Have had multiple experiences with acquiring replacements of items in warranty. Every time I have been met with nothing but efficiency, kindness, and respect. They ask for a short clip of whats going... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Excellent product and an equally excellent support team. Really happy with Dr. Dabber, and it’s great knowing they stand behind their products. Customer support makes you feel valued and taken... Toon meer
Have had to contact customer service a few times over the years and have never been let down. They have maintained a high level of customer first service and continue to impress me. I have another dev... Toon meer
Great product but cracks in the housing unit to be considered cosmetic damage is wild considering I never dropped the unit .Most likely from heat because hosing was getting hot af..got a response em... Toon meer
Bedrijfsgegevens
Over Dr. Dabber
Geschreven door het bedrijf
Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.
As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.
The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.
-4 time winner of IBA Customer Service Department of The Year awards
-Customer Satisfaction Score (CSAT) 91% positive
-BBB accredited with A+ rating and 4.9/5 customer review rating
-4.9/5 Google review rating
-4.5/5 TrustPilot review rating
-4.7/5 live chat rating
-95% service level & an average 20 minute email response times during business hours.
Here at Dr. Dabber, we do not settle for anything but perfection!
Contactgegevens
89118, Las Vegas, Verenigde Staten
- info@drdabber.com
- drdabber.com
4,5
Uitstekend
10K reviews
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Heeft 89% van zijn negatieve reviews beantwoord
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Excellent company
Excellent company, their products are really precise with temperature adjustments. I love the switch 2 and Ghost 2.
Customer service is excellent 👌
4 augustus 2026
Amazing piece
Amazing piece. Has seen me thru the better half of a lb of wax before it showed any issues. Then they honored the warranty and sent me a replacement. 10/10 experience!!
4 augustus 2026
My brand new switch 2 stop holding a…
My brand new switch 2 stop holding a charge after about 6 dabs it now only stays charged for about 10 minutes I contacted customer service and told them and they kept giving me the run around won't buy anything else from them waste my money
5 augustus 2026
Great customer service and products you…
Great customer service and products you can depend on. A+ customer service though
5 augustus 2026
The Doc Has You Covered
I've been a Dr.Dabber customer for 6 years now. I own 6 of their e-rigs and will be grabbing the Switch Go when the money avails itself. I have purchased numerous accessories for all of my e-rigs and everything works as described or they make it right. One thing I found particularly nice was when the OG S2 Sapphire was released and they later decided to reduce the pricing I was sent a refund based on the price reduction without asking. I have also received random discount codes when I'm browsing for a purchase. They are quite reasonable and flexible with their warranty and replacing things that aren't covered for the sake of customer satisfaction. One thing I like in particular is how well everything holds up in terms of performance. I have had some heat related cracking that leaves cosmetic damage, but none of my rigs have ever started performing worse. The consumable atomizers last a really long time when following their recommended cleaning instructions. I have considered other e-rigs before, but I can't even chance a company that doesn't stand by warranties the way DD does. You won't be disappointed shopping with them and if you are, I bet the they'll correct it.
5 januari 2026
Best in the business
Your products are top notch and always delivered fast and damage free!!!
3 augustus 2026
From the quality to the products to the…
From the quality to the products to the quality of the service, doctor dabber will always get a ten out of five stars!!!
26 juli 2026
As close to doing an actual dab as you can get
Great product. As close to doing an actual dab as you can get.
2 augustus 2026
The battery life is terrible!!!!
3 augustus 2026
Antwoord van Dr. Dabber
Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.
Great products
Great products, Dr Dabber to me is the pinnacle of Dab Machines. Everything they put out feels likes its made to last. Every purchase came well packed and free delivery for me and I will not ever buy another Dab machines unless its from the Dr! Don't settle for second best the Dr Dabber will Yabba Dabba Do Ya!!!!!
1 augustus 2026
Great Customer Service!
I had a problem with an e-chamber and they sent me out a new one once they verified it was defective.
30 juli 2026
She be rippin
This device is be far better than the peak pro, it feels like your hitting a banger. I love this device.
30 juli 2026
Begging Me For Good Reviews. NO!! TERRIBLE COMPANY NO CUSTOMER SERVICES HERE
I Gave Reviews On Being Ripped Off, & Being Treated Like A Piece of Trash. They Asked Me To Contact Them So They Could Talk Down To Me And Lie About Their Customer services That Does NOT EXSIST!!! Save your Money in a Pile & Burn it Better Use Than Giving it To These Con-People
5 mei 2026
Antwoord van Dr. Dabber
Thank you for the feedback. Sadly we do not offer reshipments/refunds on orders marked as delivered, as stated on our shipping policy. This is why we offer additional shipping coverage at checkout. This customer has confirmed the shipment is received on their end.
I recently purchased the Dr Dabber…
I recently purchased the Dr Dabber switch go I absolutely love this thing it’s all I have been useing for a month now since device came out This company has me amazed since the switch 2 I also own anyway I adore everything about this device thank you DrDabber Dabber once again 🤙
30 juli 2026
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