Dream Decking Reviews 

Really appreciated the regular communications/updates on our recent order.
Bronwyn, in particular has been an absolute star!

I was impressed with the quality of the decking when it arrived - we ordered the premium amber composite decking. The variation in colour is very effective and it does look realistic when down. We are halfway through fitting it but so far we are impressed. The corner trims came slightly damaged but I contacted customer services and they sent out new ones within a few days free of charge.

Decking received as per planned delivery and the tracking was spot on.
The quality of the decking is much better than expected and I am really pleased with how it’s looking. Not quite finished but soon will be.
Would definitely recommend Dream decking and would use them again maybe to get some balustrade next.

Had a few issues with a couple of damaged boards when they were delivered, I spoke to one of the customer service team who arranged for the boards to be delivered within 3 days of making them aware. Great service and hassle free replacement.

After a few teething problems with long delivery time and a few damaged parts I am pleased to say I am now on the road to completion. Talking with Melissa was very helpful in my final decision to give a 5* review. I can now say that I am very satisfied with the final outcome. The decking looks great and just a few bits to do for completion just weather against me (Not Something anyone can do about that)
Thanks again Melissa for all your help and support

Very helpful , knowledgeable team in the store . Easy to order and arrange delivery.
Good quality product extremely pleased with the finished decking . Surplus items refundable. All round a good experience from start to finish.

Delivery driver was really helpful offloading the boards (which are heavy) and the packs of rails (which are even heavier). Excellent comms throughout and good quality materials throughout. Unbeatable price too in my opinion.

If I could I would give this branch a 0 star rating. Worst customer service from start to finish. My mum ordered composite decking back in August to have decking done in her garden before the summer was over. She decided to extend the decking so ordered more decking which then resulted in them deciding to postpone the whole delivery for a further two weeks and only communicated this through leaving a voicemail the night before the delivery was set to take place. This then resulted in my mum having to postpone the guys that were all set to assemble the decking for her too. (Inconvenience and unnecessary stress). When the boards and decking did eventually get delivered two weeks later it was curb side delivery of 18 pallets of decking which they don’t tell you as a female that lives on her own you can imagine that was impossible to get around to the garden. Ridiculous! Was told in the store it wouldn’t be a problem ha! Literally not for them as they just dumped it and left. It turned out she needed more boards again and she asked if she could get them as a good will gesture due to the complete run around and stress. The boards were suppose to be delivered today and of course they haven’t! No email, phone call text message or nothing to tell us this was going to be the case. Now, they are saying the extra boards won’t arrive until the 5th of November!! November!! The decking was suppose to become completed before the summer was over. More than a month to receive 3 boards to finish the job off. Phoned this morning to be told they had tried to phone and left voicemail on the 17th of September which they hadn’t to say they had told us about the change. Untrustworthy company and totally incompetent. Would avoid at all costs! Spent a lot of money here to receive this type of customer service beyond shocking and appalling. This was the Edinburgh branch at Seafield would avoid at all costs.

(An update to my previous review)
After laying the decking ( in the rain, well it is Scotland lol ) it was looking great . Next morning when it was dry we noticed some boards were slightly different in colour . Email to customer service and Demi was really helpful and is sending me replacement boards .

Ordered decking in shop very easy to do. Laid all myself, ended being 4 lengths short for job. Phone shop and arranged extra real easy. Look amazing.

After a few issues with damaged parts I can say that the customer services side of things was great. Always quick to respond and problems sorted very quickly. Now just waiting for delivery or end post kits
Thanks again for customer service staff for all your help

Customer Services were very helpful and friendly and sorted a few querys out speedily
The decking is very good quality so on the whole 'a happy customer,

Update

On listening to the issues below, Melissa from Dream Decking was very efficient and professional in her response. This has restored my faith in Dream Decking and their ability to acknowledge its opportunities and take appropriate actions to resolve my concerns.

5 stars for Melissa.

1. Once the boards have been in the elements for a week or so they bear no resemblance to the samples previously provided, having faded tremendously.
2. Stater clips are very difficult to secure the boards in the correct location, this is because of the slot in the clip and the size of the screw head. The solution was to purchase starter clips from another supplier via eBay, would have had to do this anyway as there wasn’t sufficient clips to comply with fitting a clip to every joist and the joists being installed at 300mm on centre as per industry standard.
3. The hidden fixings supplied to secure the boards to the sub frame aren’t fit for purpose or sufficient. The spacer bar is too short and makes it very easy for the screw head to go right through the clip. Again I purchased more efficient clips from another supplier via eBay.
4. The boards are very easily damaged and a number of them were delivered with marks and nicks on them, where the polythene packaging was snagged or torn.
5. Railings and posts are extremely difficult to put together. No labels, no instructions and no templates. Even when I eventually managed to get hold of set of instructions, via email, they were extremely vague and incomplete.
6. All of the above have resulted in increased outlay so it would have been more cost effective and produced a better quality finish if I’d have gone to a more established supplier.
7. The 3 month timescale between placing the order and receiving everything was tolerable until encountering all the above problems and when other suppliers were proposing delivery in seven days and a much better product, I feel I’ve been taken advantage of.
8. Though some members of your staff have tried hard to resolve the issues I have raised, I have had to constantly remind a particular member of your sales team to provide me with information and updates, I’d requested. This didn’t become apparent until after I had placed my order and if I knew then what I know now I would never have placed my order and would advise any potential customer to go elsewhere.

Had my new decking delivered but sadly found some products damaged, sent email to dream decking customer service and had a positive response from Melissa who was very helpful- however whilst Melissa was very helpful sadly dream decking can’t replace 1 faulty deck board until 18th October 2024 which I find ridiculous given they are supposed to be the largest supplier of composite decking yet don’t hold any replacement stock ?.. so on that basis I have reduced by 2 stars pending delivery of replacement product after summer has long gone.

I called the Orpington store today and spoke with Dan regarding a small order for composite decking trim. Dan was extremely helpful despite it being such a small order and secured a very competitive price. I will certainly recommend the store and their service and await the delivery in a couple of weeks.

Tyler and Terry in your Doncaster branch were excellent. They were friendly, helpful and efficient and gave us excellent service. Sadly the same cannot be said of your delivery service. We have waited over 3 months for our delivery, which we were aware of, and after getting a text and email confirming the delivery would be made on Friday 23rd August, I booked my last day off and patiently waited for it's arrival. Without any communication to the contrary the delivery did not arrive. As you can imagine I was not very impressed with this outcome. Saturday morning we went to the Doncaster branch but as it was bank holiday weekend they were unable to find out what had gone wrong. Today I have been in touch on live chat and the wonderful Francesca has solved the issue to my satisfaction. The delivery is scheduled for Tuesday 28th September and she has also refunded my delivery charge for the inconvenience. I have dropped 1 star for the lack of communication during the original delivery debacle but your shop staff and Francesca have saved the day and this review, well done to them and thank you.
ADDITION
Unbelievable, I have received an update on my delivery and now it does not work for me, I have tried to contact them but I've had no reply. This company has the worst delivery system ever, we do not live in an age where there is someone at home all the time. Delivery times need to be concise and not moved around for your convenience. I have managed to make arrangements but I will be adding to this review if the delivery does not arrive as planned. Now we are at two stars down.

The salesman in Hull was knowledgeable and friendly. He advised us about all we would need to complete the project. The price was very competitive. It was no problem to change the delivery date. I was informed that the delivery was on the way. The delivery driver was efficient and friendly. I would recommend Dream Decking. Thank you.

This was a return of items ordered but not required - very helpful member of staff on the phone, good correspondence, came on time - shame you lose 10% for restocking charges along with a £29.95 collection charge but all in all I am very pleased so far with the product - purchased the premium boards

1 star is to much for this cowboy outfit.
Took my money over 8 weeks ago. Today I get told another 4 weeks.
Summers over give my money back.
Absolutely shocking service. Don't touch with a barge pole !

Excellent customer service in shop and phone. We were told it would take 6 weeks and it did exactly. Delivery excellent as well and kept updated when it woukd arrive. Measurements to cover area were spot on and hardly any waste at all. Quality is good and looks well. However no instructions with it and webpage down on day we were to lay it. Worked out in end. I think it would have helped if hidden fixings had been called spacers.