Dragonpass Reviews 

I’ve used Dragonpass for a number of years and always found the people at the end of the telephone helpful and interested enough to help. Dragonpass has always been accepted by the lounges we used and the savings over standard access charges is well worth having.

Used No.1 Lounge in Jersey traveling back to UK. All worked smoothly and at a very good price.

I have used it whenever I travel. I did not experience any problem. In fact I have a great experience with the Dragonpass.

Updates below - Finally, after 4 months, I got an explanation from them along with an extra free visit. It turns out that my visits were turned off for 3 hours after visiting the first lounge before security. When I got to the second after security 3 hours was not quite up yet. So if I had waited 10-15 more minutes I should have been covered. Although I checked on the way home and at home and never did see the missing visits again.

I was never made aware of this and believe it is a new policy. Once before on the same route we used a visit at the Turkish lounge which was a mess and decided very soon to go to the other one I tried this time. It was even close to 3 hours, more like 15-30 minutes. And adding the one before security made 3 visits in a short time.

The final response was polite and friendly and gave me an extra visit for the one I paid for. But these policies need to be clear in advance or explained when you can't get in. I would wait 10-15 minutes in that case. And support responses should not take 4 months of effort to get.

The original review was 2 stars, I am adding one now.

Original review:

When this pass works it's great and we have not had problems with the lounges. (Thus the 2 stars.) However, in June my remaining visits disappeared within hours with no warning. Dragonpass sent auto replies three times with three ticket numbers and each time claimed to respond within 72 hours. That was at the end of June, over 8 weeks ago.

I was at JFK and the app said I had 6 visits. I used one before security and it updated to 5. After security I went to another lounge and they said I had no visits. The app did not show this until I restarted it.

This was over a 3 hour period. My qualifying spending history certainly did not change during those 3 hours. I am still paying every month for this but am very concerned that on my next trip in Oct it may or may not work.

Nobody has ever responded or explained this, and I ended up paying about $30 for the lounge thinking it could be addressed later after getting home. Obviously it is not addressed and I'm left paying a fee for what I should have had included.

Update - Aug 25: I have completed the request for additional contact info asked for here and await a response. I used my member number, there are also 3 or 4 ticket numbers from my emails in June.

Update - Aug 27-28 I responded to their request for information, both by email and the app as requested. As of Sept 4 I had not gotten any response and sent an email inquiring about this. As of today (Sept 10) nothing has happened. Responding to them on here appears to be as useful as contacting them directly initially. No response.

Update - Sept 30: On Sept 22 I received an email that the latest ticket due to this review was closed because it was "old" and surely had been addressed by now. I immediately replied that it was not addressed and I never heard anything. No response and this appears to be the end of it.

Update - On Oct 8 I finally got a response with an explanation and the issue is closed. I included the final result at the top and added a star.

My next trip is coming up soon, and this is the main reason I pay a monthly fee to TBC bank. Maybe the lounge benefit will work, maybe not, I guess. Despite the monthly fee.

Good service from the reception staff. Friendly and helpful

The food is the major downfall of the Premium Plaza Lounge at Edmonton International Airport. Staff were pleasant, check in was easy and quick but the food choices are scant and the quality of the food is mediocre, at best. Improve the food, and customer experience will improve as well.

First time Logging-in was initially a bit of a hassle. They could streamline the process a bit with the banks. But once it was done it worked well. The rules and use is also not that clear with my bank. They couldn't definitely make it a bit more clear. Either them or their partners - not sure where the problem lies.

Pay extra via my barclays bank for travel insurance but also for the use of the vip dragon passess. At present it seems you cannot use these at Stanstead airport however it provides codes to use £18 off a meal in certain restaraunts in lieu of a pass. This only works once despite there being 4 of us. Leaving me with the remainder of the bill. I have emailed customer services but they are very dismissive and patronising.
I will be cancelling this service through Barclays as there appears to be no perks and travel insurance is much cheaper via a search engine (with added perks of 2 for 1 cinema tickets!!) .

Stonewalled by customer services. I prebooked lounge access for a flight from Rome to Heathrow and found out that the flight was cancelled once we arrived at the airport. I purchased 2 more passes using up my allocation for the year. I asked DragonPass via email, if the 2 unused passes could be reinstated so that I can use them at a later date. I had to chase them for a response and was then told the support would be handled by my bank. No reply after 2 months, I chased them again and finally spoke to someone who escalated the case to their complaints team, only to be told we won’t refund you as you gave less than 48hrs notice! I explained I wasn’t worried about the money but wanted the 2 remaining passes as in my opinion the lack of communication and rigid adherence to the terms and conditions meant this was a customer service issue where they could have done better. The final reply has basically been sorry, can’t help, goodbye.
Up until now I thought of DragonPass as a good company happy to help with circumstances beyond the customers control. I’ll think twice about using them in the future.

非常便利
輕鬆自在很開心

Stuff is very kind and helpful

I usually write suggestions for improvements and the like in my reviews, but this time I can't think of anything. We used the Coral lounge at Bangkok airport and there is nothing I would like to, or even could, criticize. The environment is very pleasant, the staff is very friendly and professional, the food and drinks are great. Due to Bangkok Airlines, we spent 4 hours longer at the airport than we originally intended, but thanks to the lounge and the possibility of visiting it via the Dragon Pass, it was definitely not wasted time. Thank you.

My family and I had a great experience at EscapeLounge at Brisbane International Airport. The lounge was clean, comfortable, and a relaxing place to unwind before our flight. The staff were friendly and attentive, and the food and drink selection was a really nice touch. It was much quieter than the main terminal, with plenty of comfortable seating and a pleasant atmosphere. Definitely worth visiting if you want to start your journey feeling relaxed and well looked after.

Heathrow Terminal 2 and Bangkok business lounges are absolutely perfect can not fault the food and service

Absolutely awesome, in less than 2 minutes was able to get me and my family into the lounge. The ladies at the counter knew the app and how to get everything going. The purchase of extra passes was tres bien

Smooth, Easy and Simple!!!

All you ask for when you’re on your way to board.

I wouldn’t even award 1 star is this was possible!
Tried to redeem a food voucher at the Giraffe restaurant at Birmingham airport, by generating a QR code from the app. I had 4 passes available to use, but every code generated did not work, I was advised by restaurant staff, that the codes were showing as previously used, obviously this was not the case. I raised a complaint with dragon pass and provided evidence of my purchase along with a photo of the screen on the restaurant that showed the pass couldn’t be used. Shoddy complaints team, used every possible reason to not accept any accountability. Would NOT recommend, you pay for a service that that can’t guarantee to deliver. SHOCKING!!!

I pre-booked the Escape Lounge in Manchester T3 through the Dragonpass app for our outbound trip to Rhodes. We arrived 30 minutes late for our reservation, but this was not a problem. The lounge was very good, with a full English breakfast, beer, prosecco and more available. It was busy, but not overcrowded, and we had no trouble finding comfortable seats. On the return journey, we visited the Goldair Lounge. Pre-booking was not available there, but we were still able to get in, even though the lounge was technically full. To be fair, the staff did warn us it was at capacity and that there were no seats available at that moment, but they still welcomed us in. Honestly, I preferred that to being turned away completely. The airport was extremely busy because several flights were delayed, so standing in the lounge was much better than dealing with the chaos downstairs. As it happened, seats became available within about five minutes, and after an hour the lounge had almost completely emptied. The food looked fairly basic—wraps, soup and sandwiches—but it was actually very nice and tasted fresh. Overall, both Dragonpass visits for my wife and me were flawless and did exactly what we needed: they improved our airport experience in both directions.

Appears to be a scam. Bought a pass to use at Zurich airport only to be told at the lounge listed on dragonpass that it is for business passengers only. So now they just appear to have fraudulently taken my money promising a service that they have no ability to deliver.