Drive Reviews 

I purchased a car via the HeyCar app. The process was simple, I was put in direct contact with the dealer that was selling and all went through with no problems. The dealer was great and the purchasing journey straightforward.

Shocking customer service trying to buy a car and can't even get through

Like many people I was a bit skeptical about buying a car without having a physical inspection and a test drive. The particular car that I bought was over 200 miles away so free delivery was very attractive. I dealt with Henor who explained the procedure and was then passed over to Liz who handled the delivery details. The car was driven to me by a very polite, helpful and interesting driver who handled the neccesary details and paperwork. On the day he phoned me a couple of times to let me know his progress on the journey.
All in all, the process was very easy and quite quick. The car is as good as I hoped for and I have been very satisfied with the experience.

Nev, the salesman was very friendly and provided a great experience. Although new to the Portsmouth branch he was very knowledgeable

great to deal with

Really straightforward purchase with good and clear communication. Very happy with my vehicle purchase!

A fantastic service, from start to finish.

Great until they had my money then disappeared without a trace for 10 days. Phoned me on day 11 to say there was paint scuffing on the boot due to loading and unlading heavy items. Said it would be two weeks to repair or I could have £300 off if I accepted as it was. After being sent photos and them upping their offer to £500 I accepted. Upon delivery there was additional damage to the wheel arch and a much larger and deeper paint scratch which they hadn't mentioned. This was consistent with a collision - it looks like someone had reversed the car into something solid. It was impossible to speak to customer services as no-one answered the phone and despite leaving messages no-one got back in touch. Eventually 5 days after the car was delivered someone replied to an email. Several emails later they have offered a paltry £150 further off the car. Will go back to using CINCH as they were completely transparent with detailed photos of even minor blemishes and they actually answered the phone.
EDIT: They eventually offered a further £150 which I've accepted. However, there is no sign of the cashback offered when I bought the car (£700). According to their terms and conditions this is supposed to be offered after 14 days and we're now on day 26.

When a request was made for information it was received in an hour

All went very smoothly

Quick response... answered everything in a polite professional way

Good and efficient and explained every thing in detail

There's a lot to like about HeyCar.
The website is simple to navigate around, and the results are easy to filter. The subsequent purchasing process is easy.
The prices of the cars exclusive to HeyCar are reasonable.
The car came supplied with all the requisite paperwork fuss-free, and was delivered on time on the day. It even included genuine manufacturer's floor mats....a small but nice surprise.
There was a promotion on at the time I bought the car. A cashback was part of it. This was paid on time.

What's not to like:
Communications are the widely known to be the weak point of HeyCar and I can confirm this. As soon as I paid for the car, useful coms dried up. I had to chase hard to get an update.....far harder than comes naturally to me and far harder than should be necessary. Fixing this is so simple. I don't know why they can't/won't. I bought a car online in 2002 (from Virgin Cars) and that was a far more reassuring process despite being the very early days of buying a car online.
The car was in pretty clean condition when it was delivered. I had to spend 20mins or so cleaning the interior to get it into the condition I expected. It was a little grubby in places. No biggie but again a simple fix.
The thing I'm most upset about, towards myself as much as HeyCar, is I noticed three weeks after buying the car that a panel gap (between the grill and bumper) was nowhere near what it should be. I wasn't familiar enough with the car design to notice it upon delivery, but eventually I did. The wonky component is plastic and I guess it's had a light knock that deformed it. When I asked them before I took delivery of the car, HeyCar said the car hadn't been crashed. I believe them. But this wonky bumper/grille is disconcerting and annoying. I should have noticed it earlier and HeyCar could and should have done something about it prior to delivery. I'm hoping it is a simple/cheap fix. (yes I confirm that the wonkiness was present upon delivery.....I've checked footage from the day of delivery)

Very simple process, couldn't have been more helpful.

Great choice
Great prices and service.
Only negative for me was communication in relation to email responses and calls into the sales center regarding updates on delivery.
Very happy with the car and condition.

After alot of consideration and discussion with a Heycar sales rep I made a purchase for a car online. After the purchase I still had some questions as ewas really quite nervous about the process however I could never get anyone from Heycar on the phone. I sent numerous emails and got sporadic responses usually at least 1 day later. 11 days after transferring my money for the car I received a call telling me the car was infact damaged with scratches to the bodywork and gave me 2 choices. 1st was for them to repair but deliver date was not made clear and the second was for me to receive £600 back from the original purchase price. At this point what confidence I had in Heycar evaporated and the car was clearly not what had been described to me. I asked for a refund immediately. To my relief I got my refund 3 days later. For me the process was just too distant and there was no support during the time from payment to actually finding out when the car may be delivered. I'm sure the process works most of the time but for me it was a bit of a disaster and has put me off even buying a car on-line again. I'm sticking to dealers forecourts where I can see and drive a car before I hand over the cash.

Great help from Daniel