Dragonpass Reviews 

Absolute waste of money having a Dragon Pass. Manchester T2 do not allow pre-bookings. Been unable to pre-book for the last 3 months. Hopeless!

It was great to only scan once and the whole family of 4 could go in the lounge in matter of seconds

We were unable to access the lounge due to a huge queue. I am used to this process and have waited to get into lounges before, but on this occasion it was clear that there was no realistic prospect of us getting in before our flight, so we had no option but to go elsewhere.

As there was no way I would be able to use my remaining lounge entitlements before they expired, I attempted to arrange a refund. However, the help function within the app was so slow that it was effectively unusable.

I eventually called customer services, only to be told that I could not receive a refund by someone who appeared to have little interest in helping or exploring what could be done.

As I was unable to get any meaningful assistance through the app or by phone, I then tried WhatsApp. I received an automated message saying that someone would be in touch shortly. More than an hour later, I am still waiting for a response.

This has been an extremely frustrating experience. I was unable to use the lounge entitlement through no fault of my own, and the subsequent attempts to obtain assistance have been unnecessarily difficult and unhelpful.

1/5 Stars – Absolutely appalling service and zero accountability
I booked the Aspire Lounge in Terminal 3 at Manchester Airport through DragonPass last week for a party of 6, expecting a relaxing start to our trip. What we actually got was a complete waste of money and a masterclass in terrible customer service.
Virtually nothing that was promised was available:
No Hot Food: We were told on arrival that hot food wasn’t being served due to an issue, though they then contradictory offered us a basic sausage or bacon bap.
Severe Shortages: There were literally 5 croissants available for the entire lounge. Since we were a group of 6, we couldn't even all have one. The younger members of our group actually had to leave the lounge entirely to buy food elsewhere in the terminal before our flight.
Broken Amenities: There were no fruit juices available—just a draught machine that wasn't even working, dispensing plain water followed by a splash of orange syrup.
To make matters worse, there were no staff around in the lounge to escalate these issues to at the time, and we had a flight to catch.
When we returned to the UK, I raised this with both Aspire and DragonPass. DragonPass couldn't have been less helpful. They flat-out refused a refund on the absurd grounds that we didn't complain at the time—completely ignoring the fact that there was no staff present to complain to and we had a plane to board. To top it off, the email response from DragonPass was littered with basic spelling mistakes.
Between the 6 of us, we consumed no more than £10 worth of food and drink combined. DragonPass failed completely on customer service, demonstrated zero interest in resolving a legitimate complaint, and proved they are only keen on taking your money. Save your cash and avoid booking through them.

Hi all hope you are aware I bought this service from Barclays as was going on holiday for first time just me and Mrs in 25years without kids so thought I would do something extra to make my wife feel happier and to this day I have had replies to calls or email still paying for it and can not use so holiday started with issues and. argument so thanks to Barclays and dragon pass waist of money and no help thanks

We were very impressed with the friendly and helpful staff, the cleanliness of the facilities, and the excellent service throughout our stay.

Salonek č.26, gate C,D Schiphol-Amsterdam.Zašli jsme do salonku, protože náš let měl zpoždění a měli jsme více času na přestup. Se službami jsme byli spokojeni. Slušný výběr jídla, salátů, zákusků i pití - vše neustále doplňováno. Díky skvělému, ale nenápadnému personálu, bylo v salonku čisto a uklizeno. Posezení pohodlné.

I have been for over a year to get a situation fixed. Registered with an old card. When it got replaced I registered with a new card. Now it won't let me login.
Use the old card - cancelled, makes sense.
Use the new card - tells me it's already registered and to login with it, which is what I have been trying to do!

Emailed repeatedly, nothing. Since April 2025.

First time of using DragonPass and I accessed the Lounge in the international terminal at Bergen (Flesland) Airport.
The lounge was excellent - views of runway/scenery, quiet, well stocked and well managed (especially cleaning). The furniture was stylish and comfortable too and there was never a shortage of space in the 90 minutes of use.
My only quibble was due to my ignorance on how to add a guest to my experience in the app - and the receptionist didn't know either (but we muddled through).

Palermo's lounge, despite being called prima vista had no view whatsoever and was landside meaning there are still security checks to be carried out and given all the delays and reports of missing flights due to increased security checks it is not possible to relax for long. The food options were incredibly limited, without a single salad option which is important for me. It was small and difficult to find a table for 2 so we had to share with other visitors. It was a waste of a pass as the other dining options in the airport were superior and did in fact, have a view, a beautiful one. I would not use this lounge again.

It's always a pleasure to make use of dragonpass the people are friendly and the food is amazing.

Beat the Summer holiday melee with a chilled lounge experience- bit of issue with the DP app on arrival as not allowing access fortunately the serial filer in me still had invoice/ membership number and the helpful staff sorted for us 👍🏼

I was travelling business class and given free access to the lounge in Changi Airport T2. Used 2 dragon passes to bring in 2 guests but was told by reception team that I have to pay for the 2nd guest. Very confusing and embarrassing. Why would business class ticket holders travelling with guest need to utilize the dragon pass when entering the lounge with guest?

Lounge Prague Ruzyne Terminal1 - very good sevice

Very well served. Staff were generous. Good food varieties.my family and I really enjoyed and relaxed at the lounge @ KLIA 2. keep it up’

The staff were attentive and polite. The food was delicious and plentyfull.

My Dragonpass had expired. Phoned them and within minutes it had been renewed and we used Mylounge at Gatwick airport. Breakfast and relaxing experience after long flight from Florida whilst we waited on our connection flight to Glasgow.

The worst lounge experience at plaza premium lounge in Hongkong the worst food I have ever had

The system gives you a code according and when you go airport lounge people know about you. Friendly staff and good foods. the amp its user friendly as well. The lounge is visible and easy to see or find it. The service of the staff its great.

No lounge for international travel at Nice T2 - very poor for a company that claims so much