I ordered some knit flats in red and some boots. Unfortunately, I received the pair of flats in navy. I sent an email to the support team and they responded within an hour that they received my messag... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My Customer Service Agent, Estella, was everything one could hope for. She responded in a timely manner and provided very concise instructions and responded very thoroughly to all of my concerns. I've... Toon meer
Costumer service was very helpful and responded quickly when I was having difficulties shipping an item back. They gave me multiple options I can do to return, which I liked, and a percentage off my n... Toon meer
Bedrijf heeft geantwoord
Shoes arrived with scratch, team rectified the situation without me having to do anything which is great because it hard to get around at the moment. Very impressed with brand and move their products!... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contactgegevens
9500 Railroad Ave, 07047, North Bergen, Verenigde Staten
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4,4
Uitstekend
259 reviews
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Excellent Customer Service
The shoes are really cute and well made. Comfortable, too. Unfortunately, the red color was too pink. That’s a tricky color so I was disappointed to have to return the shoes. Thankfully, the return was a pleasant experience. The customer service rep was delightful and the process was simple and completed quickly.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Dear customer,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Received my boots
Received my boots. Great fit. Comfortable and look great. Pleasantly surprised. I don't usually have a good experience ordering shoes or boots! True to size. Thank you!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Sandy Walton,
Thank you for your wonderful review. We're delighted to hear that your new boots fit perfectly, feel comfortable, and exceeded your expectations. Knowing they were true to size and gave you a great online shopping experience means a lot to us.
Thank you for choosing us. We hope you enjoy your new boots, and we look forward to serving you again in the future.
Love the shoes I received
Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. Would definitely order from them again.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Charity Simpson,
Thank you for your wonderful review. We're so happy to hear that you love your shoes and that they fit comfortably. Although we're sorry your first order arrived incomplete, we're delighted that our team was able to resolve the issue quickly and provide the support you deserved.
Thank you for choosing us. We truly appreciate your trust and look forward to serving you again in the future.
Really cute shoes…bad Customer Experience
Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkout as a guest instead of creating an account, you must email their customer support. It took several email exchanges, each time stating my intent to return, order number and reason for the return in an attempt to process my request and receive the return mailing label (they will deduct fees from the refund). They wanted to provide options for my request although I’d clearly stated my intent. One of the options was keeping the shoes with a discount on future purchases. I clearly stated the shoes did not fit, why would I keep them? I don’t recall the other choices other than the one asking for a return label (option 1). I had to send yet another email to reiterate this. It was time consuming and frustrating. I’m giving 3 stars for the shoes (because they were really cute), but if it was not a user-friendly customer experience, it would instead be a 1 star. Note: Making returns difficult does not improve your sales results. No retailer likes returns, but it’s the nature of the business. Making returns easy and seamless might gain you customer loyalty.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Toni,
We’re truly sorry to hear that the return process was so time-consuming and frustrating, especially after you had already clearly explained that the shoes did not fit and that you wanted to return them.
We understand your concern. When a customer has already clearly requested a return, having to repeat the same information across multiple emails or review additional options can make what should be a simple process feel unnecessarily complicated. We also appreciate your feedback regarding the guest checkout return experience and how we can make the process more straightforward and user-friendly.
We’re glad to hear that you liked the shoes themselves, and we’re sorry that the return experience did not meet the same standard.
We tried to locate your order using the information available in your review, but unfortunately, we were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into what happened and assist you further.
Thank you for taking the time to share such detailed feedback. We will take your comments seriously as we continue working to improve our return process and overall customer experience.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Issue resolved!
I had an issue with an order. The CSR was very professional and knowledgeable and helped resolve my concern within a few emails. This is a company I can trust to stand behind their products as well as their customers.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Rebecca Wallace,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Comfy shoes, great service!
I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a return, she was able to assist me with a partial refund that will help me grab another pair of super comfy sandals! Great company, comfortable shoes and awesome customer support!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Shelby,
Thank you for your wonderful review. We’re delighted to hear that you love your sandals and that NancyYu was able to assist you with a solution that worked for you. Providing comfortable products along with thoughtful and flexible customer support is always our goal, and we're so glad your experience reflected that.
Thank you for choosing us. We look forward to helping you find your next favorite pair!
Fantastic customer service, thank you Mary
Customer service advisor Mary went above and beyond to assist me with my enquiry, she was efficient and informative and clearly made an effort to help me.
These shoes are beautiful and good quality for such a reasonable price.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello So Con,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
The EXACT SHOES are sold on SHEIN for…
The EXACT SHOES are sold on SHEIN for half the price. From the exact same manufacturer. Save your money and just go there. I’ll be returning because this feels like a bait and switch.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Diana,
We’re truly sorry to hear about your disappointment regarding the pricing and your concerns about seeing a similar-looking product offered elsewhere at a lower price. Please note that prices may differ across retailers depending on their current offers and promotions.
We completely understand your decision if the shoes did not meet your expectations. If you would like to return your order, we’d be happy to assist you with the available return options.
We tried to locate your order using the information available in your review, but unfortunately were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into this further and assist you.
We sincerely apologize for the frustration this experience has caused and hope we’ll have an opportunity to make things right.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
I had a quality issue with a pair of…
I had a quality issue with a pair of shoes. I love the shoes! And they are replacing them. The customer service team has been great and the replacement process was fast and simple! I will purchase more shoes in the future!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Julie,
Thank you for your wonderful review. We're delighted to hear that you love the shoes and that our customer service team was able to make the replacement process fast and simple for you. Providing prompt and hassle-free support is always our goal, and we're glad we could turn your experience into a positive one.
Thank you for choosing us. We look forward to helping you find your next favorite pair!
dream pairs is wonderful
dream pairs has excellent customer service with quick responses. They offer several different shoe styles and colors which makes it fun to shop. prices are reasonable too. would recommend!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello laura,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
responsive & accommodating!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi liz d，
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Not only do the have the most comfy…
Not only do the have the most comfy slip on shoes, they have amazing costumer service!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Valerie Perez Aguirre，
Thank you very much for your kind words!
We're thrilled to hear you love both our shoes and our service. Hope to serve you again!
Comfortable Shoes and Superb Customer Service
I have bought multiple shoes from DreamPairs and I continue to be impressed by both their comfort and style. Their customer service is superb and timely, and they are very attentive to customer needs.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Gabriela Martinez Gomez，
We're truly honored that you keep coming back to us. It's great to know that our comfort, style, and service have consistently met your expectations — and we really appreciate your recognition of our team's attentiveness and timeliness.
Looking forward to serving you again！
It was no fault of Dream Pairs
It was no fault of Dream Pairs, as they sent exactly the two pairs of dressy sandals that I had ordered. Unfortunately, the mailman left the package at a abandoned home. By the time the shoes were traced down, it had been raining for days. The boxes were soaked thru even though it was wrapped in a plastic bag. I took the shoes out to dry & reported what happened to DreamPairs. They were ready & willing to help in whatever way they could. The shoes appeared fine after drying & looked as appealing as they'd looked on the website. Dream Pairs, merely out of good business ethnics, ended up putting a percentage back into my bank account as an apology for all the trouble I went through in receiving the delivery. I am happy with the shoes and certainly feel that the customer service was phenomenal at pleasing the customer. 😁 Hence 5 Stars from me.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Kay Walters，
Thank you very much for your kind words and for your patience throughout this delivery ordeal!
It means a lot to us that you still gave us 5 stars despite the shipping hiccup. Looking forward to serving you again!
Customer service response and support were great
Although I did have issues with the purchase I was very grateful for dreampairs customer service support and their willingness to resolve the issue.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Gita，
Thank you for your honest feedback and for your kindness!
We're sorry about the hiccup with your purchase, but we're really glad our team could step in and help. Your appreciation means a lot to us — we always strive to resolve any issues as quickly and smoothly as possible.
Hope to serve you again soon!
Imperfect sandals, good company response.
I bought a pair of sandals and only wore them one time to a wedding. I did not even dance in them and by the end of the day, they had spots near the toe area where the material had worn away from the insole or footbed.
Dreampairs did issue a refund and worked with me to solve this issue.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Nina Niedenfuer，
Thank you very much for your honest feedback and for your understanding throughout this process!
We're truly sorry to hear that the sandals didn't hold up as expected after just one wear — especially for such a special occasion like a wedding. That's definitely not the quality we strive for, and we appreciate you bringing this to our attention.
We're glad our team could step in and issue a refund to make things right for you. Your satisfaction matters to us, and we always want to stand behind our products. Thank you for recognizing our efforts to resolve the issue — it means a lot to us!
We hope you'll give us another chance in the future to provide you with a better experience. 😊
Best regards,
Dream Pairs Customer Care Team
I had an issue with a pair of shoes and…
I had an issue with a pair of shoes and after going back and forth they chose to help me which was really good.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Ainsley Sanchez,
Thank you so much for sharing your experience with us!
We truly appreciate your patience and understanding throughout the process. We’re glad we were able to assist you and help resolve the issue. Your satisfaction means a lot to us, and we’ll continue working hard to provide better products and customer service.
Thank you again for your support, and we hope to serve you again in the future!
Great customer service
Great customer service! A pair of espadrilles started to fray after one wearing and they immediately replaced them!! Will buy from them again.
28 juli 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Sarah R,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
I was sent used shoes by Amazon instead…
I was sent used shoes by Amazon instead of new ones instead of pure white they look ivory, scuffed up and very dirty. It was very dissapointing since theyre for my wedding in a week and a half. Dreampairs however promised a full refund and ill be trying to clean the shoes thoroughly. Really hoping theyre not scuffed up too bad that itll show in the pictures.
23 juli 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi AbbySuarez,
Thank you for taking the time to share your feedback. We are truly sorry to learn about the condition of the shoes you received, and we completely understand your disappointment, especially given the importance of your upcoming wedding. Please accept our sincere apologies for the inconvenience this has caused.
We sincerely apologize that the product you received appears to have been used. This is certainly not the experience we want you to have with our brand, and we truly appreciate you bringing it to our attention.
Please note that your order was fulfilled and shipped by Amazon. There may be a possibility that this order was fulfilled by Amazon incorrectly—such as sending a previously returned item to you by mistake. This is certainly not the standard of service we expect, and we have already brought this matter to Amazon's attention to help prevent similar occurrences from happening in the future.
We are glad to confirm that we have processed a full refund for your order. Please allow 3–5 business days for the funds to be deposited back to your original payment method.
We sincerely apologize again for the disappointment and inconvenience you experienced. We truly value you as a customer and hope you have a beautiful wedding day.
Should you have any further questions or need additional assistance, please don't hesitate to reach out.
Best regards,
Dream Pairs Customer Care Team
I love the dream pair brand
I love the dream pair brand. I buy many shoes from them! Unfortunately a stair wedge sandal we purchased snapped a band after a week of wearing them, but customer service was great to work with. They replaced it for us!
23 juli 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Lindsey Kellis,
Your comments have been shared with our entire team at Dream Pairs. When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
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