Drhouse Reviews 86

This place claimed they couldn’t google the address of my pharmacy while I have the flu and was literally showering my kid with the flu who had just puked all over himself… Perhaps the worst customer service experience in medicine I’ve ever had. Even if the company locks out Google, you can’t use a phone to find an address?

This is a very incompetent business. My appointment was scheduled very quickly. I had a 60-90 second video call with a doctor. I asked specifically for an "transvaginal-pelvic ultrasound referral". The doctor spoke fast and then was like "Okay, is there anything else? I then mentioned, no, just the referral for tv, pelvic, and abdominal pain. She said "Okay, goodbye, then!" I got the referral a few days later, which only stated a transvaginal ultrasound. Nothing for pelvic or abdominal scans. I spent 8+ hours calling imaging centers (being told that the referral would not work for what I needed), and trying to reach DrHouse numerous times via email. Their 'comment' form online does not work, and their ridiculous support app only responds via AI which tells you over and over again "It may be hours before your doctor can respond. I will inform you when they do." I am on a business trip and only have so much time to complete scans before leaving the area, and this is just wasting all of my time. There was never any apology for wasting hours of my time, either via the app or in email. I would not recommend DrHouse to anyone. The idea that it takes a few minutes to take someone's money, and hours upon hours to hope for someone to respond is ridiculous, especially when it is their sloppy mistake in the first place. Very incompetent.

I told Dr Marc berzansky that i have pneumonia and need antibiotics, he said very unlikely, you have just a flu, prescribed tamiflu, where then i puked my brains out, syptoms got much much worse where i was hospitalized and they found i infact did have pneumonia like i told him from the beginning. 0/10 for this uneducated excuse of a doctor, someone should take his license away

I asked for a simple referral . Then clinic said its only a letter not a referral and requires some specific info included it . They rejected to contact w clinic and kept giving me the same letter . It didnt work . I Paid them for nothing .

Told them online what I needed prescribed exactly and they said sure pay $129 for a call for a doctor to send the prescription. He refused and they stole my money. This is a disgusting company.

Totally garbage website, says they accept insurance but only a very limited one and only certain plans. What a joke. Customer service is a total joke and have been trying over and over to delete account with no luck Stay away from this garbage website.