I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Toon meer
Bedrijf heeft geantwoord
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Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Toon meer
Bedrijf heeft geantwoord
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
Bedrijf heeft geantwoord
Package arrived on time and in perfect condition without any crack and also this is the only store that sells the exact size I was looking.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DRAINAGE SUPERSTORE
Geschreven door het bedrijf
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Goed
6K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick delivery of exactly what I…
Quick delivery of exactly what I needed. Fantastic. Thank you.
12 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Nick,
Thank you for taking the time to review us! Great to hear that everything was what you needed, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Delivery much slower than advertised
Delivery was not completed by advertised date. Customer service team did not respond to my email asking for this to be resolved and querying the extortionate delivery fee that had been charged for a service that was well below standard.
8 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good Morning,
I do apologise for the delay in your order arriving and for you not receiving any response to your email.
I can see your order was placed on a Saturday so would have been processed on Monday to be dispatched for next day delivery to you. It appears the delay was with DX according to the tracking information they attempted delivery on the Wednesday but could not access the address and redelivered to you on the Thursday. I do apologise this was not within the timeframe that the item was expected however our lead times are estimated as unfortunately delays can happen unexpectedly.
With regards to your email not being responded to I have reported this to the customer service team to be looked in to so this can be investigated as to why this happened.
Please accept our sincere apologies for this.
Kind Regards
Samantha
Great service
Great service, items arrived on time. price was perfect.
13 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Lak,
Thank you for the 5 star review! We're very pleased to see that you're happy with the service. We hope to see you again in the future.
Kind regards,
Phil.
Can not fault this company
Can not fault this company. AAA+++
14 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Steven,
Many thanks for the 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Great customer service when i was let…
Great customer service when i was let down by another supplier you got a tank to me in 48hrs
Thanks
6 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Hi Michael,
Great to hear that we were able to get this to you quickly! Many thanks for reviewing us, and we hope to see you again in the future.
Kind regards,
Phil.
More Lies.
A full refund was issued when I cancelled on the phone. I was told the refund will be in my bank in 3 to 5 working days. Which I worked out to be Monday 10th August.
Guess what, no sign of my money and it’s now Thursday. More lies Phil.
Be aware of the company, they sell non existing products to keep your money in their bank account for as long as possible.
10 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Gareth,
I am sorry that your refund is not with you yet. This refund has been approved by us, and is in the process of being refunded to you.
Apologies for any miscommunication - the refund request was made during your conversation during my colleague, however we needed confirmation from the manufacturer that the order was indeed cancelled. I am sorry if this was not communicated clearly, but the refund has since been authorised, and is now in the hands of the banks.
If I can help further with anything, please let me know - and please accept my apologies for the miscommunication.
Kind regards,
Phil.
Awesome efficient service.
12 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning,
Many thanks for taking the time to review us. We're glad to see you received a 5 star service, and we hope to see you again in the future.
Kind regards,
Phil.
Arrived at the day and time given
Arrived at the day and time given. It was also well packed.
5 augustus 2026
Antwoord van DRAINAGE SUPERSTORE
Good morning John,
Many thanks for the 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Easy to follow online ordering system
Easy to follow online ordering system, with relatively quick delivery considering the 4m length materials.
Found Superstore to be cost competitive.
31 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Mr Smith,
Thank you for taking the time to review us! We're really glad to see that this reached you quickly, and at a competitive price.
We hope to see you again in the future.
Kind regards,
Phil.
Excellent service and communication
Excellent service in terms of product selection, quality, delivery times are quick and there's good communication throughout the purchase and delivery process with regular updates. Invoice issued straight away on the email, no need to chase.
29 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Hi Emilia,
Many thanks for the 5 star review. We massively appreciate it you taking the time to do so, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Tricel Tank
Great Product price supported by wonderful communications through the order and delivery process
17 juni 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning David,
Thank you for taking the time to review us, and for your valued custom.
We hope to see you again in the future.
Kind regards,
Phil.
A good positive experience
A good positive experience, items arrived when stated and all my quires were answered in a positive and productive manner.
24 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Richard,
Thank you for taking the time to review us. We hugely appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Store never informed me the product was…
Store never informed me the product was not in stock even though I had ordered it. Rang in after a week to find out the supplier does not have it and should be in today. No effort to contact me as a customer to inform me my delivery is being delayed. Still waiting to see if it gets delivered tomorrow over a week later. Very frustrating!
5 augustus 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Mohammed,
Please accept our apologies for not making you aware of the issue. So that I can investigate this, if you could kindly email feedback@cmostores.com with your DS order number, our team shall be happy to assist further.
We look forward to speaking to you soon.
Kind regards,
Phil.
Antwoord van DRAINAGE SUPERSTORE
Good morning Paul,
Thank you for taking the time to review us! Great to see that this reached you quickly, and that you had a variety of products to choose from.
If you need anything else in the future please let us know.
Kind regards,
Phil.
Delivered very quickly and just what we…
Delivered very quickly and just what we wanted.
24 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Hi Michael,
Many thanks for taking the time to review us! We're glad to hear that it arrived when expected, and is what you needed for the job.
If we can help with anything else in the future, please let us know.
Kind regards,
Phil.
Quick and prompt service
16 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning Tilesh,
I am glad to hear that this reached you quickly. Many thanks for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
Product quality good but a real hassle…
Product quality good but a real hassle to return items not suitable. Items sent out quickly direct from their supplier ACO, however to return them they have to contact their supplier having filled out forms and photos and then they don’t reply.
Finally got their supplier ACO to send a courier to collect after 1 1/2 weeks (obviously at my expense) but then took a further 2 weeks to refund as again waiting for ACO to confirm receipt apparently even though I had name and date of signature that their courier returned them to ACO. Couldn’t chase ACO as Drainage Superstore are their customer.
Customer Services did their best but so many hoops for them to jump through to get the results from ACO. They need to either get better comms from the ACO supplier or stop using them to fulfil orders.
So be prepared to call every day until the goods are collected and refund issued as it’s a bit like banging your head against a brick wall as nothing happens without you constantly chasing.
25 juni 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning AT,
I am sorry that this took a while to resolve. This is due to the items needing to be checked once received - so unfortunately, was something we had to await an update on.
I am glad to see that this is now resolved though, and if you need anything in the future please let us know.
Kind regards,
Phil.
Easy ordering and prompt delivery
Easy ordering and prompt delivery. Product as described.
16 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good morning,
Many thanks for the 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Good prices & website, but
Good prices, good website. unfortunately part of the order was delayes and updates on when it would be delivered were not great. Had to call a couple of times. Bit of confusion about deliver dates as was quoted both 17/7 & 20/7 in various emails and text. Also, I forgot to add one item to my order and it was realatively small but website only quoted full delivery price of £35 so total was going to be almost £50 so had to buy it on amazon for £17.49. Had same problem last year for another part of the project and was told no flexibility on delivery price and paid it as was urgent. Not doing that again.....Will definitely use them again though as reasonably satisfied with everything else.
16 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Hi Grahame,
Many thanks for your review, and for your understanding. We're glad to hear that you'll be using us again in the future, and look forward to seeing you again soon.
Kind regards,
Phil.
Efficient
Simple, fast delivery. Second order and 100% they’d be 1st choice again next time.
15 juli 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Hi Paul,
Thank you for the excellent review! We look forward to seeing you again in the future.
Kind regards,
Phil.
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