Would highly recommend buying from Drone Safe price was the best for our dji flip and with free gifts, absolutely delighted with the aftercare nothing to much trouble. If you want hassle free buying... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sometimes you judge a company when things goes wrong and how they deal with it. I ordered a new DJI Air 3S Fly More combo, with additional extras. They delivered the next business day. Unfor... Toon meer
We approached DroneSafe after one of Galloway Mountain Rescue Team’s drones was grounded and we needed to find a replacement. From the outset, the team at DroneSafe couldn’t have been more help... Toon meer
Exceptionally easy to place my order for my DJI pocket 4 pro Not only benefitted from a discount making it a great bargain, I also received a free 128 gb memory card. If that wasn’t enough , I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drone Safe Store
Geschreven door het bedrijf
Visit Our Website
Browse Our Products
Special Offers
Get In Touch
Drone Safe Register Ltd. trading as Drone Safe Store is a very highly rated DJI retailer based in Chichester, West Sussex which is on the South Coast of the U.K. With over 3500 combined reviews across Google and Trustpilot. Drone Safe Store ships across the whole of the U.K. and are one of the biggest DJI Retailers in England.
The Drone Safe Store team is always here to help and having lived and breathed the drone industry since the beginning, we are the drone experts. Let us take you on your drone journey, and we can educate you on drone laws and tips and tricks.
We believe we do not want to sell you what will make us the most profit, but what you truly need!
We are seriously customer service orientated and we will always put you first.
If you want help and advice, please call us on our telephone 01243 859444 and one of the team is more than happy to help with any queries. Or, you can contact us on our Live Chat which we are online from 9am-9pm 7 days a week.
Contactgegevens
Unit 1K, St James Industrial Estate, Westhampnett Road, Chichester, PO19 7JU, PO19 7JU, Chichester, Verenigd Koninkrijk
- 01243 859444
- info@dronesafestore.com
- dronesafestore.com
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Guidance from Professionals
Two recent experiences with Drone Safe Store confirm as to why I am a returning customer again.
The first was with regard to my seeking advice as to my best option Avata 360 package that would help me get the best out of three different drone models supported by different controllers along with and without Goggles.
The second was advising me as to the activation process for the Care Refresh package for the Avata 360.
It is always refreshing to be able to chat with teams who know what they are talking about.
Many thanks, once again, to the Drone Safe Store team.
Until my next drone interest…….
27 april 2026
Review zonder uitnodiging
Great retailer!
Perfect! Exactly what I ordered, timely delivery and a better price than most retailers for exact same bundle. There’s some really good accessories stocked too and I liked their additional cover options for the tech itself to give peace of mind!
26 december 2025
Simple website
26 maart 2026
Delivered next day
Purchased DJI drone. Best price and delivery was the next morning. Can't beat that.
23 april 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Thanks so much for your kind feedback, R Davies!
We’re really pleased to hear you were happy with both the price and the speedy next-day delivery. Enjoy your new DJI drone, and if you ever need any help or advice, we’re always here.
Happy flying! 🚁
Great price and very quick delivery…
Great price and very quick delivery what more could you want
22 april 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Thanks for your review, Bloggs!
We’re glad you were happy with the price and speedy delivery — exactly what we aim for. We appreciate you taking the time to share your experience!
Hope to see you again soon.
Ordered on Friday delivered this…
Ordered on Friday delivered this morning, Great customer service items are dispatched quickly and delivered on time.
Thank you
20 april 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Thanks for your kind words, John!
We’re really pleased to hear your order arrived quickly and that you had a great experience with our customer service. That’s exactly what we aim for.
We appreciate your support and hope to see you again soon!
Would not use again. Poor communication, and frustrating to show items in stock if you don’t have them in stock.
Love to review the product, but not received yet. Reviewing due to receiving a request for my feedback via email.
As for the experience, ordered on Wednesday based on the website offering guaranteed next day delivery. Checked I was within the cutoff, and placed the order.
Heard nothing from DSS, so used their chat to query on Thursday - was told it would now be coming on Friday. Got in touch again on Friday to say no tracking received, only to be told they were awaiting stock and it would be shipped on Friday to arrive Saturday. Was then told it had shipped, and I received a tracking number.
This wasn’t working, so towards end of the day, I again questioned DSS, to be told it wouldn’t be picked up until 1730. Finally got working tracking for a Saturday delivery.
Waited in on Saturday, DPD then say they’ve tried to deliver, and we weren’t in. Wrong house, now supposedly being delivered Sunday.
Appreciate the DPD is beyond DSS control - however listing items as in stock, and available for next day delivery is very much in their control. If you don’t have the stock, don’t show it as in stock. If there’s a delay with delivery, at least let your customers know. It will save them waiting in without a clue as to what’s going on.
8 april 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Hi Tom,
Thanks for taking the time to share your experience — we’re really sorry to hear about the frustration this caused.
You’re absolutely right to expect clear communication and accurate stock information, especially when selecting next day delivery. On this occasion, we fell short. The delay in updating you, along with the confusion around stock availability and dispatch, isn’t the standard we aim to provide.
While the delivery issue with DPD was outside of our direct control, we fully recognise that the overall experience is our responsibility, and we should have kept you better informed throughout.
We’re reviewing what happened here internally, particularly around stock visibility and communication, to help prevent this happening again.
If you’re still awaiting your order or would like us to look into this further for you, please reach out to us directly with your order details — we’ll make sure it’s properly resolved.
We do appreciate your honest feedback.
Kind regards,
Tom
Would use again
Would use again. Easy and quick to talk to some one. Good pricing
11 april 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Thanks for your review, Steve!
We’re glad you found it easy to get in touch with us and that you were happy with the pricing. That’s exactly the experience we aim to provide.
We really appreciate your support and look forward to helping you again in the future!
Great service and product.
25 maart 2026
Antwoord van Drone Safe Store
Thanks for your feedback, S Nutt!
We’re really pleased to hear you’re happy with both the service and the product. We appreciate you taking the time to share your experience.
Hope to see you again soon!
Antwoord van Drone Safe Store
Hi Mary,
Thank you for your kind review! We’re really pleased to hear you were happy with our pricing and after-sales service.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Tom
Drone Safe Store
I really enjoying visiting and buying…
I really enjoying visiting and buying from dronesafe the staff were welcoming and the service was quick . Very good value for money . Id recommend it .
27 maart 2026
Antwoord van Drone Safe Store
Hi,
Thank you for your kind words! We’re really pleased to hear you enjoyed visiting us and found the team welcoming and service quick.
It’s great to know you felt you got good value, and we truly appreciate your recommendation.
We look forward to seeing you again soon!
Kind regards,
Tom
Drone Safe Store
Antwoord van Drone Safe Store
Hi Rodney,
Thank you for your continued support! We’re really pleased to hear you received great service again and found our team helpful.
We truly appreciate your kind words and look forward to assisting you again soon.
Kind regards,
Tom
Drone Safe Store
Really great
Really great prices, and some amazing free gifts when I bought my drone. Very happy. The order was put on a pre-12 service with DPD and I received it very quickly and well packaged. All in all a fantastic experience, thank you!
30 maart 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Hi,
Thank you for the fantastic review! We’re really pleased to hear you were happy with the pricing, free gifts, and speedy delivery.
It’s great to know everything arrived quickly and well packaged — we truly appreciate your support and hope you enjoy your new drone!
Kind regards,
Tom
Drone Safe Store
Antwoord van Drone Safe Store
Hi Robert,
Thank you for your kind review! We’re really pleased to hear you found our team helpful and our pricing competitive.
We appreciate your support and hope to assist you again in the future 👍
Kind regards,
Tom
Drone Safe Store
Very easy buy and arrived on time.
31 maart 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Hi Peter,
Thank you for your great feedback! We’re glad to hear your purchase was straightforward and that everything arrived on time.
We appreciate your support and hope to see you again soon.
Kind regards,
Tom
Drone Safe Store
Purchased a mini 4K at the right price…
Purchased a mini 4K at the right price and was delivered the next day
24 februari 2026
Antwoord van Drone Safe Store
Hi,
Thank you for your feedback! We’re really glad to hear you got a great price and that your Mini 4K arrived quickly.
We appreciate your support and hope you enjoy your new drone!
Kind regards,
Tom
Drone Safe Store
the costumer service we all need
Working with Tom at Drone Safe Store has been a great experience. As someone running a drone business and investing in enterprise equipment, after-sales support matters enormously. Tom demonstrated exactly the kind of professionalism and customer understanding this industry needs — responsive, genuine, and truly invested in helping. This is what enterprise-level service looks like. I'll be a returning customer. thank you
14 januari 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Hi Ioan,
Thank you for taking the time to leave such a detailed review. We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We fully recognise that we fell short in this instance. The lack of proactive communication around the included extras, as well as the way your return request was handled, is not in line with the level of service we aim to provide — particularly for a purchase of this value.
You should not have needed to chase key elements such as the A2CofC course or other services, and we apologise for the frustration this caused.
We’re also sorry to hear about your interaction with our team. This is not the standard we expect, and we are addressing this internally to ensure improvements are made.
Your concerns regarding our returns policy are understood, and we regret that this was not communicated or applied clearly in your case.
We would really value the opportunity to put this right. Please reach out to us directly at support@dronesafestore.com so we can review your case and work towards a fair resolution.
We have also reached out to you via email.
Kind regards,
Tom
Director
Excellent support from Harrison
Excellent support from Harrison. Had to have my drone replaced due to manufacturing defects but he handled it brilliantly and was very supportive from start to finish. Would recommend
26 maart 2026
Review zonder uitnodiging
Antwoord van Drone Safe Store
Hi Arron,
Thank you for your fantastic feedback! We’re really pleased to hear that Harrison was able to support you so well and get everything sorted smoothly.
We’ll be sure to pass on your kind words to him — it means a lot. Thanks again for your recommendation!
Kind regards,
Tom
Drone Safe Store
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.