I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Toon meer
Bedrijf heeft geantwoord
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
Bedrijf heeft geantwoord
Package arrived on time and in perfect condition without any crack and also this is the only store that sells the exact size I was looking.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DRAINAGE SUPERSTORE
Geschreven door het bedrijf
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DRAINAGE SUPERSTORE
Hi Isabella,
Thank you for leaving us 5 stars! We really appreciate you taking the time to do so, and hope to see you again in the future.
Kind regards,
Phil.
Disgraceful Company
Ordered 3 items, received 2 sent via different couriers without notification/tracking. Bad enough. The 3rd item has been lost, 8 days later still none the wiser. This is where the real issues began.
Their customer service is appalling. I have tried on 5 separate occasions to contact via live chat and once via phone, all live chat agents hung up on me and the phone agent was not helpful.
They seem very un-interested and keep fobbing me off with either they are busy or they need to speak to the courier. I have politely asked for a refund for the shipping and a replacement item but after 8 days I still have neither, they still have my money.
This amongst the worst service I have ever experienced, would not recommend at all.
13 april 2026
Antwoord van DRAINAGE SUPERSTORE
Good afternoon Tim,
I am sorry to hear about your experience. This is absolutely something that needs looking into, and I apologise for nobody getting back to you sooner.
According to the order notes, a shipping refund has been raised for the affected item, and the crate due to be with you today.
Apologies once again for the inconvenience caused, and if we can assist further please let us know.
Kind regards,
Phil.
Lack of communication between supplier
Lack of communication between supplier, courier and customer. No updates on deliver schedule and missed deliveries.
5 april 2026
Antwoord van DRAINAGE SUPERSTORE
Good afternoon,
I sincerely apologies for the issues encountered with your order. I can see that this has since been refunded to you.
I am really sorry that the communication was not up to our usual standard, and we sincerely hope to get the opportunity to see you again in the future.
Kind regards,
Phil.
k fox dev ltd
Do not trust this company they stock nothing They take your money and run . thieves is the best way I can describe this company.i hope this helps other people to not make the same mistake that I have buy using them please avoid .
14 april 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good afternoon Mr Fox,
I am sorry to hear that you feel this way, and apologise for the issues encountered. We are very sorry for the delay, and can see that a refund has been raised for the affected items.
Should you need further assistance, please let us know.
Kind regards,
Phil.
Antwoord van DRAINAGE SUPERSTORE
Good afternoon John and Jane,
We're happy to see that this reached you quickly and really appreciate you taking the time to review us.
We hope to see you again in the future.
Kind regards,
Phil.
They are quick to take your money but…
They are quick to take your money but very slow and non responsive when you do not receive your items and then stop talking to you in the hope you go away. There phone just rings and nobody answers.
1 april 2026
Antwoord van DRAINAGE SUPERSTORE
Good Afternoon,
Thank you for taking the time to leave a review.
I do apologise for the delay in receiving your items. I can see my colleague Phil has chased this for you and you should have received your order by now.
Please do contact us on feedback@cmostores.com and we will look in to this for you.
Kind Regards
Samantha
Antwoord van DRAINAGE SUPERSTORE
Hi John,
Thank you for the 5 star review! We're glad to see that you're happy with the service received, and we hope to see you again in the future.
Kind regards,
Phil.
Terrible service
Terrible service, was looking to order item code SA2400 which only weighs 16kg at the price of £53.75 but they want to charge £50.00 for shipping! their customer service was not helpful and said the item is shipped on a pallet which is crazy for an item this light - I cannot recommend this company and will be taking my business elsewhere
9 april 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good Afternoon,
Thank you for taking the time to leave a review.
I do apologise about the shipping charge on this item, however due the size of the item and the risk of it being damaged in transit our supplier will send this on a pallet to ensure its delivered in good condition which unfortunately costs more than a standard delivery charge.
Kind Regards
Samantha
Great Service both online and off line
Had to call for advice where very helpful and then delivery was promptly. Great service.
22 maart 2026
Antwoord van DRAINAGE SUPERSTORE
Good afternoon,
Many thanks for taking the time to review us. We really appreciate you choosing to shop with us, and hope to see you again in the future.
Kind regards,
Phil.
Easy to order and fast service
31 maart 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Paul,
Thank you for your 5 star review. Great to see that the ordering process was easy, and that the service was efficient.
We hope to see you again in the future.
Kind regards,
Phil.
Average
Ordering process was really easy, however the goods did not arrive when scheduled, I received no communication at all, chased the company twice and eventually my order arrived 6 days late. I suspect the issue may have been more to do with the courier but unfortunately the buck stop with the sellers.
7 april 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Beverley,
Apologies for this taking longer to arrive than anticipated. Whilst this may well have been due to the courier, we do not like our customers to be let down, so sincerely apologise to you.
If you need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Antwoord van DRAINAGE SUPERSTORE
Hi Vincent,
Thank you for taking the time to review us. We're happy to see that we were able to get this to you quickly.
We look forward to seeing you again in the future.
Kind regards,
Phil.
well it turn on time and the poduct was…
well it turn on time and the poduct was what we wanted
6 april 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Martin,
I am pleased that this was the item you required for your job. Thanks for reviewing us, and we hope to see you again.
Kind regarrds,
Phil.
Wanna thank drainage superstore for…
Wanna thank drainage superstore for manhole cover due to emergency services sometimes come to my home cumbria ambulance cumbria fire rescue cumbria police plus nhs nurses manhole will keep them safe thankyou joe savage great job
6 april 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Joe,
Excellent to hear! We are more than happy to help, and if you ever need anything in the future we shall be happy to assist.
Many thanks for reviewing us!
Kind regards,
Phil.
Good service and delivery
Delivery was quick and prompt and all items were well packaged. Delivery price was also reasonable, but can see how the price does increase based on how big some of the items are (3m pipe ect), so can't hold that against then. Would definitely recommend and use again if it is needed. Didn't need to communicate with them, but delivery dates as well as invoice and payment confirmations were all clear to read and received in good time.
20 maart 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Hi Adam,
Thanks for the 5 stars! This is great to see, and we appreciate you taking the time to review us.
Kind regards,
Phil.
Poor Customer Service
My order was downgraded without informing me. The load bearing strength of the replacement parts was significantly less than what I had ordered. To get these replaced took a week causing delays on site and lost earnings.
Following the original delivery when I questioned what had been received I was told my order was correct. It took a further 24 hours for them to send a data sheet where it became obvious this was not true.
26 maart 2026
Antwoord van DRAINAGE SUPERSTORE
Good afternoon Andy,
Thank you for taking the time to leave your review.
I’m very sorry that the items were changed without your knowledge. Unfortunately, we were not made aware of this change at the time, but please be assured we did everything we could to get this resolved for you as quickly as possible.
I can see that you have now received the correct item, and I apologise that it took longer than it should have to put things right.
Kind regards,
Samantha
Delivered super quick as always …
Delivered super quick as always and competitively priced, always my 1st point of call for drainage.
26 maart 2026
Antwoord van DRAINAGE SUPERSTORE
Good afternoon,
Thank you for using us as your first choice for your drainage needs. We appreciate your custom, and appreciate you leaving us this review.
We look forward to working with you again in the future.
Kind regards,
Phil.
Dreadful service
I am a builder with over 30 years in the industry.
I recently placed an order with Drainage Superstore for over £1300 of drainage materials of which £100+ was for delivery. The items started arriving in several separate batches which in itself was awkward but the largest batch with all the pipes, sockets and chambers didn’t arrive. I was sent an email discussing the final delivery and even though I responded straight away no one replied to tell me what was happening. I have had to do all the chasing since to find out what’s going on. It is now over 2 weeks since I paid for the goods and there is still no sign of them.
The communication from DS has been dreadful. They are obviously too big to care when things don’t go right.
Very very poor service.
1 april 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good Afternoon,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience.
We sincerely apologise for the delay in receiving the remaining items from your order, as well as the lack of communication you’ve encountered. We fully understand how important it is to receive materials on time—especially given your experience in the industry—and we appreciate how disruptive this situation must have been for you.
Please be assured that as soon as we became aware of the issue, we have been actively chasing the outstanding items with our supplier and delivery partners to get a clear update and push for the quickest possible resolution. I can see these were scheduled to be delivered on the 7th April for you and I do hope the delivery went smoothly and you were able to get the work completed.
Thank you again for your patience, and we’re truly sorry for the frustration caused.
Kind Regards
Samantha
The delivery was forgotten about and…
The delivery was forgotten about and was made over three days
Had one message saying it was coming one day so made arrangements for someone to be there only part of the delivery came the other part of the delivery was scheduled for two days later and turned up the next day so had to reschedule again then the delivery was meant to be an am drop and didn’t arrive till later the schedule day so basically cost me money to have men sat on site to collect a delivery that should have been made in one
I could have understood if it was a large delivery but it was two pipes and a small amount of fittings
29 maart 2026
Antwoord van DRAINAGE SUPERSTORE
Good Afternoon Carl,
Thank you for taking the opportunity to leave a review.
I do apologise about the multiple deliveries for one order, this is really not how items from one supplier should be arriving and I can see our customer service team have been investigating this with the supplier for your order.
I do sincerely apologise for this and I hope all items have now been received.
Kind Regards
Samantha
Flawless Next Day delivery with bargain…
Flawless Next Day delivery with bargain prices!
19 maart 2026
Antwoord van DRAINAGE SUPERSTORE
Good afternoon Imran,
I am glad to hear this! Many thanks for reviewing us, and we hope to see you again soon.
Kind regards,
Phil.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.