Drive Reviews 

My experience was disappointing. I was assured that the car would be thoroughly checked before delivery and was told it needed two new rear tires. However, this wasn't addressed before delivery, and I ended up having to arrange the tire replacement myself. The car arrived with two bald rear tires and the service light on.

After I paid the deposit, it was difficult to get in touch with the sales team, and they seemed uninterested in assisting me. On the positive side, the customer support team was excellent. They eventually covered the cost of the two rear tires and agreed to pay for the service.

Customer service great until send money then they have not been in touch not responding to emails and can't get them on phone. Garage car coming from have been great but they still haven't received money from hey car despite being sent over a week ago. Do not use

What started off as a great experience quickly fell apart. I placed a £99 deposit for a vehicle on the website yesterday. Received a welcome call from Henor. Very nice guy, full of knowledge and outlined the process. On the call he told me that the car had sold and suggested another vehicle. I also found that same vehicle. We agreed on a price and he spoke to his manager to confirm. He than moved my deposit over and explained that he would get the order form over to me. However his system would not allow him to send an order form past 6pm, more like he wanted to go home but fair enough. I than called at 9, 915, 930 and continued to call until 11am. Finally he returned my call. Have you monitored your phone calls hey car? Customers constantly ring and the phone goes to voicemail. I spoke to two separate people and each time Henor was on the phone. He must be selling lots of cars to be on the phone for a solid 2 hours. I have emailed as well. Guess what? The car was gone as somebody bought it over night. The customer service and process is severely lacking. If I were you heycar, I would look into your process and look to improve the interaction and buying process. I am not happy at all.

Started off completely fine until they got my deposit and then you don’t hear from them, You have to call them up multiple times just to get an answer or a update on what is happening, Very slow service, even though I was told I would have my car by a certain time they failed to meet this and still avoid your calls and emails. I then got told I could pick up my car soon and then received another email saying the opposite. Do not recommend at all I’ve been waiting ages and still do not have the car. But they have my money.

Such great service, communication all the way and with everything going smooth from start to finish. Very happy with the whole experience!

The dealership was very nice and they were able to give us the money that we needed to get for our vehicle.
The salesperson was very well mannered and treated us very well, informed us about the vehicle and made us feel like people not just a customer, he took us through all the details Joshua was a credit to the company nothing was to much trouble for him from start to the final day of pick up even taking me to tax the vehicle. Well done to him. Would l recommend him to anyone wishing to buy a vehicle from the company, yes I would.

Paid a deposit of £99 on the 13th December 2024,the payment was processed on the 16th December. Nothing happened with the order and the £99 has not been refunded.
Several emails were sent concerning this matter and all have been ignored.

Best option to buy any car

Selected a car and paid the deposit. After paying the deposit Heycar imposed a number of obstructions. It is clear that this company did not want to supply the vehicle because the transport distance from dealership to me was too far and not viable.

Members of the public should be aware of these tactics.
I would advise people to buy direct from the dealer who has the car for sale and bypass this organisation. I went direct to the dealer and received excellent customer service.

Petya was great to deal with and when I decided not to progress with the car the refund was processed the same day.
Great customer service.

Conversation could have been shorter and certain details requested were not readily at hand.
Otherwise no problems.

Great communication

The sales executive looked at my enquiry very efficiently. No pressure was applied to secure the deal l was looking for.
The car was ready at the time arranged full of fuel and battery fully charged. Excellent service.

Very polite friendly the person I spoke to at hey car, and dealt with my query promptly.

3 stars because the car itself is lovely, as described and a good price point.

Unfortunately, the process was extremely drawn out and trying to get in touch with anyone regarding an update was almost impossible. Numerous calls and emails went unanswered. The date I was told I would receive my vehicle came and went without any contact from HeyCar. I felt I was left to do all the leg work, asking for updates and estimate delivery dates without any straight answer. I was passed to numerous different members of staff (who were all very polite and apologetic) with nobody appearing to take responsibility or be willing to provide an explanation.

A really shame as the vehicle is lovely, but I would not return or recommend HeyCar if you want your car anytime soon.

Very poor customer service - 9 (7) working days after reserving the car I get a email saying they have arranged to pay the dealer but that will take another 3 working days - no idea when the car will be scheduled for delivery - a shambles of a scam by complete incompetents - they are scammers keeping your money for as long as possible to try to make interest on your money (millions) - save time effort and stress by going direct to the dealer

Easy to deal with, Communication was first class

Couldn’t have been easier