I have gotten two different pairs. Military style boots and fuzzy boots from two different affiliated programs. These are the most comfortable shoes you will ever wear in your entire life. These are m... Toon meer
Bedrijf heeft geantwoord
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I had an issue with my Amazon order and only received one boot instead of a pair. I reached out to the company directly, and they responded very quickly with a clear explanation of my options. They of... Toon meer
Bedrijf heeft geantwoord
I ordered some knit flats in red and some boots. Unfortunately, I received the pair of flats in navy. I sent an email to the support team and they responded within an hour that they received my messag... Toon meer
Bedrijf heeft geantwoord
Costumer service was very helpful and responded quickly when I was having difficulties shipping an item back. They gave me multiple options I can do to return, which I liked, and a percentage off my n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contactgegevens
9500 Railroad Ave, 07047, North Bergen, Verenigde Staten
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4,4
Uitstekend
261 reviews
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Savannah was very helpful with my…
Savannah was very helpful with my experience. I got a size 8 in their shoes but unfortunately it was a little too big. I started a return and Savannah got back with me very quickly! She created my shipping label and I will be sending it off on Monday.
3 juli 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi LaRissa Williams，
Thank you for your kind words. We're greatful for your feedback.
It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Great shoes. Great customer service.
Ordering was simple. Delivery was quick. Return was handled professionally. Products are well made. Will definitely order again!
3 juli 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello SUZANNE LOWE,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
I have NEVER in my life had a stilleto…
I have NEVER in my life had a stilleto heel that as soon as you put them on, you're walking on CLOUDS! Good on the balls of your feet, your knees and posture! And the style is GORGEOUS!! 🥰😍 I can dance and walk All night long!! It will compliment your outfit or dress with HIGH CLASS of style and QUALITY!!!💯🔥🔥🔥🥰🥰🥰
2 juli 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello christine goodson,
We really appreciate you taking the time to leave us a review.
These are the stories that keep us so motivated to continue creating loves styles and designs that accommodate every one of our members and their needs.
We’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Absolutely love this brand
Absolutely love this brand! They have all the styles of a lux brand, but are much more affordable. I also had an issue with a pair that I recieved and the customer service was amazing. If you haven't already tried them out, definitely do!
29 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Mariah,
Your comments have been shared with our entire team at Dream Pairs. When we hear from happy customer like you, we spread the positivity around!
Thank you for your generous time.
Great customer service
Had a problem with a product and was bummed out about it but they turned it around by helping me out big time.
25 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Raven,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
fantastic shoes and top tier customer service
I am beyond impressed with my experience with Dream Pairs!
High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right out of the box.
Lightning-Fast Delivery: I was shocked by how quickly my package arrived—it took less than 4 days to get to my doorstep!
Exceptional Customer Service: I had a slight issue with my initial purchase, but their support team handled it flawlessly. They responded to my email in under 24 hours and resolved the problem completely and hassle-free.
It is so refreshing to find a brand that delivers both amazing products and a reliable, stress-free shopping experience. I will definitely be ordering again!
25 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi annmarie,
Taking the time to leave such a great review about our service, this has really made our day!
We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.
Amazing customer service
Amazing customer service! Had a slight issue with the product but they fixed it right away and were so easy to work with!
22 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Char Ainsworth,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Dream Pairs has gone down hill so bad
Dream pair has gone down hill so bad. I ordered from them many years and everything was great. I just made a recent order and they are using Amazon now to deliver their products? Wow 😮 another concern was that one pair of my shoes did not come in a shoe box but they were in plastic as if I ordered shoes from Temu or SHEIN. This was more than likely my last purchase. I’m not sure if they are doing bad or just being cheap. Regardless, their shoes are not cheap and shouldn’t be treated as such.
Update: Dream Pairs has reached out to me and effectively addressed the concern that I previously expressed. Consequently, I will be revising my review score accordingly.
20 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello HerShe,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
As we are unable to retrieve your order details from the information provided in your review, we have raised an “Information Request” on Trustpilot. Please kindly reply to this request so we can look into the matter further and provide a suitable solution.
You may also contact us directly by email at:
support@dreampairs.com
We truly appreciate your feedback and the trust you have placed in us over the years. We look forward to hearing from you and helping resolve this for you.
Best regards,
Dream Pairs Customer Care Team
The shoes were super cute and arrived…
The shoes were super cute and arrived quickly. However, they were broken. Contacted customer service for an exchange. They responded quickly and were supportive. Offered the exchange, but size was no longer available so they issued a full refund.
19 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Ricci Lapio,
We’re sincerely happy to hear that you had a positive shopping experience and purchase!
Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Fast and helpful
I needed my order cancelled because I mistakenly ordered the wrong item and needed to re-place my order. I was helped within minutes, and not only did I get my refund right away, I was provided with links to the items I needed for the next order. Very happy, thank you!
14 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi R. S.,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Helpful Even After the Purchase
I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and willing to help.
Customer service like that is hard to find these days. They went above and beyond to make things right, and I truly appreciate their generosity and professionalism. It's clear they care about their customers long after the sale is made.
2 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi D Joyyy,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Great Customer Service and Follow up
I have several pair of shoes and love them! I received an order that was wrong and they corrected it immediately! The process was smooth and the service was great and efficient! I highly recommend their product.
3 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Danielle Gutierrez Stone,
Your comments have been shared with our entire team at Dream Pairs.
When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
I received my shoes quick however they…
I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.
10 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Tisha Barber,
We're so happy to hear you had a great experience with Dream Pairs.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Really comfortable shoes
Really comfortable shoes. They run a little bit big.
6 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello z Cast,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs.
We sincerely thank you for taking the time to share your thoughts with us.
Quick delivery
Quick delivery. Shoes did not fit as expected. Support was quick to help me resolve the issue.
7 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Denise Robles,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Excellent customer service!
I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Service about 6 weeks later. From that point forward, the support team has been persistent in discovering the problem and resolving my return issues. No one was at fault, just a mishap. When an explanation wasn't quickly discovered, other support services might have written me off. Not the Dream Pairs support team; they stayed with me to the end. Special thanks to Lance Wang.
8 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Jade Banks,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Customer service
Their customer care service is great, I have ordered from them multiple times and I love their heels. I got a different size and had to make a return, the process was done smoothly and their representative was extremely helpful and very sweet!
8 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Zee,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Made things right, but room for improvement
UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to ensure my satisfaction. Bottom line: They ultimately made things right and can avoid customer dissatisfaction going forward by updating their policies to be more customer-centric and consistent with competitors; e.g., no-hassle returns (versus pushing for an exchange and offering only partial credit for returns), pre-paid shipping labels for returns, and retrain chat support personnel.
ORIGINAL: Shoes arrived with one toe indented and the other's strap deformed. Got the runaround when attempting to return; they avoided initiating or accepting a return and offered a maximum credit of 30% either way, which wasn't consistent with their policy.
6 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Amanda Parker,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience and frustration this situation has caused you. We fully understand your concern regarding the condition of the shoes upon arrival.
We would also like to apologize if our request for photos during your chat with us caused any additional inconvenience. The reason we occasionally ask for photos is not to make the process more difficult, but rather to help us verify the issue, investigate potential quality concerns, and ensure that products with defects are properly identified and removed from inventory. This also helps us prevent similar issues from affecting other customers in the future.
At the same time, our warranty policy is designed to make things as easy as possible for our customers. For confirmed product quality issues, customers are eligible for a full refund or a replacement, and the item does not need to be returned to us.
We would like to once again extend our sincere apologies for this experience.
Please rest assured that we take product quality issues very seriously. In cases involving confirmed damage, our policy allows for a full refund. At this stage, your order has already been fully refunded.
We deeply regret the inconvenience this has caused you and truly appreciate your understanding. Our team will also follow up internally regarding this issue to further investigate and prevent similar situations in the future.
Very fast and genuine responses when I…
Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deducted from the refund. The boots were fabulous but they were the wrong color. Other than that, great site.
3 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hello Uvee Wiggins,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs.
We sincerely thank you for taking the time to share your thoughts with us.
I accidentally received a use pair of…
I accidentally received a use pair of sandals and was issued a refund without hesitation customer service was pleasant on assisting me through the process.
3 juni 2026
Review zonder uitnodiging
Antwoord van Dreampairs
Hi Jami Fink,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
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