Drive Motor Retail Reviews 

Drive Motor Retail Scarborough

We have just purchased our third Hyundai i10 and on each occasion have worked with Danielle Boocock.

Danielle is very professional whilst doing her absolute best for her clients. She left the organisation for 18 months and we decided that we would not buy our next car from Hyundai Scarborough. She recently rejoined the company and we were thrilled and have just taken delivery of our third i10.

Danielle is an absolute asset. As a female purchaser I would prefer to deal with a fellow female and I felt Danielle had my interest at heart.

A big thank you to Danielle and I hope I will be able to deal with her when I buy my next car.

Andy King. 100% professional and helpful.

The experience was first class aided by the wonderful Layla and Emily.

Took my car to Drive Hartlepool for an Alarm fault, charged me £140 for diagnostics, told me it was the battery. Fitted a new battery but didn’t cure fault.
They then wanted me to pay for parts ad hoc to try to fix it! Found out from Peugeot that they should have raised a Technical ticket. They then wanted me to pay for further diagnostics!
Not what I would expect from a main dealer, steer clear!

Second car purchase having had a very positive experience last time that was 8 years ago.
All calls were followed up in a timely manner with enthusiastic and timely updates on our car purchase this time around too.

Only slight negative is the recent introduction of a centralised call system where you cant call sales team members directly,but call team do follow up in a timely manner

Van was recalled by Vauxhall and needed a service nothing was wrong with the van drove perfectly. They phoned me to say they had done some checks on the van and it requires £3000 worth of work , no warning lights had come on , I said no , now three days later coincidentally the emissions light has come on ?

Bought a Renault Zoe EV. purchased with ease. The most economical ev I have ever driven, at 5 miles per kilowatt, most EVs are about 3.8 miles per kilowatt.

I came to Drive Marshall today with my mum and partner and the staff were very polite and helpful. Jonathan is such an amazing sales advisor and always make sure you get the best from their services.

Stockton -on-tees: The attitude here is shocking. Sold us a vauxhall corsa griffen and in 2 years has been back to them with serious faults. Said we wanted to exchange for another Griffen but they tried selling us more expensive cars. Spoke to us like were scum. Manager never rings back and had the phone put down on us. After sales !! What after sales.DONT BUY FROM HERE. Con men who dont care

Booked in for my car to be looked after after paying for this to be repaired elsewhere. YouDrive Darlington booked this in very quickly and after looking at the car we’re able to identify the problem quickly, my car required a full wet belt repair. The technician were brilliant and completed the work very quickly and getting my car sorted quicker than I thought they would, a lot of garages couldn’t get me booked in for at least two weeks but YouDrive got me in within a few days. The customer service from everyone I spoke to was excellent and I was updated throughout the process, the lad on the customer service desk named Jake was extremely helpful, knowledgeable and kept me up to date throughout the whole time. I must say the technician that carried out the repair has done this to a very high standard, I will be booking my car back in for a service and MOT and wouldn’t take my car anywhere else.

Jose Hidalgo,
Very good service, very helpful

I enquired about a car at another branch and was told it would be delivered to my local branch, four weeks later and after many phone calls and emails it never came. No one communicates which each other or lets you know anything, shocking service, complete waste of my time, the first time I have not been able to buy a car off a garage.

Jose Hidalgo, great service , very helpful I highly recommend, he is professional and kept me updated with my car , 5 star service

One star as its impossible to give zero. It's fine so long as you never need to deal with the parts/servicing department for more than one day at a time. Timeframes don't appear to be a concept they understand and everything seems to be on a day by day approach hoping that a part arrives(now been over a week of this and all they can tell me is we dont know when the part will arrive(a part that is common to peugot, citroen, Vauxhall and toyota). It also seems they have no ability to provide courtesy cars which would at least mitigate the delay

Jose Hidalgo ,
You could not have a more helpful, knowledgeable and friendly sales executive. He made my first motability experience most enjoyable, and we even had a laugh along the way. He was very patient and understanding and would highly recommend him to others for his service.

I can't fault the process up until the point of sale.
After the sale, I had to do considerable chasing and was always needing to be proactive. There wasn't any proactivity with comms on the part of the sales team at all.

Staff were always apologetic and polite and did work hard to resolve issues however, I was told on multiple occasions over around 3 weeks: "sorry we've been busy" when I asked why I haven't had an update.

The car is as expected and we're happy with the purchase. But the attention to detail and post-sales care has been abysmal.

Huge shout out to the sales guy (I think his name was Rob) who went out of his way on his day off to complete the delivery himself though - that was an above and beyond moment.

We were promised that the car mats for our Leapmotor T03 would be forwarded on to us as soon as possible. Six months on and we are still waiting despite the salesman and his manager promising to send. Very disappointing.

Jose Hidalgo,
A pleasure to deal with Jose . So helpful and friendly from start to finish . Thank you .

I found the staff at drive to be really friendly, welcoming and helpful. I felt really well looked after by Adam, Adnam and Jose. Jose kindly drove me to the post office so we were able to tax my new car. I’m so happy with my new car, thank you all for your help.

bought a brand new vehicle from their Bury St Edmunds branch, has done less that 1000 miles and broken down twice with serious faults, have had to contact vauxhall to reject the car but this dealership aftersales have been terrible and dont even understand the law...NEVER BUY A CAR FROM THESE PEOPLE