Have had multiple experiences with acquiring replacements of items in warranty. Every time I have been met with nothing but efficiency, kindness, and respect. They ask for a short clip of whats going... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Excellent product and an equally excellent support team. Really happy with Dr. Dabber, and it’s great knowing they stand behind their products. Customer support makes you feel valued and taken... Toon meer
Great product but cracks in the housing unit to be considered cosmetic damage is wild considering I never dropped the unit .Most likely from heat because hosing was getting hot af..got a response em... Toon meer
Have had to contact customer service a few times over the years and have never been let down. They have maintained a high level of customer first service and continue to impress me. I have another dev... Toon meer
Bedrijfsgegevens
Over Dr. Dabber
Geschreven door het bedrijf
Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.
As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.
The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.
-4 time winner of IBA Customer Service Department of The Year awards
-Customer Satisfaction Score (CSAT) 91% positive
-BBB accredited with A+ rating and 4.9/5 customer review rating
-4.9/5 Google review rating
-4.5/5 TrustPilot review rating
-4.7/5 live chat rating
-95% service level & an average 20 minute email response times during business hours.
Here at Dr. Dabber, we do not settle for anything but perfection!
Contactgegevens
89118, Las Vegas, Verenigde Staten
- info@drdabber.com
- drdabber.com
4,5
Uitstekend
10K reviews
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Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Just got the switch 2 and it’s the best…
Just got the switch 2 and it’s the best thing I’ve spent my money on all year
4 september 2026
Birthday gift
I bought this item for my partner as a birthday gift. The product itself is amazing. Not only has it taken over as his daily use rig, but he always talks about how much harder it hits and how much cleaner the process feels compared to a competitor. He does think that the hits are a little short though. He is obsessed with the hot knife and loves the auto shut off feature. He was always breaking his atomizers and it feels like that’s almost impossible with the switch go. As for service, I actually placed two orders but realized on the first one that I ordered two weighted bases. I contacted customer service and they helped me within the hour and I got everything sorted out that day which I really appreciated. Once I placed my second and final order I received the product in less than a week. Overall really great experience with Dr. Dabber and I will be purchasing from the company again in the future.
4 september 2026
Great customer service
Replaced the Ghost 2 battery quickly. Took care of my problem hassle free.
3 september 2026
Product is ok compared to others and…
Product is ok compared to others and customer service is the absolute worst. Choose another company.
3 september 2026
Antwoord van Dr. Dabber
Thank you for the feedback. Sadly we do not have much control over orders declined due to billing address errors. If you need any further assistance, please feel free to reach back out and we will be happy to assist you as best we can.
Never got my discount code after…
Never got my discount code after providing my email. Now I just get a bunch of spam, but not even a discount code as promised. That's wack.
2 september 2026
Antwoord van Dr. Dabber
Thank you for the feedback. Please shoot us an email and we will be happy to get this resolved for you. You may reply to any email we send you to get in contact with our support team. We hope to hear from you soon.
Made for the People by The People
The customer service with Dr.Dabber is truly unmatched in response time and helping with whatever you might need. I’m beyond happy with my Switch Go, it’s the perfect size for me. I don’t even want to smoke out of anything else anymore after trying Dr.Dabber. The design is clean and the app is easy to use and perfect for the more experienced smokers. No atomizers or gunk accumulating around your device it is one of the easiest to clean on the market and extremely durable. 10/10 would recommend trying a Dr.Dabber Switch for the quality and customer service that is unmatched.
30 augustus 2026
Battery depletes quickly for every day…
Battery depletes quickly for every day all day users.
1 september 2026
Antwoord van Dr. Dabber
Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.
Good company.
I had issues with my Switchgo app and they were with me each step of the way. I ordered my Ghost 2 and it arrived with no issues. Love the Ghost 2 due to it`s ease of operation and is comparable to even the bigger rigs. Dr Dabber is a great company for any help and or the great Dr Dabber products it provides.
2 september 2026
Truly life changing company
My experience with Dr dabber has been extremely eye opening. I was struggling to find e rigs that helped me consume my meds. And the Dr dabber team helped me see a device, hold it, and ask questions. I love the care and compassion from the company as well as just the knowledge. Every device is outstanding. I honestly think my Switch go is a life changing device for me. I am able to be myself more and do more in the world. The products are amazing and the people behind the brand work hard to share their passion!
1 september 2026
I had great customer service
I had great customer service, I love my switch+ and have had no issues!
31 augustus 2026
Everyone was kind and knowledgeable and that’s why I returned
Everyone was kind, helpful and supportive. Especially RJ, Chase, Shane, Roxy Anne etc…. Everyone was very helpful and kind and the customer service was very helpful and knowledgeable. I had an issue with my new Switch 2 and they took it back and replaced it right away. Thank you,
Mo Massoud
29 augustus 2026
I always get the best customer service…
I always get the best customer service from Chase and the gang at Dr. Dabber. Not only are the products top notch, the world could learn from their service.
31 augustus 2026
Excellent product, service, communication
The team and customer service at Dr. Dabber is unmatched! Their products are perfect for people trying to elevate the way they smoke concentrates. Love how much less threatening it looks like than having to use a torch
20 augustus 2026
I love the dr dabber switch 2 it’s the…
I love the dr dabber switch 2 it’s the best device in the game I traded my puffco device for it and I’ve been taking it with me everywhere I go! Now I just need to buy the go so I can travel compact!!!💪🏼🔥🙌 Quartz is the best way to go!!!!
29 augustus 2026
Switch2 is GOAT!
Frankly, boys and girls, I can’t imagine what in the world you could have done better to make this one happy dabber any happier!
As I’ve told you previously, I’m an experienced user of such products as the Grenco Connect, the Puffco Peak, the Yokan Black Go, etc.
I still own all of these, but there’s no reason in the world why I would lower my experience by using any of these other devices when I have the Switch2 available to me!
27 augustus 2026
The dr dabber swich go is the perfect…
The dr dabber swich go is the perfect device for me it hits hard and gets me geeked
27 augustus 2026
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