Dragonpass Reviews 

Have used DragonPass before and it's easy. Just walk up to the desk, they scan the QR code and you are in.

Took my passes I had earnt before my card expired. Then when I complained, they banned me. Awful company.

Terrible management and pure extortion. The ANA Lounge at Madeira Airport (FNC) completely destroys any notion of hospitality or premium service. Restricting access for DragonPass and premium cardholders between 10:00 and 18:00 under the excuse of "capacity limitations" is a joke. The lounge is half-empty, yet you reject passengers who have prepaid vouchers just to force people to pay $32 cash at the door. Deceptive and greedy practice by ANA Aeroportos de Portugal.

PLEASE BE AWARE especially RYANAIR and EASYJET Passengers !

YOU ARE NO LONGER eligible to use these passes at Stansted ! Which is in the very small
Print and a joke ! Because the gates are to far ! Surely that’s up to the passages to decide and leave enough time

You also cannot book ahead ! So don’t try do online and never allows you !

However ! The con part is ! If you turn up and pay but are flying with Ryanair or easyJet ! You can get in directly with them !

Tried contacting customer services to complain as im paying Barclays for this perk that is useless to me now yet get fobbed of . All this money monthly wasted .

I am happy with Dragonpass… I was at Istanbul and used it with my mother. It was seamless experience

Great to relax in airport lounges, had no issues using the Dragonpass in any of the airports we were at, use it in Oliver Tambo airport, Gatwick and Prague

At the DRAGONPASS lounge in Guangzhou Airport, the overall experience was quite good. The food, though simple, was of good quality, and there were multiple zones to suit different travelers' needs. The staff were prompt in clearing tables and dishes—very commendable! However, the smoking balcony and the restaurant entrance share the same door, which means that guests sitting near the entrance are directly exposed to secondhand smoke from outside whenever smokers come and go. The door should be properly sealed, and smokers should be reminded not to leave the door open while chatting with people outside, as the smoke from outside flows straight into the dining area.

The entry into the lounge was easy, the team were really welcoming

The experience internationally is amazing with dragon pass, with the lounge access and what one can do. I really love the fact that the directions are on the vouchers and its easily allocated. Also yoy know what you can get as it specifies clearly avoiding embarrassing moments as its a recognizable logo. Locally it can get improvement as when we flew i activated a mugg and bean voucher, however it was on the other side of the airport that I couldn't get to as I has already passed border control. Maybe if we could get more vendors Locally also.

But overall I just love it. Thank you

Easy to use app.
Gatwick Airport South Terminal, 8.30am. Quick and easy entry, plenty of seating available, good selection of hot and cold food. Choice of hot and cold drinks, filled our water bottles up.
Full bar open so nice to have a G & T before our flight

I was on my way from Geneva, Switzerland on the Sunday 14th June 2026. I used my Dragonpass at your Lounge.

The staff were highly attentive, courteous, and offered excellent service. The food was good and the decor well befitting of the service provided.

The receptionist was busy when I arrived, she asked me to take a seat and would attend to me immediately, she did, which was highly appreciated especially coming from an all-night flight.

I also generally observed how they were treating other clients around me, and it was great.

Please keep up the excellent service.

I have been to the Vienna airport lounge—the one on the airfield side. It is much to expensive to be paid by Dragonpass - literally not worth it.

You may say it is not Dragonpass' problem but it is - you have to demand from the lounge to supply customers with adequate service.

Hassle free , quick , amazing experience with Dragonpass , will highly recommend

Deagon pass acknowledge an issue they have but offer NO refund , see previous review for detail. This review is for the response from them below, all talk no action, would expect better as a natwest business and private client working with a partner.
Dear Charles,

Thank you once again for taking the time to share your feedback via Trustpilot and for providing additional details for us to be able to contact you.

We appreciate how important it is to ensure that the membership holders are provided with the smooth lounge service at the time of their travel, and we are very sorry to learn that your recent experience did not meet your expectations, particularly as a regular Dragonpass Premier+ membership user.
We sincerely apologise that the respective Customer Support Team that dealt with your case contacted you by phone during your holiday. We appreciate that this may not have been the most appropriate communication method at that moment, and your feedback on this has been noted.

After carefully reviewing your case, including the booking journey and the lounge-specific Terms & Conditions, we can confirm that the pre-booked Essence by Escape Lounge in Stansted Airport is indeed located in the area of the terminal that does not serve easyJet or Ryanair departures. As a result, access is unfortunately not permitted for passengers flying with these airlines. While this information is outlined within the lounge details and the Terms & Conditions in the Dragonpass Premier+ app prior to booking, we acknowledge your feedback that this was not sufficiently clear at the time, which led to confusion.

Please kindly note that when a lounge booking is made, the lounge allocates and reserves space specifically for the selected time slot. This reservation is held exclusively for the passenger(s) for that period, meaning the lounge commits capacity in advance based on confirmed bookings. There is no possibility to cancel the pre-booking at such a short notice.

Please be assured that we are currently working closely with our development team to improve the visibility and clarity of key information within the Dragonpass Premier+ app, so that this is more prominent during the booking process. Our aim is to deliver a smoother, more transparent customer journey going forward.

We value your feedback as it is instrumental in helping us improve both our processes and the customer experience provided.

We hope that you will have a pleasant lounge experience on your future travels.

Should you have any additional comments or require any assistance, please do not hesitate to contact us.

Kind regards,
Diana

The Dragonpass "Validation Trap": A Warning to Premium Travelers
As a medical professional, my public objection to Dragonpass has absolutely nothing to do with a $32 fee—it is entirely a matter of corporate integrity, ethics, and a deceptive system architecture.
The Live Deception
Upon arriving at the Plaza Premium lounge, my digital credentials were scanned and authorized at the door. The lounge representative explicitly verified my status and assured me my entry was 100% complimentary under my benefits. I entered under that explicit guarantee. Weeks later, Dragonpass applied a retrospective charge to my account, claiming their back-end system rules overrode their own live terminal validation.
A Fragmented Support Chain
When I brought this glaring operational failure to their attention, I was passed through a completely fragmented support chain—handled sequentially by Jesca, Mota, and finally Rhoni. Instead of taking corporate accountability for a massive flaw in their user experience, their team offered nothing but hands-tied apologies, deflecting 100% of the blame onto Visa and their own physical lounge partners.
The Bottom Line
If a premium travel app validates your access at the gate, applying a hidden charge weeks later is a profound breach of consumer trust. Dragonpass has built a framework where their real-time on-site confirmation cannot be trusted. Consider this a warning to the travel community: do not rely on their app at the door, or you will be subjected to retrospective billing without your consent.
— Dr. Anwar

UPDATE (16 June 2026):
For full public transparency and verification: My lounge visit took place at SAW airport on 28 May 2026 at 12:50 (Receipt No: TR/0000974659).

Following the publication of this review, DragonPass Customer Experience representative Rhoni contacted me directly via internal correspondence to acknowledge the case and confirm that a full refund of the $32.00 USD charge is currently being processed.

This review remains active as a factual reference for the travel community, and the matter will be considered fully concluded once the promised credit successfully settles in my account.

UPDATE (16 June 2026):
Following the publication of this review, the DragonPass Customer Experience team reached out directly to address the situation. They took full accountability, investigated the system behavior, and have completely reversed the unauthorized charge.

While the point-of-entry system remains a vital notice for fellow travelers, I sincerely appreciate a company that listens to feedback and acts with integrity to correct its mistakes. Because they met this challenge with professional grace, I have updated my rating to 3 stars. The matter is now beautifully and completely concluded.

The airport lounge at China Kunming airport is lousy. Just drinks and no food as early as 7pm!

Food variety is just right. May consider better / larger seating space for the single seat by the side

Dubai experience is over the Moon.
Very hospitable, great food and people always willing to help.

I have used dragon pass in a number of airport lounges and I have to say it's been excellent each time I would really recommend using dragonpass I have used it in Canada Germany and Dublin