selections of lounges
Selections of lounges, seamless redemption process.
28 maart 2026
Review zonder uitnodiging
Offers wide selection of lounges at…
Offers wide selection of lounges at different airports worldwide.
However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a specific time or explore other lounge.
12 april 2026
Review zonder uitnodiging
Bad food standard and operation hours
The food was lousy and definitely not lounge standard.The Marhaba Zürich lounge close at 2000hr. My flight was 2300hr. The operation hours of the lounge is unsuitable for travel. The staff are polite and helpful.
12 april 2026
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Tony,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about the inconvenience you experienced during your visit to the lounge, and we fully understand how disappointing this must have been, especially when expectations for a lounge experience were not met.
We regret that the operating hours of the Marhaba Lounge in Zürich were unsuitable for your travel schedule, particularly with a 23:00 departure and the lounge closing at 20:00. We appreciate you highlighting this, as we recognise how important lounge availability and comfort are for travellers with late flights.
That said, we’re pleased to hear that the lounge staff were polite and helpful, and we will be sure to pass this feedback on to the relevant team.
To better understand your experience in more detail and to review this matter thoroughly, we’ve requested additional information from you via Trustpilot. Once received, we’d like to reach out to you directly to discuss the issue further and explore this in more depth.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve the experience we offer.
Warm regards,
Dragonpass Customer Experience Team
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