Dreams Ireland Reviews 

Kerry was really helpful

Excellent customer service from Joe in Newtonabbey from start to finish. He has been extremely helpful in selection of a bed and sofa, offering advice and guidance throughout every stage of the purchase. He has gone above and beyond - I would highly recommend speaking with him when in store.

We were told 3 months wait for delivery it was 5 months sofa came without back feet 2 months later still waiting for feet to be fitted.
If they let thing's out of the factory like this what else have they left out with other thing's.
Leg's came today 26th June the wrong leg's grey plastic egg cups instead of solid brown wood.
KEEP AWAY.

Edward was the name of the sales assistant and he helped so well to pick two new beds for my house. Thank you

I had a great experience with Dreams from start to finish. The staff at the Newtownabbey store were so friendly, welcoming and helpful when I was purchasing my new mattress. They took the time to help me choose and made the whole process really easy.

Paul and James delivered my new mattress last week and I couldn’t have been more impressed with their service. They were both so friendly, polite and helpful from start to finish. They kindly helped me lift my old mattress out and carefully put the new one in place, which made such a difference. They really went above and beyond and nothing seemed like too much trouble.

A real credit to Dreams — I would not hesitate to recommend them. Thank you to everyone involved for making the whole experience so easy and stress-free!

Lizzie at the Glengormley Branch was extremely helpful and customer service on point. Also got assistance from Johnny. Both gave good advice and Lizzie was extremely knowledgeable. Very good at the auld upsell as well.

Brilliant service by Edward in the Bangor store

Joe was amazing, so helpful and friendly, very happy customer. Highly recommend, ask for Joe!! All staff really good.

Very friendly, knowledgeable staff, thank you for all your help Johnny

Dawn was great , very helpful without being pushy - gave us time to consider our options

Caroline has been absolutely amazing, she walked me through the different options and I left feeling very happy with my purchases. Thank you again Caroline!

Had a very good experience in dreams Liz was very friendly and informative and made the experience go very smoothly Joe completed the sale and was very friendly also overall a great experience

Emma at Dreams Ballymena was brilliant! She was so helpful and patient while we were choosing our new mattress. She really listened to what we needed and gave excellent advice without any pressure. Made the whole experience really easy and enjoyable. Would definitely recommend her and the store!

We ordered a Tipperary 2-seater sofa bed in January. The first delivery was cancelled because the sofa was "missing from the truck", and when it finally arrived on 24 February it had a strong smell I assumed was just new-fabric odour (my wife thought it was smelling very bad right away). A Family bereavement and holiday kept us out of the house for several weeks. When we returned home made it was obvious the sofa was giving off a strong, musty damp smell that filled the room. I reported this to Dreams on the 16 April — just over seven weeks after delivery.
Our home is well ventilated, and we believe the damage happened before the sofa ever reached us — most likely while it sat in storage after being left off the delivery truck.
Here's where it gets worse. The technician Dreams sent out on 24 April confirmed to us, in person, that there was a damp odour coming from the cushion foam and the underside of the mattress. Yet weeks later — after our case was handed to a new advisor who had no record of it and asked us to resend everything — we received a written outcome stating that "no manufacturing fault was found" and that the team was "unable to detect any smells". The exact opposite of what their own staff member told us face to face. When we asked for the written report from that first inspection, what we received again contradicted what the first technician had told us in person — worth noting that the second inspector who visited made no comment at all during his visit.
Communication throughout was poor. We had to chase repeatedly for updates after both inspections, sometimes waiting days or even weeks for a reply, and the case handover meant explaining the whole issue from scratch.
We even offered Dreams a simple way out: just replace the cushion foam and the mattress and see if that resolved the smell. If it did we could have closed the case there. It would have cost them next to nothing and shown a bit of goodwill. Instead, their proposed "solution" was for us to pay €60 for an independent inspection — despite the Consumer Rights Act 2022 placing the burden of proof on the retailer for the first 12 months, not the customer. When we pointed out our statutory rights, we received an email telling us the investigation was concluded and their "position is final".
So we're left with a musty smelling sofa bed and a company that simply closed the case. We are now pursuing a chargeback and taking the matter to court through the Small Claims procedure. Order reference available on request.

A quick note in reponse to DREAMS.ie reply here, I have already been discussing this their Customer Care (bit of a misnomer here) so not sure why they are telling me to contact them again, they already closed the case and didnt taker responsibility for the issue.

Dreadful service.

Ordered two months ago and no update since then on delivery. Given the recent failure of Rathwood, you’d wonder if this is the next big failure. I have emailed their contact form and will see if they respond with a clear delivery date. Hopefully others will take account of the number of negative reviews here.

Update: 12/06. dreams.ie replied suggesting I email them with my order number. I have done that four days ago and still no reply. You have my details - Order Number: 2713534|DIOM58906852

Good customer service

Couldn’t recommend this place enough. We bought our full suite of furniture. Katrena and Helen in the limerick store were both fantastic. Amazing customer service.

Cannot commend Tanya enough, she talked me through bed mattresses and helped me choose the right one for my disabled needs. Thank you, she’s a credit to the company.

Emma our sales advisor was very helpful and friendly. Nothing was too much hassle and explained everything clearly.

Tanya was super helpful & extremely patient while we chose a bed, would recommend